Double charges for July

[SilverBirch]

I have been charged twice for the month of Ju

[darlicious]

@SilverBirch 

When did you activate? Any chance you had an error on the first try and redid the activation? If you don't see the extra payment in your available funds you may have activated twice and will need to contact customer support. This is advisable if your autopay charged double to havrpe the CSA open a tech team ticket to investigate why this has occurred.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[Timer]

@SilverBirch 

check your account at Available funds $ money keep there for next payment 

or open a ticket with customer support agent  Click here with Simon or if you are having issues to open ticket , send private message to a CS_Agent here:   https://bit.ly/2GGCJzH

[esjliv · Accepted solution]

@SilverBirch 

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent