Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have signed up for autopay. Why am I still being charged the full price?
Hello! Firstly like to say my wife, brother, son and I all love Public Mobile's cell phone service. Been enjoying for years.Here is summary of our first ever issue:- I suspended my son's cell phone service in November 2021- I re-activated the service...
Hi, I have yet to receive the 1 gig data bonus offered at Christmas. You had to reply YES to Public Mobile's text to get the offer. Any suggestions?
Hi there: Need some help with my phone. The past week or so I have been getting a lot of dropped calls and the issue seems to be getting worse. Today I am not even receiving calls, they are going straight to voicemail. So I called voicemail and it...
I got a sim card, activated it and got my phone unlocked, got public Mobile showing on my phone with service, but when I contacted my other provider to cancel the service, they said that the number is not transferred. Also, when you call my number, ...
How do I cancel my plan?
Hey Guys,I have advised my husband to switch to Public Mobile cos I had a great experience.However, when he finally made the switch yesterday, he received a text from "+1-999-999-9999" like below:Now he can NOT make phone calls, cannot login his acco...
I have been with Public Mobile for more than a year now. I got the text message that I will be getting $1 off my monthly bill, and it shows up on my rewards, however, it is not reflected on my bill. How do I get this activated?
How can points be applied to plan payment ? Have switched my seldom used $10 plan to the new point system but can't figure out how to apply the points towards my plan payment.
Someone set up a public calling account with Google voice how do I get this off my phone? Is this legal? I'm not getting my texts and stuff. My data is not working on my phone.
I cannot text while I am in the USA even though my plan says I have international texting
I have set the right APN but still cant send the picture. What is wrong? Can anyone help.
I've been a customer for 12 years and haven't missed a payment. My credit card was suspended and subsequently public mobile suspended my service. I've forgotten my user name and now my account is locked.Is there anyone that can reset the account.
Every time I try to sign in it tells me "login failed. Please try again later" I have tried again later. So I figured I would reset my password. I confirmed my email to reset password and then it says agaaaain "login failed" !!!I was only able to log...
I travel to another country, and I have been trying to use Roaming. They have charged me twice, and yet the Roaming is not working. What can I do ?
For the last few months we have gotten a text from 611 saying our auto-pay was successful but we are getting the notification at 1AM EST!!!! We used to get it at 12 or 1PM.
i have 2 cell phone accounts with you guys and never had an issue now this month I got charged for 3 accounts. I am set up for autopay for myself and my husbands account. This month I was charged February 4, February 5 and February 7. I have had ...
I can't get into my phone I need a Sim card puk code how do I get this?
Hi! Does anyone know if my phone will work in Cuba to call or text or even my data to Canada?Thanks
Hello,I would like to ask why, when I activated my number, I did not receive one-time Bonus $10 credit. I entered a friend code and he received $1 off his payment. Thanks for your help in advance.
Does an telephone number exist for Public Mobile to troubleshoot a particular problem? If yes please share because the solutions offered are bringing any satisfaction.
I just re activated my plan but nothing works. I tried shutting down my phone and everything else but still line is still cut.
It’s been weeks and I still haven’t received my SIM card and I didn’t even get a tracking number. This is the worst mobile line in the world
Hello, The shipment of my phone and sim card is delayed because UPS needs my physical address and not my box number. I called UPS today and said that I need to contact Public Mobility to have them contact UPS with my physical address. Who can I conta...
I've been having issues for months with my phone number. I first noticed the issue when people were messaging my android phone and it was being sent to someone on iMessage (which I don't have) and, on a couple of occasions, another person actually re...
I need to pay my plan and I can't open my account because I forgot my password and the answer to the special question answer.
I cant get passed this at all doesn't matter what I try. Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.
Hello, I am now at $35/month and I like to change back to my previous plan as $25/month.I am not sure that $25/month the data will be 1G/30 days, isn't it? Regards,Viet
When I was trying to login in my CIBC account, it was asking for verification code which will be send to my phone number. After giving my cell no. I did not get the message. Then I switched to call option for the verification code. I got the call and...
How to reactive my account? I also have no service with my phone, how to reactive?
