Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have several phones with Public Mobile and each have their own account. When ever I log In it goes to a certain phone number. How can i switch to one of the other numbers ?
Hello,My accounts keeps getting credited every month with $60.00CAD under the name "3 Choices with Provincial Talk". My payment history in public mobile shows the last "Automatic Top-Up" was May 3rd 2022. The last debit on my credit card statement wa...
Hi, I lost my sim card and cannot enter my account. How can I restore my #?I have access to my email that was tied to Public mobile account
I found something bizarre in my Usage Report. It starts out normal, showing usage for Nov 29 and then 28... but then it goes back and shows more entries for Nov 29 before continuing on with Nov 28!How many Nov 28/29 are there?Say what??
can we benefit from black Friday deals if we are already with PM - and how can I upgrade?? Get 20GB of data for $35/mo. For a limited time, save $20/mo. on our $55 plan for 15 months.* Offer ends 11:59 PM ET November 29.
Hello! I tried to buy a sim card multiple times on Friday and again today but kept getting the message "Zip Code doesnt match shipping address" After enough attempts using my credit card and paypal I got frustrated and stopped trying. I decided to go...
I ordered A13 phone on 15 Nov when it was discounted from 259$ to 199$. But the price in my cart was still 259$. I thought the discount would be applied during checkout. But still it didn't change and the price I paid was 259$ eventually. I am looki...
Hello! If I buy Roaming as an Add-on, will it work in Mexico? Or just the US? How can I get roaming (data) in Mexico? Or what do you recommend?TIA
I urgently need to update my address as part of a utility bill address verification and I'm now based in St Thomas, Ontario, but when I go to update my address in my account section, it won't recognize it as a valid city. Please contact me ASAP to ge...
I posted an issue because my account was not updated for the past 3 days, keeping my last cycle's info even though it was renewed on the 27th. It just did right after I posted, so not sure what's going on. Sorry about that. I don't know how to de...
I can’t seem to add the promotion to my account . i’d like to change my plan .
I change my plan to a lower cost one .just check my account and it never changed. It was soppose to automatically change on Nov 26 .
So yesterday I changed my plan to the new 45$ 20gb at 4g , I have confirmation on the website it would be changed on the billing cycle which is today , this morning the money came out but my plan is the same , can someone help me ?
I got a text yesterday from public about a cyber monday deal I want to take advantage of but all day yesterday and still today after I sign in I jaut get a page saying they the page I am looking for is expired, anyone else experience this ? how do I ...
Hello, I used the Black Friday deal to transfer from Koodo post pay to PM. Everything showed it went through fine and I got the request from Koodo to port over 12 hours ago. My PM sim never activated just shows SOS and my Koodo service still works an...
Hi there , I activated my new public mobile sim and ported a number from Koodo post pay. My service activated on the new sim but even after 12 hours no one can call my number my phone only works for outbound calls and shows no caller ID . Koodo servi...
Does anyone know why my data hasn't been working over the past three days? I also can't log into my account. I submitted a ticket but no response.
I just tried to port my number from Bell. I received the text message, hit yes saying to port the number. within 1 minute i received a text from public mobile saying that it looks like i entered the incorrect ESN / MEIDWhat do I do? I can switch out ...
Good Morning,I wanted to ask for assistance.Yesterday because of the Cyber Monday offers I attempted to register a new SIM and port my number to Public Mobile from Rogers.The website and chat showed error messages (unavailable / try later) etc.I'd st...
Please how long does it take for CSa to reply a request .
I was able to take advantage of the Public Mobile Recent offering for Cyber Monday.I thought it would be pretty straight forward as I've ported in before.However, it's been a while now, about 2 hours.I received a Text from Koodo asking me to reply YE...
I updated my phone last night. Everything worked fine before the update. I have tried resetting my network settings, factory resetting my phone, and rolling back to an older firmware and nothing has fixed the issue. Does anyone have any suggestions b...
I opted to wait until renewal date (Nov 28) to automatically change to the $40 for 15 gig plan. The automatic payment went through for the cost of the plan but my old plan is still showing on the current plan page. I remember I did this for a previ...
I keep getting notifications in voicemail from the same number that was deleted and blocked. It keeps showing up in voice mail but no call has been made.
I switched to Koodoo yesterday, received my text from PM asking if I wanted to transfer, I replied “Yes”and 14hrs later and 3 identical texts from PM I am still using my PM SIM card as they have not ported my number to Koodoo.
I changed three lines to the new plan 20gb for $35 using the promo code 20OFFMONTHLY two of the lines changes successfully but the third one showed that it was changed but today when I log in to my account it doesn’t show the new plan like the other ...
Hi. I’m trying as an existing customer to change my plan to the cyber Monday promotion-$35/20G . Is this possible? Thx for any help.
I'm trying to port number to Freedom Mobile because I need US roaming. The Freedom Mobile support team has submitted the request multiple times and I received the text message from Public Mobile which I approved by replying "Yes". However, my cell nu...
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