Community

Resolved! Plan not renewed - bill payed - phone still has no service

As happens occasionally, there is a billing miss.  I renewed the plan long before the expiry date. The account indicates that all is good and up to date.  2 days later, still no service.  I have restarted the phone and validated all settings.  It's a...

Resolved! Out of Mobile Data, need some urgently

Hi there, I have been a Public Mobile user for a few months now, I use your 35 CAD package. I have been very happy with the service I have been receiving so far. It's just that I was under the impression that mobile data is unlimited. I was sometimes...

Resolved! Add on not in my account

I used my rewards to purchase a US Roaming Text 10 day AddOn and it is not in my account.  I purchased it on April 10 it is now April 12.  The reward points have been taken (immediately) but no AddOn.  Why?

Resolved! Am travelling to US for 30days, looking for help..

Hi Folks,i am on urgent trip to US for 30days. Need help on switching to a adequate plan or get perfect add-on mix during my stay for staying connected. Am on  basic plan now. -Is switching to 50 Cad plan with 10 GB data plus unlimited call / text to...

Resolved! SIM Card Shipping Time

I placed an order online for a SIM card Monday April 3rd. The following day I received an email with the following:__________________________________________________________________________________Order 289574 Your order is confirmedWe’ve accepted yo...

Resolved! ZTE Cymbal 2 - return for replacement?

Bought the ZTE Cymbal 2 on 18/3, having the following concerns:1.  When I close the flip phone, feel the phone a bit wobbly.  i.e. when closed, the top cover of the phone can be "moved" almost 0.3-0.4cm.  Doesn't feel solid/stable.  Is this normal?2....

Resolved! No network

My network totally disappeared from my phone since sunday. Today is tueday and the problem still remains. How do I solve this?

Resolved! my account

I've been locked out of my account. The email and password changes daily!!!! Fix it

Resolved! Existing customer cant login as email wont verify

I have 3 family members on Public Mobile and everyone is pretty happy with the service. However, my credit card expiry card date changed and PM locked the 3 phones. I was able to access 2 of the 3 accounts and enter a new Visa, but was unable to acce...

Resolved! how to keep original phone number & features without pay when out of country for 8 months

My daughter will leave Canada at the beginning of May and come back at the end of August. I am just wondering how to keep her current phone plan features and existing rewards when she comes back but without pay monthly fee for these 8 months?

Resolved! Transfer my number to CTExcel

I want to transfer my PM number to CTExcel, and the transfer process has been initiated by the new provider. However, I have not received the transfer out confirmation message from public mobile, and I have waited for more than 6 hours. Can someone h...

Resolved! Text messages not working

Any known issues of text messages not sending and/or receiving? Been a ongoing issue since last night. Account payment is good. Tried rebooting the phone multiple times. Am able to make phone calls no problem. Just no text messages. Phone is a OnePlu...

Resolved! system

I can't get into my account.  I know I have the right email. I tried to reset the password but it is saying the email is wrong. I tried both my emails just incase.  All I need is my referral code.  I'm trying to make you more business but because you...

Resolved! Number Transfer Not Complete from rogers

Hi i was transferring my number from rogers to a new public mobile account. It turns out it did not complete rogers says the number transfer did not work because they did not get a response from the text they sent out. how do i request another number...

Resolved! okay here's a good question

..Let's see if there is a good answer for this one.. I live in Saskatoon and recently changed my phone number because of someone spamming my number. I changed it to a Saltcoats, Saskatchewan number, which is 4 hours away from Saskatoon. Because it is...

Resolved! Need to submit new credit card info. Phone temporarily suspended.

Resolved! international call

i'm in ontario. I'm wondering while I'm in France ( with 300 International Minutes Add-On ) can I make phone call to my friends who live in Paris . I would also need to know if I can text or browse the internet while i'm in France.Thank you

Resolved! Auto pay when is reprocess

I replaced my new credit card but somehow my autopay is not on. I got a message morning say there isn't fund in my account. I set up autopay now but when it will re-run again? My due pay day is tomorrow.  Thanks. 

Resolved! Refer a friend

Hi there,I want to refer my daughter to public mobile. I wonder if she should make her own account or I can use my account for 2 Sim cards? And I saw the new offer for $25 plan with much more data than that I am using. Is there any way to switch the ...

Resolved! 4 degits not accepted

Hi,4 digit pass word not accepted says invalid want to rest?

Resolved! wrong email

I put the wrong email address when shipping two samsung s9 with you guys.order xxxxxPLEASE PROVIDE ME WITH TRACKING NUMBER THANK YOU.Edit personal  info removed by mimmo