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[Margaret71]

I GGGGGAVE A FRIEND A PHONE AND AND i ACTIVATED A SIM CARD AND VOUCHER A FEW DAYS AGO BUT DID NOT HAVE ENOUGH FUNDS SO HAD TO BUY ANOTHER VOUCHER BUT NOW I CAN'T FIND HIS ACCT . TO PUT ANOTHER $10.00 VOUCHER ALREADY PUT ON A $20.00 BUT NEED 425.00 BUT HQVING A PROBLEM FINDING HIS ACCT. PLZ HELP ... FRUSTRAIGHTED 

[hTideGnow]

Hi @Margaret71  A BIT HARD TO READ WITH ALL THE CAP  🙂

So, I am a bit lost.  You sure the activation was completed?  if you don't have enough fund, you won't be able to activate.  You put on a $20 but trying to activate a $25 plan, it won't let you activate.  Unless you activated a $15 plan

Please put in the SIM into the phone and see if it is active.  If not, very very likely it wasn't activated.  You can also message PM support and give them the SIM card number to confirm if the sim and account was activated

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[BKNS27]

@Margaret71 

As others have suggested on how to contact PM to add vouchers but meanwhile you can tell him to add the TextNow app so he can text or call on free wifi.

[darlicious · Accepted solution]

@Margaret71 

Wait a minute....you went thru activation, chose the $25 plan, paid with a $20 voucher but were short $5? Then your payment method failed and you have to start over. Do you still have the original $20 voucher? It will have not been redeemed. The sim card has not been activated.

[darlicious]

@Margaret71 

Do you know his phone number? Dial 1 855 4PUBLIC and enter the 10 digit phone number. Write down the basic account info that is given (for later reference) then when prompted press (1) and (1) again. Enter the 12 digit pin # from the voucher. You will get a verbal confirmation message of an accepted voucher. Hang up.

With your friend, the phone, the basic account info you can then verify enough info with customer support to find the account.

[RossN]

@Margaret71 hi dial *611 on his phone to add a voucher, if you can't remember email or pssword then contact a cs agent

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

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