a week ago
Suspended my account earlier and I am close to the 90 day dead day. I tried to login but unable to find where to pay. Please tell me where or how.
Solved! Go to Solution.
@CJar
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
thanks both. I just use Chatbot and waiting for reply. Let's hope they will get back to me quickly
hi @CJar
usually within 2 to 4 hours
thanks again. How fast they will get back to me?
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM won't call you as everything is via message here in the community
To contact support agent ,please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
thanks for the quick reply
Clicked on the link and I can pay, and I paid.
another question, how I can ask PM to call me and help? (no need to ask what the question is, it is a personal account problem)
hi @CJar you dont see the button Pay and Resume service?
if not there, use this link to go to payment page
https://myaccount.publicmobile.ca/en/account/payment/funds/card
