Sim card not provisioned correctly

[Linaal-nazzal]

• I changed sim card successfully and received email verification code and another email afterwards confirming sim was changed. But looks like sim was not provisioned correctly, and no working yet. Help me please. 

[Linaal-nazzal]

I came back from travel, forgot my sim card in my other house overseas. 

[softech]

@Linaal-nazzal   What error does it show?

do you have another phone?  you can try to put the sim in another phone.  That can force a provision of the sim/account account and you could fix it yourself

even without another phone, try to reseat the sim card first (power off the phone, remove the sim for a minute before putting it back and power on)

Of course, if none of that works, open ticket with PM support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[RossN]

@Linaal-nazzal  hello why did you need to change sim? was it for a new phone?

[MrSpock · Accepted solution]

@Linaal-nazzal hi turn off phone reseat sim restart phone if it doesn't work 

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH