Official communication around here has gotten really bad.
I've seen an oracle implying yesterday that affected customers did something wrong (like trying to force the phone to 3G in the hope that it would improve reliability of voice function for their particular phone and area, perhaps?) / that it was a device problem.
Then there was a post from another customer who apparently had a technician help them and suggest that there where some sytem tweaks involved.
It might not affect all customers and the problem seems somewhat random, so I understand that it's hard to pinpoint and find a solution. But there's enough posts by now that we can have an amount of certainty that people are not just making this up.
A simple announcement from management that some people may experience problems, that PM is aware of and working on it, would go a long way. I don't see how the current uncertainty and blame game does the company any good.
If they hope that customers frustrated with this type of problem, or the generally diminishing quality and reliability of voice calls due to the smaller and smaller 3G bandwidth, are "going up the line", they might consider that a fair amount might not stay within the Telus group.
And yes, no voice call ability here either after every trouble shooting step I can do myself (and yes, to those people who think I'm being stupid for being confident that having my phone on 3G minimizes calls directly going to voice mail in the area I spend most of my time) I tried both, auto select and 3G only. Same result.) I'm smack in the middle of my plan period and, while on the $15 plan, have literally 1000s of minutes available. Also no Telus outages reported for my area.
