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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Problem with work - Correctional Service of Canada contacting me

Work cannot contact me to hire me for Overtime or any other matter.

Resolved! Problem with work - Correctional Service of Canada contacting me

I have had my phone since December 2021 and my work Correctional Service of Canada cannot contact me -. I rely on my calls for Overtime and they cannot contact me. I am VERY ANGRY with this problem. My number is Bell and Telus have been working a...

Resolved! WORST SERVICE EVER

My Mom has been in the hospital for 4 months and Public Mobile has been the worst company ever. KODO has actual people to talk to. After Mom loosing her phone and paying for two Public phone lines for 2 months, Moms phone turned up. We were able to k...

Resolved! shipping info???

i ordered a phone from Public on Saturday but still havent received any shipping information. Will I, or does the phone just show up?

Resolved! Activation

My activation failed but I got charged 3 times. I would like help to get activated or get refunded. Please help soon !

Resolved! Using add-on minutes

Once regular minutes are used, does system switch automatically to my add-on minutes?

Resolved! Change of service provider, and then change back... will sim card still work?

If I changed my phone service provider and then decided I want to change back to Public Mobile, can I reactivate the same sim card, or would I have to buy a new one?

Resolved! Why price increase on few existing grandfathered $10 plans.

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Resolved! How long does it take for a plan upgrade to take effect?

I used up all my data, so I just updated to the next plan but how long does it take for the upgrade to be processed? I want to know if it will be in effect right away or if I have to wait a certain amount of time

Resolved! Help

Forgot my email and 4 digit pin I used but have my phone and sim any options to get back in my account ?

Resolved! Unable to login to Profile. Please help asap.

I receive the following message.Please advise ASAP. I need to login to manage my plan. 'The phone number entered is invalid or you may have created your profile already.' Make sure you're entering the right phone number.' Thanks

account deactivated with valid credit card?

How or why would an account suddenly be disconnected for non-payment with a valid credit card? More than sufficient funds.When I attempt to pay the balance manually, the message "Your account has already enough balance." pops up, but account is still...

Resolved! Transferred phone number out now my account is gone

I transferred my public phone number out to Telus and now I am unable to log into my account. Has my account been canceled or will I continue to be billed? The SIM shows unregistered sim

Resolved! SIM card deactivated?!

Why did my SIM card get deactivated but I can still log into my account??

payment vouchers

So I just purchased 5 payment vouchers to pay public mobile bill. they say activation success but none of the numbers will be accepted. What does one do?

Forgot enail

I forgot my account email and my self serve pin for the phone

Resolved! can't login

says my email is wrong. i have auto pay on credit card, but my card was lost and i now have a new one, but the old card is registered and i cant change it on the phone.any help

Resolved! SIN card

I lose my SIN card.How can I buy the SIN card with my old number?

No Talk Service

Both mine and my wife's phones can't send or receive calls. Signal shows 4 bars but no calls in or out. Started today.

Resolved! paid but not showing

Hello I paid for my public mobile but its not showing on the website. The banks shows the payment is taken out but public mobile doesn't show it. What's wrong with the website and payments

Terrible lag on IMs, and no calls coming through

I have not been into the forum for over a year, mostly my PM situation has been excellent. Today (because of course: Monday) I had some critical banking to do remotely that involved electronic verification combined with a texted access code.. Long st...

Resolved! Porting from PM to VoIP - Out of Country

Hi,I am currently out of the country and will be for longer than I had planned.I am researching ways to keep my Canadian number as I still need it for work. I am looking to port my number to VOiP.ms service, but how will I be able to authorize the SM...

account number

hello I'm trying to transfer my phone number but i cant find my account number and I don't have access to my online account anymore its been deactivated

Resolved! Account

How do you tell which account is tied with which phone number? I have multiple numbers. If you don't know which email is tied to a number how do you figure it out?

US ROAMING ADD-ON-not working

When I place a call, i hear a recording from public mobile stating " call cannot be completed because my plan does not include a US roaming plan. Please visit public mobile to add a plan". I added the US Roaming add-on this morning and received notif...

Resolved! How do I change my email address?

My gmail was hacked recently and now I have a new email address. How do I change it on the account? Please email me at

Resolved! SIM Card

Can I take my The SIM card from my Samsung phone and put it in my Apple IPhone 11? Will my same phone number work?

Resolved! Two Accounts

I have an account for my son and my daughter. I updated my credit card information on my son's account as my card had expired. I am unable to access my daughter's account to do the same. I have read on here that I cannot have two accounts under one e...

Multiple US Roaming Add Ons

I need Talk and Text US Roaming for 10 days starting tomorrowI mistakenly bought US Roaming Text for $8 But I need Talk and Text so I then bought the US Roaming Talk and Text add on for $15Will it take 10 days for the 2nd add on to start because your...

Resolved! Start a request for help

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Problem with work - Correctional Service of Canada contacting me

Resolved! Problem with work - Correctional Service of Canada contacting me

Resolved! WORST SERVICE EVER

Resolved! shipping info???

Resolved! Activation

Resolved! Using add-on minutes

Resolved! Change of service provider, and then change back... will sim card still work?

Resolved! Why price increase on few existing grandfathered $10 plans.

Resolved! How long does it take for a plan upgrade to take effect?

Resolved! Help

Resolved! Unable to login to Profile. Please help asap.

account deactivated with valid credit card?

Resolved! Transferred phone number out now my account is gone

Resolved! SIM card deactivated?!

payment vouchers

Forgot enail

Resolved! can't login

Resolved! SIN card

No Talk Service

Resolved! paid but not showing

Terrible lag on IMs, and no calls coming through

Resolved! Porting from PM to VoIP - Out of Country

account number

Resolved! Account

US ROAMING ADD-ON-not working

Resolved! How do I change my email address?

Resolved! SIM Card

Resolved! Two Accounts

Multiple US Roaming Add Ons

Resolved! Start a request for help

Can't access data

Can support help me get my discount back? and setu...

Outgoing calls to 1 (778) 580-4001 on dates phone ...

Lost access to account

New subscriber issues