Phone compatibility

[_Niya_]

when I go to check if my phone is compatible the option to choose the model and brand doesn't show up when I click the drop down button.

[_Niya_]

 @RossN Sorry nevermind it was Tellus

[RossN]

@_Niya_ it seems to me like your phone is locked to your previous carrier who was it?

[_Niya_]

@RossN I don't data, and even though i'm connected to Public Mobile i Can't send or receive messages or calls. They do work when I have wifi.

[softech]

@_Niya_ it could be just a sim provision issue.  Open a ticket with PM support and they can quickly fix that for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[RossN]

@_Niya_ so data with public or phone calls or regular texts don't work?

[_Niya_]

@softech it still didn't work 

[_Niya_]

@RossN yes

[RossN]

@_Niya_ ok so just facetime phone calls and Imessages? 

[softech]

@_Niya_ try reboot, then try a network reset

if still fails, update your Carrier Profile 

[_Niya_]

@softech its says I'm connected to public mobile

[_Niya_]

@RossN  I can only send and receive calls and texts when I'm connected to the WIFI

[softech]

@_Niya_  any error showing on the phone?  like SIM not provisioned , No SIm, No Network?  

[RossN]

@_Niya_ I am wondering if it is locked to another carrier does anything work at al?

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@_Niya_ wrote:

What's a puk code?

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[_Niya_]

@softech  my phone is not new and its not blacklisted

[_Niya_]

What's a puk code?

[RossN]

@_Niya_ do you have any messages on your phone like puk  code

[softech]

Did the phone show SIM not provisioned?

is that a new phone you just got?  just for peace of mind , check if the phone is blacklisted 

https://www.devicecheck.ca/check-status-device-canada/

[_Niya_]

I am new to public mobile

[RossN]

@_Niya_ so are you new to public or nothing works now that you swiched phones?

[_Niya_]

I have another Question. I am Unable to send and receive texts and calls.

[_Niya_]

Ok. Thankyou!

[RossN]

as long as it has been used in canada your good to go is it unlocked?

[softech · Accepted solution]

@_Niya_ iPhone 8 will work wirhout problem

[_Niya_]

It's an iphone 8

[Anonymous]

You should try clearing your browser's cache, or run the browser in incognito/privacy mode.

[RossN]

@_Niya_ hi yes that function hasn't been working for a while, what type of phone is it?