Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@ CS_admin could you please help cancel 3gb $30+tax add-on in my account that was done accidentally and refund the paid amount? edited by computergeek541: Neither CS nor CS_admin are Public Mobile employees. Please do not provide any information ab...
I use public mobile data to run internet to my laptop that I use for a software. The internet needs to be available at all times through out the day. However this is not the case. It was working fine until about a month ago. The internet is connected...
@CS_Agent I did not reply to my old provider in the 90 minutes (Lucky Mobile). I need to redo the transfer request.
Hi,I am upgrading from a Samsung s9+ to a s20+. Is the process as simple as switching my sim card from one to the other? Is there anything else I need to know or do?
Hey everyone.I've never had any issues, but today I woke up and I'm unable make a call.Originally figured it was an issue with forgetting to update my visa debit information. Payments are up to date - asked my husband if his account works; when he tr...
If PM were to be smart on this, They should Just really streamline the Plans Maybe have One Basic 3G Plan Or 4G with Unlim Can-Wide Talk + Global Txt w. No Data Three 4G PlansUnlim Prov-Wide + Global Txt + 15GB Data Unlim Can-Wide + Global Txt + 30G...
I was charged double payment for this month, how do I get refund or credited for next month subscription?can someone explain please!thank you
Anyone who can help me transfer my koodo number to public mobile
Does anyone have an idea of what time the Mobile App + Activation Portal are going to be back up and running? I know it's kinda late but I'm trying to do a quick subscription setup, however App is down and I'm not having any success on the main websi...
i am unable to renew my phone plan as public mobile says “error 404, page is down due to maintenance”
Got a new phone, all is unlocked and well. old phone is broken.all i need is to have my old number backi also got a new sim card and ac tivated it with a different email....still dont have a phone number. please dear god, get real customer support fo...
PM should still keep activation for Physical Sim via Website, And though it maybe painful, PM should consider suspending E-Sims Until They can get the Issues ironed out The App does need some Serious tweaking, as I find it currently Not as Efficient ...
I am beginning to get annoyed with the 'Tell us what you think' survey always popping up. I have done it multiple times yet it always shows up when I'm in the middle of typing a post or reply taking me away from where I was writing. I would understan...
Do all Public Mobile Data Subscriptions include Mobile Hotspot + Tethering, and if so would this be at the same speed/mbps as included in your Cell Phone Plan?
I have a Canadian number with Public Mobile, but have moved to the US. I want to cancel my plan with Public Mobile; however, I cannot access my account because I cannot receive the code. I tried entering a code received through email, but every time ...
I cannot log in from safari 12am thurs Jul 13
Please I just got a new sim card for my kids' phone, and I've been stuck with activating it because I keep getting an error that the App is not available in my region. I live in Kingston, and my region is set as Ontario. I'm frustrated.
I have a 5G plan but I'm not receiving 5G service and there is no option to choose that on my phone anymore after switching from Telus. I am in Alberta.
Hello,I want to log in to my account and pay for my account so I can use my number but since the site is new now it asks me that I have to enter the code that they sent to my number but my number is not active right now i have to pay so it gets activ...
I tried to sign in. It sent me to an Eversafe signup page and a page to get their promotional emails. Signed up for both. Now I am still unable to sign in to my Public Mobile account. It keeps looping me back to the Ontario page but I am in BC. I pre...
On the 50GB Unlimited Subscription Plan, the speeds are 250mbps up to 50GB, however what are the speeds after you hit that 50GB and begin using reduced speed/slower data?With Bell it kicks down from 250mbps to 512kbps, and it makes it the reduced spe...
Which plans are Capable of using the Wifi Calling feature, it it limited to a select few or are all Plans able to use it?
@CS_Agent I brought a package 43$/month that was supposed to include data and calls in Canada and USA. I am currently in USA and I have no data accessibl
I just created a new account with a sim card that I can't activate to find out I can't do anything! All I get is "we encountered an error processing your request", and I can't actually "sign in". And of course, customer service is all online! No liv...
Hey there I just changed my phone number , but this number couldn't work ,what can I do ? please help me Thank you
Can’t make a call or receive a phone call. When I call out it says call failed
HiOn other account cannot log in because sim card lost. Cannot log in because text message verification required to log into website but cannot do that because sim card is lost. Who do I contact for help? Cannot do anything but make a new account. N...
I just purchased subscription using esim. Later realized that my phone isnt esim compatible. I have purchased physical sim now. However during activation, app doesnt allow me to uae physical sim and gets stuck at esim and says ohone iant compatible. ...
I have tried to continue a conversation with an agent I was speaking with the day before yesterday, but they are not responding to the thread anymore. After days of trying to set up a eSIM dealing with PM/my former provider/and APPLE, the solution wa...
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