Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent hello, i cannot sign in to my account. it has been 90 days today. i want to login to renew my account and now i think my account expired. can you please help?
3gb plan is now 1gb
Did the Canada-US 40 GB plan at 4G change to 5G data?
Can't confirm for full access. Code never is delivered to my text #
Hello, I ordered a physical SIM around July 1st week 2023. Haven't got it delivered yet. Can you please help. Thanks.
I transferred my service and number to another provider. I went back to my PM profile to delete my payment data but I can no longer access it. I did turn off my subscription renewal prior to transferring.Please help. Thank you.
My camera will not respond to QR code. Could you please activate my account. Thank you
if i were to change back to my other company could i get a refund back on the funds i put in my account funds?
So I go to pay my bill I'm on the $55 plan for 50 gigs and today it shows that it is 65$ and always has been, which it wasn't so I go through my previous receipts and they're showing $65 but I paid $55 plus taxes what the hell is going on should I ju...
When I hit login the eversafe.id.com webpage supported by telus will not load.We've tried two different mobile devices and have uninstalled and re-installed the app.We're new customers trying to link an existing phone line to the public mobile SIM. N...
Please help as I have port my number today but I am unable to login because of the above error. It is sending the code to wrong number and not giving me an option to get the code to an email. Please help ASAP
I have paid my account as usual but when anybody calls its says they can't get through because I don't have a U.S roaming add on. I do not need one.
How do we speak with an actual person? This app really is horribly not user friendly as I try to help an elderly client
I am already a customer , I like to activate sencond number to my wife,s phone.Can I manage both numbers under my id ?
@CS_Agent I have not been able to make or receive calls in over 2 weeks. I have followed all the steps to try to resolve the issue and can not create a ticket. I need tech support.
Hi. Is it really worth charging from 4G to 5G plan? What's your opinion?Thanks
Does this have the Unlimited Data Plan included? Comparing the TWO Almost Identical Except Speed differences Plans, Is this 5G Unlim, Or not, and is it same as the 4G Can-US Wide where can use in BOTH Can and US?
I activated yesterday on the $50 40GB Canada-US plan. In my welcome email I see that it's the Canada-US plan, but in my portal there is no mention of US roaming at all. Should I be concerned, or is this normal for Public Mobile? Thanks!
Hi everyone, I’m traveling to another country and staying there for 4 months. Does anyone know how can I suspend my account and keep my phone number while I’m away? I’ve been using this phone number for a really long time and I really don’t wanna los...
Hellomy public mobile services are on hold due to the expiration of your subscription. I was trying to make a payment to resume my service, but my payment did not process. so, it would be appreciated if you solve that issue. Thanks,Ghader
Hello AllI recently traveled down the US today and tried out the US-CAN plan I signed up for a few weeks ago. T-Mobile works flawlessly but AT&T not so much. I tried manually connecting to AT&T and it did registered on my phone (Samsung A54). The is...
@J_PM This is an ongoing issue that needs to be fixed, I'm making this post to explain and show the how all New Accounts are missing a very crucial feature that any Old Account made before EverSafe ID have and are able to access..This screenshot is f...
I used up my data limit on the current plan and went ahead a bought a 1g data add-on last week, but it is not working and can not use it. I checked my account and it shows up there. looked for some solutions here and seems rebooting fixed some instan...
Hello All.My daughter's phone plan exp tomorrow, with another carrier. I want to get her a PM eSim with the same number. I went through the purchase process, until I hit the purchase page. I'm not sure if I should continue on with the payment. I'...
Help me to find the place where I can buy a phone please?
I need to cancel and get my 50$ refunded please.. my phone doesn't even work now with your carrier company. I don't receive calls, can't make calls or texts..
So I have one of my own Accounts which Is on the $15 • 250mb Subscription and for some reason I still haven't received my 0.75 Points Back this month..The Account Status is currently Active and there is more than enough Available Funds to pay for ove...
I just purchased a US update. When I call the states my phone tells me I have used all of my available minutes and the call does not go thru. I have not made one call yet.
