Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I recently purchased US Talk, Text and Data. While in the US my phone would not registrar onto the Network. 75% of the time in the US my phone did not work. I think I should get a refund. I also find it extremely frustrating trying to get help fr...
I ported a number over to my account yesterday (over 24 hours ago) and it still has not activated. I ported it from Telus and it has been cleared on their end. Does anyone know how long it will take or what I can do to get the phone working.
I am getting '' not registered on network ''. Everything was fine until now... This started today... I cannot call anyone and I cannot receive any incoming calls either...Does anyone have a solution? Louis
I am locked out on my account And need to make a payment asap, I do not have access to the email I created the account with to reset the password. I’ve had this number for 3 years now and I can’t lost it.
Tried to use for 2FA. It worked instantly on my previous provider. It did not work here and i had to change my 2FA. Tried to send twice but did not receive anything. Sometimes happens with other 2FA SMS even when I was on other networks, so not s...
I meant to change my daughters phone number and port another number over and we are all with public mobile I accidentally changed mine. Need to retrieve my phone number back. Please contact me asap.
I just set up this phone and ported my number from Fonus to Public Mobile on June 22nd. I can text and call people and use data pretty much everything works except my 2 step verifications for all my online accounts such as banks, Amazon etc. Is there...
Hi,just transferred from Telus to public mobile and kept the same phone number. When I put the SIM into my phone, it’s doesn’t connect to the provider. What do I have to do?
Hey all. I've heard that when you run out of data on public mobile (I have the $15 250mb plan) that your data still works it just gets throttled. Is that true? If not, what happens? Does it just stop working?Thanks!
Hi,We are going on vacation this summer to Florida. I am wondering if the US roaming add-on will work while we are in Florida. We would like to be able to use talk and text. Thanks in advance.
Hi Dear. I am presently the customer and I want to cancel my plan / account at all today on 24 June 2022. It is hacked on 8 June and this problem recorded by Edm police as well. So, I removed my autopayment information from my account today on 24 Jun...
I got this text when transferring my number, Can anyone help please. Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origi...
So frustrated right now. I bought a Public mobile sim, paid for a plan and activated it online. But my phone is still saying "NO SERVICE". I selected a phone number, and later public mobile randomly switched it. I am wishing I seriously went with som...
The promo didnt add so I tried to submit ticket and created a community account. Logged into commmunity account and chated to SIMON chat bot. he said to submit ticket and when I tried it said to verify my account. I tried that and it said username...
Turned off my phone during a visit to US and now that I’m back in Canada I can’t connect to cellular. Nor do I have any cellular options (options blank). Wifi works but cellular doesn’t connect to server
Why is my card charged 28 dollars on autopay for a plan that costs 25? Is it because the tax wasn't listed? I can't see the taxbreakdown anywhere inside my own account.
Hello,I just signed my sign up with PM and applied my referral code. However, I believe my code did not apply as I did not receive notification of this. In the past, when I refer someone, I am notified immediately upon activation of their account.
My son has Call Control from his supplier - It stops a lot of annoying calls - when you call him BEFORE the call goes through I am asked to enter the number stated in the brief message....I want this! I get so many annoying calls from bots.
Hello! i made a recahrge payment for my xxxxxxxxxxxxx number on june 2 but it wasnt credited. Then i made another payment the next day june 3. Only then i got the recharge. How am i going to get a refund of my extra payment???
