Lost new sim card

[victorheller]

Hi. I’ve placed an order for a new SIM card and it’s two weeks past due. Website reported my card shipped with Canada Post.

Absolute silence since then. No tracking, no regards.

[softech · Accepted solution]

@victorheller it could take up to 3 weeks for PM to deliver.  You can open a ticket with PM support and ask for an update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[MrSpock]

@victorheller hi it can take up to 3 weeks to arrive you can ask a cs agent if it has been delivered  you  can send private message to a CS Agent here:  https://bit.ly/2GGCJzH