Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?
Hello! I was wondering why I was charged $12.32 on my credit card. I did not add anything to my plan. Thank you so much for your time. Best regards, Esther
To: CS_Agent a week agoTicket ID:19xx01-xxx Rewards C2013-ATicket ID: 19xx01-xxx Rewards Problem Details: refer-a-friend Enter your friend's referral code : P0xxxx , How many refer a friend reward dollars are you missing? (Enter the per month amo...
Payment still pending for my plan. Need help
Thanks for responding. A little frustrated with the process and I am a newby! While you are under maintanance i will put my old sim card back in. I will watch for new message to help me transfer my old phone number.
Hi,I'm very happy with Public Mobile but I have a problem not being able to receive SMS when traveling internationally... I receive my 2 Factor Authorization (2FA) codes via SMS so I really need to receive them or I can't access important web sites.I...
Hello,I'm a newcomer in Canada and I don't have a bank account yet.Can I get a sim card in cash? and can I do that at any store that sells Public Mobile?
Am on the 15$ plan.Phone is a Heuwai Mate 20 Pro running Android 10Long pressing 1 gets me a message that I have no Messages. Then the various Press 2 for this, 3 for that.I have recorded a message to play when the phone isn't answered.What happens w...
I just recently paid my bill and a couple of days later said used 75 percent of my data. Two days later, I am out of data? How could that be? I have never run out of data. Now what? Where do I buy more data? I have never had to in the 2 years I have ...
Every time I try to enter my new Sim card into my account I receive an error message.My phone will not ring or vibrate when I receive a call so changing the Sim card is my last resort fix and the website appears to be broken.
Locked out of my account and my auto pay stopped and only Can change with vocher
My plan has unlimited text messages.I need to text hundreds of my contacts to promote my new website every day.Does anybody know if texting a thousand times a day is allowed?Or is unlimited texting really unlimited?Thanks.
Just activated my new sim card with a new number.The phone is restarted and connected to public mobile and can call out (but no ID showing on the other phone that receives the call).Tried to call this new number and the call cannot go through. Instea...
Dear Sir/Madam, I forgot to renew my plan before the 90 day mark a couple of days ago and I was wondering if there was any way that I could keep my number.
Hi,How can I know public mobile sims are working in the Antigonish area . I mean signal strength It's a small city in Nova scotia
I'm in a border city right now and I thought I would connect to AT&T for fun, turns out I'm able to send text messages over a US network without an addon ? Is this a glitch or is it intended to be like that ?
I went into Walmart today to set up a new account for my son. They set me up for auto pay and got all of my info. Set up a number etc. When he put the SIM into the phone it would not work. I would not work in any phone. Big issue: I can't receive tex...
I'm looking for a mobile plan with a small amount of data that allows for making calls but does not include texting. I'm looking at the plans here and it seems that they all include texting. Does public mobile allow for creating custom "a la carte" p...
How can I check to insure my bill is being paid from my Credit Card on Autopay?
Hi there,Can you help me to recheck, I can not make any phone call after due date of payment while I overpaid my amount before.And I would like to set up auto monthly payment. This trouble is bothering me a lot.Thanks for helpxxxxxxxxxx Edit by Dunkm...
Not adding them correctly. I have purchased data and talk/text twice now but only adding data. Please fix immediately. I arrive in US tomorrow.
I have Canada wide (68 mins) and Canada wide long distance minutes (252) remaining in my account. When I've used up my Canada wide minutes, will it automatically start using the Canada wide long distance minutes? What about the Canada LD minutes (100...
I don't have a cell phone, can someone suggest a cheap cell phone that will be compatible to Public Mobile's service? Preferably one with a headphone jack. Thanks.
My question is can I buy a prepaid voucher at a place like a gas station or drugstore, and then inputting the code into the self-serve? All while having auto pay on? (and still receive the autopay discount) Thanks!
Hi Currently, in order to get receipts for your payments, you have to send a message in the forum which is in itself not convenient. The best thing would be to add a button for it as a self-service option, but knowing public mobile this is not going ...
Hello, I was worried my past sim was copied or compromised so I purchased a new one... I put it in my Iphone XS max I did go through the process activate new sim process and used my email to get my code. It said it was successful. However, I would ...
