05-27-2022 12:13 PM
Hello. I never had the need for data until recently (I drive now) and noticed that my 500mb from my original data plan was never working for 2 years. I upgraded to 3gb a few days ago and my phone still can't connect to 4G for internet outside. It shows the 4G icon. I've updated the APN, but still no change.
05-27-2022 08:56 PM
@lorvar1 wrote:I rechecked, all is good. I tried switching the sim to another phone (LG) and it works. So not sure why this isn't working on my phone.
HI @lorvar1 I found Umidigi users have quite a lot of trouble with the APN. The phone is a bit picky, a minor mistake here and there could screw up the connection.
Have you try network reset yet
Or also try to do a Factory Reset if possible.
Please post screenshot if possible, we can try to help
05-27-2022 07:34 PM
Reboot the phone and reset the network to the default settings. Then tap the "+" sign to edit the APN then save once done.Try this one it works on other Umidigi phones but others could work as well with subtle differences.
Name
Mobile Internet
APN
sp.mb.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://aliasredirect/proxy/mb/mmsc
MMS proxy
mmscproxy.mobility.ca
MMS port
8799
MCC
302
MNC
220
Authentication type
Not set
APN type
default,mms,agps,supl,fota,hipri
APN protocol
IPv4
APN roaming protocol
IPv4
APN enable/disable
APN enabled
Bearer
Unspecified
MVNO type
GID
MVNO value
4D4F
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05-27-2022 07:06 PM
@lorvar1 good test to try your SIM into another phone to see if data works.
So no issue with your account or SIM card, that's good.
And the network reset on the Umidigi didn't help, Or checking your APN settings didn't help?
Is your Umidigi updated to the latest software?
I suppose you could try a Factory Reset, but I usually dislike suggesting this as backups and safeguards to not lose certain data need to be done prior to do so.
Can you try another provider's SIM card into your Umidigi that has a data plan to see if it works? It may be interesting to see if another provider's data plan would work in your phone?
05-27-2022 01:21 PM
I rechecked, all is good. I tried switching the sim to another phone (LG) and it works. So not sure why this isn't working on my phone.
05-27-2022 01:14 PM
HI @lorvar1 Check space and case of the letter. Sometimes an extra space at the end or in between could be the reason
05-27-2022 01:12 PM - edited 05-27-2022 01:12 PM
I'll have to screenshot later. I tried the same one my wife has on her phone though.
05-27-2022 12:54 PM
HI @lorvar1 You can update your APN and save without issue?
Make sure your OS is updated to the latest one
And an you send us screenshot of your APN on your device?
05-27-2022 12:53 PM
First phone was a Huawei P30, which my wife also has. Now I have a Umidigi Bison Pro.
05-27-2022 12:36 PM - edited 05-27-2022 12:37 PM
Yes, reset networks as instructed, reconfigured APN, etc. I checked numerous browsers and youtube.
05-27-2022 12:16 PM - edited 05-27-2022 12:23 PM
05-27-2022 12:16 PM
And of course you've turned on mobile data. Do any other apps work? Maybe the browser isn't set up to use mobile data.
05-27-2022 12:16 PM
Did you check if your cellular data is turned on?
05-27-2022 12:14 PM
HI @lorvar1 What kind of phone (make and model ) is that?
You can first start with a Network reset and see if it works.