Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?
Having a bit of trouble, if someone can help me please! I do not see a spot to change my email address in my profile. I need to remove the original email address i provided as this person should no longer receive any notification. Any help would be a...
In September I want to buy the $20 10 day US talk plus data add on. I have a number of questions:1) I have Autopay. Do I have to manually add $20 somehow to my account or will Autopay take care of that? If so how do I do that?2) When I am in the US ...
I work downtown and have ZERO service at my job site, which is where i mainly need my phone and spend at least 12hrs of my day. Service works fine outside but inside the building it is non existent. Ive done the 3g/lte switch and nothing. At my condo...
@MrSpock , @JL9 , hTideGnow - Not sure why, but I'm not able to reply or bravo to your helpful replies to my question so I'm sending you a big thank you here!@MrSpock - your link to contact a CS agent worked perfectly, I really appreciate your quick ...
Hi, I just bought add-on with 300 long distance minutes and after unsuccessfully calling UK I found out that all the countries I want to call are not supported by this add-on. Is it possible to switch to a different add-on? Thanks.
I added 1GB US Roaming data more than 10 days ago and it has now expired. I want to add 500 MB Data US Roaming but the option is missing. How do I proceed? I am driving back to Canada but having data would help with Google Maps. Thank you,
Ok I topup available balance two time for 40 dollars plan mistakenly .Its deduce payment 2times from my card. After that I buy my plan .Right now ,I want to I have 40 dollars of payment after my new payment of plan or I still have to pay for my new p...
How do I reset my account pin as in the four digit number used to call 611 while we’re out it how do I change my account email since it seems to be the only thing it doesn’t show up in my profile.thank you
Hello,I paid for my roaming on the day leaving canada on Jun 19 for 7 days and got no service at all while in Alaska. Tried to buy again and still got nothing despite did everything by reboot my cellphone, turned off wifi and turned on and off roam...
Hello, I made. A payment to my sons plan when he opened his account with PM (we did not ask the person to keep my CC info for future payouts ) but they did. Now we want that CC no. Removed from this account .how to do it ? PLEASE help
I have lost my sim card and number is unused since 6 months but money has been deducted from my account every month. I tried to didn't find any solution to deactivate my account as i tried everything.
Hi. Travelling to the States soon, and I was looking at the US add-on option for talk and text. Currently in my account, I have the following bonus items still listed. $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)2 / 400 MIN5...
Hi I used the wrong email address to register my Public mobile account. I used xxxxxxxxxxxxxxxxxxBut the correct email should be xxxxxxxxxxxxxxxxxxNow I forgot my password, and cannot reset it. Could you please change my email address for my account...
Hi there,I just paid three months for my account but at the second month, you have suspended my account and I have been unable to reach anyone through dialling 611.There was no explanation as to what happened or why, but there appears to be no contac...
since the sim card i purchased online was taking too long to come, i decided to go ahead and get one in a store (which i payed for.) how would i go about getting a refund for the one thats supposed to come in the mail?
If I choose not to go with Public Mobile's new reward system, will I continue to get my discounted credits from like friend referrals? Or is Public Mobile going to discontinue this credit system for this newer reward system?
If I let a call go to voice mail, callers get "Welcome to the voice mail messaging system. Choose your language. Enter the voice box number." But if I click "Decline" it goes to voice mail correctly and callers can leave a message.
