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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need help completing number porting

Hello, I just ported over my number but I was told that the process was not complete because the IMEI number I provided was invalid. I've been trying to get in touch with someone to assist me with this but to no avail. Can I get some help?

Resolved! 5g not working

Subscribe yesterday to 5g plan and 5g is not showing as an option on my iphone11. Only LTE and 3g. Can someone please help me? Thanks

unable to login to new esim account

So I tried to activate the esim on my phone and failed. So I then tried on 2nd phone and fails too.I can try to share whatever you need

Unable to get verification code via text (transferred from Fido to PM yesterday)

Hello, I transferred from Fido to PM yesterday. I am able to access data and phone calls. However, I am trying to access "full" PM account, and sent the verification code via text, but I have not received one (I tried several times since yesterday.) ...

activating new sim card for public mobile

Hello 1 & all So, I just joined - correction "trying to join" - Public mobile today, aannnd I think I'm doing more wrong than right.I selected the wrong plan, selected the wrong sim card - I selected e-sim & my phone is no bueno for e-sims. So I'm 0-...

New esim will not activate

Based on forum posts this is a very common thing. Too bad I didn't read that and the fact you only get an endless robot reply before they took my credit card and money. New esim will not activate, I have checked phone is clean, I have reset network...

Iphone died , transfer my PB number (esim) on new iphone

My iphone died this morning (couldn't open it anymore) and I got a new one. How can I transfer my number to my new phone ? Thank you

MAJOR ISSUES

esim card question

I think I understand what a SIM card is, not sure about ESIM cards. I will be traveling abroad in Jan 2024, if I get a ESIM card now will it still be valid then? I'm not sure how long it would be active?

Log-In Help

I just created an account via physical sim which is estimated to arrive September 6th. I cannot log into my account to access my my referral code in order to set up a 2nd line. When I try logging in, I am redirected to "Resume Activation" or "Go to L...

Esim is failing to activate. Should old provider SIM be removed from phone first? @CSagent

@CS_Agent cannot log in

@CS_AgentI cannot log into my account for the last several months. If you could please help me it would be greatly appreciated as this is extremly stressful not being able to talk to a person about this. The amount of times I wanted to throw my pho...

Resolved! Incorrect ESN/MEID

Hello,I just switch over from Rogers today, August 28, 2023. I receive this message 'Incorrect ESN/MEID' when porting over the phone number (Iphone 13 Pro). I can no longer receive calls, SMS, or internet connection.Please help.

Resolved! The port is not working. I am not able to activate the PM network. I am about to submit a CRTC case.

I have may several attempts to submit tickets and they have not resolved my issue. My phone number is not working anymore and is sitting in no-mans land. My previous carrier said my number has ported over and PM is saying it works when it does not. T...

@CS_Agent

I'd like to transfer my old number with koodo prepaid to my new public account and was directed to ask for help here. Thanks @CS_Agent

Resolved! Sms not working

Its been over 5 hours, can you send the sms activation again@CS_Agent

how to get verifcation code when I was in China?

how to get verifcation codes from my online banking when I was in China?

SIM Network PIN blocked. Enter SIM network PUK

SIM Network PIN blocked. Enter SIM network PUKSet up new account and phone number but cannot connect to network

Subscribing to Public Mobile, but my postal code is not showing up within Ontario

My postal code is recognized by Canada post and Google has the wrong postal code .How can I talk to customer service on phone? This website is not user friendly and the deal expires tomorrow!

Resolved! need to talk to customer support agent

i only want to talk directly with customer support agent not talk to community.

iMessage keep falling to send

Hi I transferred my service 3 days ego. I am getting message fail to send over and and over again. Reboot my iPhone doesn’t help ,switched wireless on and off didn’t help either. Not. Sure what is happening.i know it takes couple of days for service...

Subscription and payment problem

Hello,I got a message that "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.".I tried to pay and chang...

Community Rank Up.

Resolved! Community Rank Up.

Why is it taking me so long to work up from a 'Great Citizen' to a 'Model Citizen' or something better?I swear I've done more work on this Community Account than my old one which i lost, and my old one ranked up much faster than this.My old one didn'...

Porting imei error

Wish I read the posts here first stating to use your old account number instead of imei number. I've submitted a message with customer service. Any idea how long they take to reply ? I've contacted them twice today have not heard back.

Resolved! Just transferred phone number No 5g on my network option

iphone 13 pro

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