Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am not able to log in to my self serve public mobile account and I am getting System Error message. I need to complete my payment. 611 is not working on my phone. I wated to pay for
Hi, I have recently moved to Canada and have not yet got a Canadian issued card. Is there any chance I can please pay with my Australian issued credit card?
Yesterday I discovered my data was not working. I checked my texts and calls and realised I couldn't send those either. After trying to log into my account, I discovered that I could not log into my account or reset my password. Nothing is working an...
611 is not accepting my PINCustomer Service is non existent. 611 is not accpting my pin. This page is impossible to use.
The system was up this morning just in time so I could port a number out but its down again
Hello yesterday my account was suspended a I need to update my credit card info. From what I understand I am able to buy a voucher and can top up my plan without using a 4 digit pin. However I am worried about possible account deactivation, does anyo...
Trying to reach someone with public mobile has been impossible. Can't submit ticket as everything says invalid, automatic payment did not go through and 611 is an unsuccessful option as it won't accept a 4-digit code. How else do I speak with someone...
Hi; I order my SIM over a weekago - but they haven't arrive! David
I have pre-loaded Visa card from MoGo.Public Mobile doesn’t recognize it, so SIM card sent to me is essentially useless. Why doesn't Public Mobile recognize a Visa card.
Hi I was wondering if anyone has a ETA when website will be back up? I need to register new sim card and make payment on my expired plan
Hi, I look after my wife's phone account and I had planned on getting her the new 15GB for $40 on her next renewal. I had that all set up but then she ran out of data so I thought to change her to the new plan right away but after I cancelled the ...
Hello everyone, hoping you can help. In a rush to create a public mobile account I messed up my email. So trying to log in they ask to verify it is me and I didn't get an email. Finally duh I realized I had typed it in wrong. So I am unable to ev...
I need to update my payment info before the next payment which is due in just a few days. If the system is down, I could lose my account I guess if the payment can't go through. How can I update my payment info while the system is down?
i was trying to up date my bank card on my online account and i forgot my email and password and not able to log in, is there away to obtain that information
Havent been able to call 611 for a couple weeks...It sends me a text to use the website login than sits there and silence. Anyone else getting that...And now with the website down I can't add more data or change my plan to one with more data ....I'm ...
Hi. Has PM started 2nd verification (i.e. text to phone with code). All my passwords are written down, so I know I have the correct info. I tried to log into "My Account" and received constant error messages. I changed my password, and had to enter...
Good morning, Is it the log in site down again? Thank you
I am in the U.S. and used 95% of my roaming. I want to add some more roaming as I am here for a day still. However, whether on my phone (Android) or my computer (mac OS, Safari), when I enter my correct username and password on the public mobile log...
HiI need help, I was overseas and I didn't activate my account for past 6 months. I bought ew Public Mobile sim and would like to transfer my old number into this new sim please help. My account is deactivated and it doesn't log in neither sends an...
It will not let me log in to make a payment please help
Hello I am having trouble signing in to renew my subscription so my line is de-activated and I am kind of cut when i try to sign in I am still having system error as of this morning Nov 4t pls urgently solve this
I've had a public mobile account for several years now. My email address has a plus sign (i.e. hello+world@gmail.com). I can't login now (probably due to the outage), so I tried to reset my password. But the reset password page does not accept the pl...
Need to change updated cc info, cant login to my account. No phone service, tried to use 611, no luck without pin.
@CS_Agent Need help. Phone service is dead. Can't log in. Can't verify payments
I am still having issues getting into my account. Error message below. I have cleared my browser data and cache. help !
I believe I already paid, however, it says I still need to pay. And I'm trying to pay but I need to update my credit card information and I don't know how because I can't even log online. (System error. Please try again.) I'm posting this on behalf o...
I am trying to activate a sim and transfer my cell number but it wants me to complete "transfer number - landline" to continue. Where do I input my cell providers port out information? I don't want to transfer my landline number.
Can't add or activate another sim card to my existing account
@CS_Agent I would like to add US roaming to my account but the server for self service appears to be down, and has been for some time. I would like this ASAP. Thanks, Heather
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