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I added funds to purchase a US Add On: 15 days Unlimited talk text and 3 GB data = Should be $30 + tax I receive a receipt confirming the foregoing but the money has not been deducted from my balance nor has the add on been activated. Can you help?

I just used up my 10 days of US talk, text and data roaming. When I go to renew the US Roaming talk, text, data bundle no longer shows as an available bundle. Can someone help. I have the funds in my account.This will apply to my wife's public mobile...