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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is the OnePlus 8T supported on the public mobile network?

cant access account, password reset doesn't work

Resolved! cant access account, password reset doesn't work

Gift from PublicMobile

Hello,Does anyone know if we'll have a gift for PublicMobile for Christmas this year? I would really need some extra data. Thanksxoxo

Resolved! No audio while playing video clips when on data

Hello,When my iPhone 6 is on wi-fi and I'm playing video clips on Instagram, etc. the audio is fine.When the phone is on data (not connected to wi-fi) there is no audio.Anybody has any idea why is that?Best regards,

Resolved! How to purchase a 500 Canadian-minutes add-on?

Hello!I've currently run out of minutes on my plan. So I'm trying to use Self Serve to purchase the 500 Canadian minutes add-on.Yesterday I tried this:>> went to My Plan & Add-Ons>> clicked the My Add-Ons button>> added the 500 min Canada-Wide Long D...

Resolved! Change my email

my email address does not exist how do I change my email address i have no access to my email

Resolved! Data use with downloaded music

Anyone help with data use? I was just out and listening to a downloaded Amazon playlist (iPhone + AirPods), but used close to 1 gig of data. Shouldn’t listening to a downloaded playlist be data-free? I turned off cellular, but still got a data warnin...

Resolved! got new credit card want to delete old card

extra charged to my credit card

Resolved! extra charged to my credit card

Hi I have cancelled service but public has again charge the monthly fee to my credit card.Please help how to get it backThanks

Voice mail password

I am trying to set up voice mail password. I follow all procedure: 1. reset voice mail password2 call voice mail box using key '1' on my phone.3. got voice instruction: change your password.4. entered new password and click '#'5 exit voice mail wit...

2G recurring bonus!?

I was promised with 2G recurring bonus the day before yesterday Oct. 26th while I bought a card and actives my account, I used the PROMO code " 2GBBONUS" while doing the activation , but i didn't get the bonus ??? Please explain ?! My friend didn't ...

Emii

Resolved! Emii

Can a person trace my phone if they have gotten the emii number? I'm having alot of issues with this phone; battery drain, hearing conversations popping in and out, google having me do captchas because of too much traffic on my computer (only have a...

Resolved! Locked out on self serve

my plan

Hi, my plan is supposed to have unlimited Canada and U.S wide minutes however when I call a U.S number it says I have no available minutes

Re: Introducing "Customer Support Agent"

Trying to pay for my plan but your not excepting my credit or debt. card what is the problem, because the cards are just find please correct at your end. Thank You.(xxxxxxxx) Edit by Dunkman: removed personal information

2GBBONUS

Duplicate Thread

2GBBUNUS promotion

Duplicate thread

2GBBUNUS promotion

choosing a cell booster

I'm in bad need of a cell booster/repeater. This is only for the purposes of making phone calls. The signal at my home is terrible. Calls inside are not possible, even sending a text is difficult at best. If I want to make a call I have to stand outs...

Promotion

Resolved! Us roaming option

I have unlimited text already with my plan. I’m going to US and wonder if all I need is data plan if I’m not making phone calls.

Mobile Apps

I am traveling to the states next week and need to download an app from an insurance company in the Stateswhen i try i get not available in my country,,, according to company it should be available and to contact my service provider any and all sugge...

iPhone vs. Android battery

So for the first time in a decade I am considering returning to an iPhone, mostly because the sound will be better.But comparing the battery between an iPhone 12 and Pixel 3aXL it appears the iPhone is much less?iPhone: Li-Ion 2815 mAh, non-removable...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Is the OnePlus 8T supported on the public mobile network?

cant access account, password reset doesn't work