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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

calls fail

We have a phone for a family member that has been in use for months. Suddenly all calls and texts failed, then only incoming calls/texts. Everything worked fine again after we powered off and back on, except that some texts were never received at all...

Coverage issues in the West End of Guelph, ON?

Resolved! Coverage issues in the West End of Guelph, ON?

Over the past few weeks, I've noticed a few things that make me wonder if something is up with the cell tower covering my neighbourhood. On my iPhone 12 Mini, iOS 14.7.1: I am often unable to make outgoing calls from my basement office (which used to...

Can't receive text

Anyone else in the Ottawa area not receiving their text? I eventually was able to send one after shuttingoff a couple times but incoming still not coming thru

Je ne peux plus recevoir de texto ni appel

PM user for years. Suddenly cannot receive calls/texts

Using ANDROID phone can make outgoing calls without issues. Have been unable to receive calls for several hours. I have taken the SIM card out for 30 minutes.I have switched to 3G.I have rebooted numerous times.No spare phone to try.Account is on aut...

SMS not working unless on WIFI

Hello, I recently activated a SIM card. I cannot send or receive SMS messages with the default Messages app, unless I am on wifi with Chat option enabled. My phone is a Motorola G Fast. I rebooted the phone, reinstalled the app, cleared the app cache...

Submit does not work

Resolved! PIN Number

How do I find the PIN to make a payment?

Resolved! Tethering

When I try and set my 2020 SE IPhone as a personal hotspot, I get a message telling me to contact Public. Can anyone help with this?

PM Customer For Months - Suddenly Can't Receive Phone Calls or Texts

As of today, I have lost the ability to receive text messages and phone calls to my number immediately go to my PM voice mail. I can make outgoing calls, send text messages to the people who can't text me back, and use my data. iPhone 7 Plus on iOS...

hi there

my name is xxxxxx my mother is xxxxxxx phone numner xxxxxxxxxxxx she is having a hard time putting her time on she has got a 25$ one as well as a 10 and its saying its not working i need someone to email me or call me back so we can fix this my mothe...

Cannot receive calls

As of this morning I am unable to receive any calls. People who call me go directly to my voice mail. I am able to make calls and text, however do not receive any calls.

Resolved! Pre-owned phones battery health

What should the battery life / health be on Public Mobile pre-owned phones?

Resolved! Bought the wrong Add Ons...

How do I correct and get the correct information for Long distance calls to the Caribbean

Oh no! It looks like something went wrong!! -- During top up process

Last 2 times that I have done a top up, I have received this message. While I have a decent balance I do a top of of a $1 every 3 months to keep 2 of our credit cards active. But why the message.....if some one was on low income and was paying $60, I...

i never received my promotional credit ?

Resolved! i never received my promotional credit ?

hi, PROMOCAMPAIGN3EN i never received my promotional credit ? I signed up with 2 phone numbers i should have received the credit within 60 days

cannot receive incoming calls

Hi, I just got a used phone (it is unlocked) and bought a SIM card and set it all up myself. When people call me, they get a 5UV1 message stating that the account is not set up for incoming calls. I can make outgoing calls no problem though! I have d...

Plan change and rewards

Resolved! Plan change and rewards

If I change my plan from $40 per month to $35 per month, do I lose my friend referrals, loyalty credits?

Changing my plan

Resolved! Changing my plan

I'm trying to change my plan but when I hit 'Change Plan' the screen is blank, no options. When I hit current plan on overview, I get an error message and it makes me log in again. Is the system not working correctly right now?

Resolved! No Service - Searching

Hi - Started having this issue yesterday. All of a sudden my iphone wont connect to the cellular network. It just says Searching - eventually saying No Service. Account is paid up, tried rebooting - still no luck. Any ideas?

Resolved! Re: Beginner’s Guide to the Community

Your app will not accept my email for over 6 months.

Add on data not working

hi i purchased add on last night for $15 =1gb plan but it never get activated and i tried everything . turn off my data to restart my phone can anyone let me know the solution.Thanks

Issues with sending and receiving texts messages

Why today i have problem to send and receive text messages?

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Important Update: eSIM QR Code Now Included in Activation Summary Emails