Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I dropped my phone and it broke on vacation. When I got home I put my sim card in my old phone until I could afford a new phone. My old phone stopped reading my sim card about a week ago. I assumed it was because my plan expired. I paid my pl...
Hi, I was trying to activate my SIM card. I filled out all the information on the webpage and check the box at the end of the page then click “continue”, but it either will uncheck the box or no reaction. Wondering if there’s something that I didn’t...
I bought a S9 from a guy on kijiji and I used it for over 3 months with public mobile. Suddenly it does not work anymore. I called Samsung. They say that this phone has been declared lost or stolen (blacklisted). It's incomprehensible. Is there a way...
I updated Credit card on payment day morning, when can I get my service reactivated?
how do i top up with a payment voucher it con t accept my pin number
My friend signed up today under my advice and I gave him referral code and the "dealer" claimed he knew nothing about $10 credit and so he knew nothing about code, so I won't get $1 bonus for referring dude!
Have user name.....PM says it is email. Holy Smokes Bat Man...I know my email.For password, well Robin, I know that too.....and nothing. Just want to get my credit card re-registered for the expiry date.....but can't even get in.
When I activating my $25 plan in store, the guy ask me to set up a 4 digit pin number, I even got a text massage to remaind me that number. what is that and what is it for?
How do I earn badges?
I'm sharing an experience. I opened up a new $25 PM account and did a speed test right away. LOL, big mistake!! Apparantly when you get a new account your plans not throttled for the first couple of days. I did one speed test and got 299mbps DL (amaz...
Hi.Pay for a 4 GB plan and havent had any issues with it until this month where it says I am out of data after 1 GB used.My plan starts on the 17th and I counted up all the data from that date until now. Just over 1 GB total.Any idea what would caus...
Hi I made a payment for my next month service at Walmart but yet I have no service.
Where do I go to set up auto pay
I have added the add-ons US Roaming - Talk Text 250 Data (10-day) twice but I can't seem to activate it....help.
I was using Bluetooth to connect my computer to my phone. I somehow connected to my phones data. I was streaming Netflix, thinking I was on my home WIFI when I suddenly got disconnected. That’s when I realize that I had been connected to my personal ...
Okay, so my situation is so unique that I just had to put a random issue down, just so I could talk to the Mods via PM because my issue was not listed and then I thought about posting here. The issue that I'm facing is me being charged $0.53 CAD the ...
So I received a offer via text message for public mobile to koodo transfer. plan detail for 60$12GB LTE with expiry of Oct 28 2019. on Oct 28, I tried signing up for koodo mobile but was unsuccessful as it was at work and using phone to do it. Hence...
I NEED TO TALK TO A HUMAN!!!!For whatever reason public mobile never took out the monthly payment from my credit card so they cancelled my service. Called my credit card company, my card is fine. Long story...I have since left this terrible managed c...
Yikes my data doesn't work on my phone. Any ideas?
Just an example$2 for auto pay$3 for loyalty years$13 referrals=================$18 in total credits. $15 plan cost=================$3 left in credits Will that unused $3 per month continue to accrue for future purchases of add-ons?
I'm in the states. My phone switched over to t-mobile and I've shut the phone off and on and my texts and data are NOT working! This is frustrating to say the least. Yes it shows the add on under my plan
I don't remember my security question to reset my password
Is there a way to suspend an account when there is a availabe funds in the account? Can you stop the withdrawal of funds when there is available funds? An example is the promo that gave a plan credit after paying for the first month, so $60 plan pai...
Hi, I just got a new connection with Public for $25.00 plan but its showing as $15.00 plan in my account whereas I was charged for $25.00 through autopay? Can you please help me settle this issue?Thanks
I always have lots of bars of signal on my iPhone SE since joining PM over a week ago.Today, suddenly, I've dropped down to 1 bar. Is anyone else experiencing this?
I joined public mobile on October 23rd. Upon activation of my SIM card, I recieved a welcome email. Randomly just a few moments ago, a week after signing up, I recieved another welcome email which I find bizarre. It says my next bill date is November...
Hi there,I am trying to cancel a business phone, but having trouble. Can log into this Community forum, but can't seem to cancel my account (are there two seperate logins?). Any tips? Is there any way to contact Public Mobile to cancel the account?Sa...
I forgot my password. Went through the steps to reset my password. But no email have arrived.
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