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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

3G TO 4G

Resolved! 3G TO 4G

I feel my network sometimes runs slow So i was thinking to convert my data from 3g to 4g. Is that possible if yes how can I ??Thank you

Receive international call

Resolved! Receive international call

Hello Public Mobile Support Staff, Thank you very much for providing telecommunication service. My phone could not receive international call and messages delivered to international receiver could not be reached. Please provide technical assistance....

selfserve issues

i cannot access my self serve it says my number is invalid

Resolved! SIM card sale

I notice at times SIM cards online here go on sale for half price. Is there any pattern as to when? I want to order some for friends and looking for a deal. There re no local sellers near me to spiffed free cards, I’m online only

Holiday Gift Question

Resolved! Re: Beginner’s Guide to the Community

They gave me the site to reset my password but when I try they are telling me it has expired

Resolved! Can not reactive my current plan

I have suspended my plan and now is reaching to 90 days by Dec 17, 2020. When I reactive the plan by making a payment. The 'Submit' button always be grey and is not able to allow me to submit the payment. Could you help me on this issue? Thanks.

New phone number

Resolved! New phone number

How do i get a new phone number

No service

Myself, my wife and son are PM users. Why there is no service in our mobile since 3 pm today. Is there any technical issues? I need my data in my mobile for my online exam. What to do? Please help. Thanks

Anyone else having slowed down mobile data?

Both my spouse and I are on pm. She has the 3g plan, I'm on a 4g plan. Recently out mobile data has been really slow. WhatsApp messages have the pending icon for a long time. We've started, turn on/off data, taken the sim out and cleaned it but it's ...

Can I change my Referral code?

Resolved! Can I change my Referral code?

I need to change my referral code. It states that it is not valid. The code that I got has 0O in it and looks the same on the computer. We have tried various combination and coping and pasting it

Resolved! Re: Beginner’s Guide to the Community

how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data.

Resolved! # transfer from Koodo

Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.Thanks!

Resolved! Redeeming Flash Sale Promotion

Hi! There was a flash sale until December 4th, where if you qualify and apply by December 17th, (which I do and have), you earn 5$ off your bill every month for 6 months. I would like to know when I see that applied to my account; before next billing...

Resolved! dropping calls and won't send or receive texts

I have been with PM for 3 months now and my wife has been almost a year. We are both having the same issues for the past week or more now, though mine are worse than hers.Most call are not coming through my phone (iphone 7, up to date), outgoing call...

Outgoing and incoming calls

Unable to call out or retrieve calls. But, others can call my number, leave a message. I am unable to access. Phone is new unlocked iphone SE2020.

Resolved! Changing to auto pay

How do I change my settings to auto pay

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Netflix

Resolved! Who else is getting spammed via messages?

So lately I’ve started receiving spam messages via private message on this community board. Don’t thins Public or Telus intended it to be just for spamming. What steps are Public and Telus going to do to prevent this and protect our privacy?

Garbage service

My phone has been in search mode 90 percent of the time since I joined public mobile on nov 20 and have put out emails to help and no response.

Resolved! Sky PRO-SELFIE data not working APN settings are greyed out.

How can we get Public Mobile/Telus to push the proper APN setting to our phones so we don't have to root them to change the APN setting in order to get data working.Nothing I have tried after doing sixty hours of research and trying a multitude of di...

plan change

If I change my plan when it renews it says "that these changes replaces any future dated plan changes. after changing your plan you will lose your current promotion". right now I have 4 GB of data plus 500 megabytes for auto-pay I am changing to 4.5...