[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My payment is duplicated. what to do?
I just came back from another country and tried to activate my account. I first activate and applied for auto payment. then boom! The payment is duplicated.Just wanted to cancel the one, not auto payment. What I should do?! I think I entered only cre...
Resolved! I just helped someone sign up for a PM account Can I enter the rewards code afterwards
I just helped someone sign up for a PM account Can I enter the rewards code afterwards?Or is it too late?
Resolved! Network name when porting a number from PM to another carrier
I'm trying to port a number from PM to another carrier, but the other carrier says that my number does not below to Public Mobile.When porting out, do we need to use Telus Mobility as the carrier/network name?
Data stopped working
I went out of town and my data stopped working. Had to rely on finding wifi spots the whole trip. Was in big cities (Toronto and Kingston) so coverage should not have been an issue. Checked my data limits and I was not over. Now is working fine ag...
Self service
I can not remember my email or password to get in my account
Travel to another country
Do I need to do something prior to my trip to have my phone unlocked (?) so that I can use a different SIM card when I travel to another country? Thanks!
Resolved! lost SIM card
Hey I lost my phone and I ordered a SIM card but it said it will take 5-10 business days. I think I'm just going to go in and get a new SIM card so can I cancel my order please?
Resolved! Lost SIM card
My friend just returned from Mexico and can’t find her Public Mobile SIM card. Any suggestions on how to get reconnected? She has been paying her bill all along.
Payment don’t work
My visa debit transaction won’t be processed and I can’t top up my funds
Resolved! unlock a phone
how do I carrier unlock a public mobile phone? I bought an Iphone from a guy and need it unlocked to use a different carrier sim card???
Resolved! transferring number
im having a problem transferring my number
Resolved! Data and Services in the US
Does anyone know if the service and data are good in the US (specifically New York)?
Resolved! Concentrix
Does anyone know if Public Mobile is a partner with Concentrix? And if there is any employee incentive or rewards? Thanks!
My data usage just disappeared.
Not showing on my plan either!
Resolved! Bahamas
Just wondering if Public Mobile is working on adding roaming to the Bahamas??
Resolved! Constantly logging out automatically
I am trying to change my base plan, but it keeps saying something went wrong and forcing me back to the homepage, is anyone else facing this issue.
Resolved! Certified pre-owned phone issues
Having issues with a certified pre-owned I-Phone 8 bought in March? How to proceed?
Resolved! Lockout of account
Tried to log into my account using saved password on my phone and then was locked out. This was over 12 hours ago, tried again still locked out !!!help I need to top up my account I am at 95%
Resolved! Canceling account
I'm trying to cancel my deceased wife's account. She opened her account when she was in Hospital & she died in hospital, Unfortunetly her account, credit card info is all missing all I have is her ph #
Resolved! Does 2g phone work on Publicnetwork
Out of country
I’m trying to top up with a couture and it’s not being accepted online I’m out of country so *611 isn’t working
Why my son’s number is not working?
The phone number is not working when i check the account it said is active but when i try to call the number is not in service,
Resolved! locked account
lock out of my account! Do not remember password or security question. Only have my email address. What can I do?
Community rewards
What do you all have to complete in the community in order to receive community rewards?
Resolved! Upgrading plans
If I upgrade to a more expensive plan will I loose my rewards?
Resolved! getting in
This is very annoying. I need to speak with someone because it sends me into a circle.I enter my phone number. It says I have already registered but when I try to recover password it will not recognize my email address.
Resolved! I paid to renew my plan
I’m trying to get my money back because i paid to renew my plan and it took 50 off my card
Resolved! Wrong add on
Please help my data got mixed up with Phillipines minutes how can I change it
Resolved! Wrong addon
I mistakenly added a US data add on how can I redeem my money?
Resolved! Forgot login
Can't login to update payment info....firgot email and or password used
