05-27-2022 06:36 PM
My wife and I have been clients of Public Mobile for over 5 years. But in the last month, every call after 4-5 minutes of conversation began to be interrupted. In general, the quality of the sound transmission has fallen sharply. We checked our phones at Samsung - the phones work well. We were advised to replace SIM cards. We did it, but no improvement. If this continues, we will be forced to change the mobile provider, because our professional activities are related to remote work with customers by phone.
05-31-2022 05:36 PM
Samsung representative after phone testing told me that call interruption is not a problem for the phone.
That can be a problem with a SIM card.
05-27-2022 09:46 PM
Have you checked to see if there have been any telus outages or interruptions in your area in the last month?
05-27-2022 06:52 PM
Here's the list of troubleshooting tips when you experience issues that you have described that you can try and test after each one. Then if you have no positive results you can contact customer support for help.
*Will not help reprovision.
**Will not help a poor connection.
***Caution : Using lost/stolen w/active service even briefly will cause rewards to not apply upon renewal. You must contact the CSA's after renewal and ask for them to be applied manually. Also will not help a poor connection.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-27-2022 06:49 PM
@Thunderstep - who advised you to replace the SIM cards, was it Public Mobile Representatives customer support agents (CSA) :
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If so, go back to them and tell them the issue persists.
Maybe some upgrades are being done in your area affecting the services on the network.
Have you tried the below troubleshooting?
Perform a Reset of your device's Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
05-27-2022 06:47 PM - edited 05-27-2022 06:48 PM
Who advised you to change sim cards? That was jumping the gun as far as troubleshooting the issue. Start with toggling airplane mode on/off. Then I will give you the rest of the list to try before asking for sim reprovisioning from customer support.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.