Community

Resolved! Wost Service Ever - Cancel your account before you end up like me

We lost the account info for Self Service- and lost the phone.  Now 4 months later we are still getting billed and we can't stop it - no human to contact and nobody in this community is active unless they are trying to get you into a contest or somet...

Resolved! I'm having problems with my iphone 8 refurbished which I got 3 mths ago

If I bring the phone to close to ear when in use I get a loud noise.  When I call somewhere or someone there is always a delay in connection and most recently the ringer isn't working at all.  Ringer sometimes works and sometimes doesn't.  Not to men...

Resolved! how do i get my 4 digit sim pin to unlock my sim

Resolved! Unable to make a call but have minutes available

I have used 16 of my 100 talking minutes but I can't make calls. It just tells me that I have used all my minutes but when I check my account I have lots of talking minutes left. What do I need to do to fix this issue?

Resolved! Community account password no longer works

When I logged into the community using my account information which was saved in my web Browser it did not work. when I tried to recover my account by creating a new password it asks for my farthers birthday. This is not a value you enter when creati...

Resolved! Can receive sms but not send (only to one contact)

I seem to be having a problem sending sms messages to a friend I am in BC and she's in Ontario. I don't get an error message. And I don't have this problem sending and receiving texts from any other people. She doesn't have my number blocked because ...

Resolved! Can I change my phone number from one area code to another one? How?

I have an exsisting phone# starting with 902, can I change it to some other number starting with 604 or 778? Thanks.

Resolved! CSA Responses

How long can I expect to wait for a response from customer service? I submitted a ticket four days and have not heard anything back. I bought a “certified preowned phone” three weeks ago and it straight up died and won’t turn back on. Is customer ser...

Resolved! Motorola G Fast

any timeline for the Motorola G Fast stock returning?

Resolved! Credit

Today I switch from public mobile to Kodo. Yesterday public mobile took a full payment for the coming month, looking to credit my account,

Resolved! Not Receiving Calls

Both my wife and I are not able to receive calls. Have been with PM for 3+ years. Separate plans that are not connected. I can make calls to all numbers I’ve tried, except my dad who is also with PM. No issue calling my mom though who is also with PM...

Resolved! Can't send texts.

Sooo just started today randomly, I get "Error 0" when I try and send a text, i tried reinserting my sim, restarting my device, toggling airplane mode, and trying to find Public Mobile automatically and manually. It successfully registers to Public m...