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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Hi there,My email address has changed and I can't remember my password. I need my account information PLEASE to log in. Please any moderator HELP ME!!!

Resolved! How can I reset my account password?

I have forgotten my password and the security question doesn’t work.

Resolved! Plans and add-ons

I want to add more data to my plan what do i do

Re: unable to change APN

i need to estatementplz send me xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx edited by computergeek541: removed e-mail address

Resolved! Receipt of SIM card

I have still not received my SIM card and it has been a month since payment (3-7 business days!!??). Please advise.

New to Data

I have never had Data before. Can someone give me a general timeframe on how long 500mb would be? Does it use more data depending on what you are doing? I.e. social media, vs. watching a movie? Thanks!

Resolved! New activation says incorrect SIM

I'm new to PM and I have a phone I'm bringing in. I ordered a SIM card online and now trying to activate it. I have NOT removed the SIM card from the package yet and have NOT put it in the phone. I went through activation of creating an account an...

Resolved! Invalid sim error

Hello public community,I just bought a PUBLIC sim card, everything in the activation process was going well, I chose the number, and the plan, added the vouchers and when I pushed process, there was a message telling me to wait and afterward it said ...

Resolved! Call forwarding set up

Hello, I have an unlimited Canada-wide talk plan and I’d like to use call forwarding over the next month or so. It is to a Canadian number.When I follow the prompt on this help page to turn on unconditional call forwarding I get the message that “sor...

Change plan

I want to change my plan

I have 100 min canada wide plan, but it's telling me I don't have a long distance plan

Is this their way of telling me I am out of minutes? I'm calling a local number

Resolved! 866 and 877 numbers filling my voicemail without calling

Pretty self explanatory in the title, but I get constant voicemails from 866 and 877 numbers that are blank. In addition, they somehow leave these blank voicemails without calling me, so I can't block the numbers. Anybody else have this issue/know wh...

service

All of a sudden my phone can't pick up the Public Mobile service! I've rebooted the phone. Help!

Resolved! Suspended account

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

Resolved! New activation 404 errors two times now!

I'm trying activate a new SIM and last night I got a "404 - File or directory not found" after entering my credit card. This happened immediately. There was no time for anything to "timeout". I checked my card this morning and it was not charged. Did...

Huawei Nova 4

Hello,I have a Huawei Nova 4, which is not on the list of phones.

Resolved! Porting number from Bell to PM

HiHow do I get in touch with the Moderator? I wish to Port my number from Bell to PM, but the PM online services tells me to contact Moderator and complete a ticket.

incorrect data

HiI purchased my plan on the 17th, the store helped with setup of plan. He login in to the wifi to do the setup. But 220.645 of date was used on my account to do this? can this be corrected/reversed since I do not have much data for the 30day? I'm...

Resolved! Double payment

I was Double charged and with no reward taken off from my bank account. And my plan says expired?

Resolved! How should I remove auto payments from my account

How should I remove auto payments from my account

Resolved! Payment

Why wasn't the reward deducted from the bill. I had $12 credit but they should have only taken $38. Instead took $50.Help!!!

Any response to Freedom or Koodo adding lots more data to their plans?

Recently, Freedom has very good deals with lots of data like $35 11GB. Even Koodo is adding 5GB per month for its customers for free in response. This makes PM plans much more expensive since $35 only gives 2.5GB at 3G and not shock-free data too. No...

Re: Not happy with Public Mobile.

To all members of Public Mobile.Its not a great service to have with phone plans.My fiance had problems with them since she been with Public Mobile.She got a 25 dollar voucher minutes worked not even 2 days that was all.then they say no sim card it w...

Resolved! Trying to submit a ticket for rewards issue, unable to submit

Hi,I used the chatbot to try to resolve my issue, and the outcome was the submit a ticket. I am able to go to through the first 2 steps (step 1 - select rewards > refer a friend, step 2 - enter additional information about refer friend issues). Howev...

Money left in the mobile account

Resolved! Money left in the mobile account

how can I get a reimbursment? I have money left in my account and just moved to other provider

Resolved! Port Request

I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent?

Resolved! 2nd phone number

I pay for 2 numbers. One is my own. A second belongs to my child. The second one was a 10$ monthly fee. The 2nd ($10) line does not seem to work. When I log into my profile, it says I have a balance of $30. This was/is an auto withdrawl normally. ...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! URGENT..I NEED TO SIGN IN !!!!!!!!!!!!

Resolved! How can I reset my account password?

Resolved! Plans and add-ons

Re: unable to change APN

Resolved! Receipt of SIM card

New to Data

New to Data

Resolved! New activation says incorrect SIM

Resolved! Invalid sim error

Resolved! Call forwarding set up

Change plan

I have 100 min canada wide plan, but it's telling me I don't have a long distance plan

Resolved! 866 and 877 numbers filling my voicemail without calling

service

All of a sudden my phone can't pick up the Public Mobile service! I've rebooted the phone. Help!

Resolved! Suspended account

Resolved! New activation 404 errors two times now!

Huawei Nova 4

Resolved! Porting number from Bell to PM

incorrect data

Resolved! Double payment

Resolved! How should I remove auto payments from my account

Resolved! Payment

Any response to Freedom or Koodo adding lots more data to their plans?

Re: Not happy with Public Mobile.

Resolved! Trying to submit a ticket for rewards issue, unable to submit

Money left in the mobile account

Resolved! Money left in the mobile account

Resolved! Port Request

Resolved! 2nd phone number

My service is completely down

US add on

Esim

network

Was hoping for cheaper plans somehow?