07-13-2022 06:51 PM
07-13-2022 07:21 PM
When did you activate? Any chance you had an error on the first try and redid the activation? If you don't see the extra payment in your available funds you may have activated twice and will need to contact customer support. This is advisable if your autopay charged double to havrpe the CSA open a tech team ticket to investigate why this has occurred.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
07-13-2022 07:03 PM
check your account at Available funds $ money keep there for next payment
or open a ticket with customer support agent Click here with Simon or if you are having issues to open ticket , send private message to a CS_Agent here: https://bit.ly/2GGCJzH
07-13-2022 06:56 PM
Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.
If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).
There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent