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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11136 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

The Brilliance of Telus

I say PUBLIC's community programme and referrals are excellent marketing strategies Telus has devised.   Very convenient for users and make them feel more appreciated as customers.

Lyuh1945 by Good Citizen / Bon Citoyen
  • 1719 Views
  • 26 replies
  • 5 Bravos

unable to update credit card information

There is no direct link to update credit card information when credit card expire, when i remove and add autopay it doesnt ask me to update expiery date or cvv #. Would my next payment go through if my card epired and new date and cvv# has not been u...

aak by Good Citizen / Bon Citoyen
  • 1277 Views
  • 28 replies
  • 0 Bravos

Resolved! change plan

i just subcribe 25 dollars plan, and a week ago. Can i change plan to 60 dollars plan? anytime or have to be by the end of the billing cycle? if anytimes, am going to get the partial return from my previous plan? or i lose the 25 dollars and pay 60 d...

cheowk by Good Citizen / Bon Citoyen
  • 756 Views
  • 3 replies
  • 0 Bravos

No Internet Since Yesterday

I do not have access to the internet since yesterday and ive tried reseting my phone by removing my sim card and battery back.

Jcarlsilva by Great Neighbour / Super Voisin
  • 632 Views
  • 6 replies
  • 0 Bravos

Re-reister an existing SIM

Looking for some help.....  I was a Public Mobile user last year.  I cancelled my account and went to a different carrier (major mistake).  I would like to re-activate my SIM and account with PM.  Is this possible?  I tried setting up a new account b...

chris_dewar by Great Neighbour / Super Voisin
  • 470 Views
  • 3 replies
  • 0 Bravos

Can't figure out iPhone 3 MMS APN

I am trying to configure my iPhone 3G (MC134C/A) to send and receive MMS. I suspect the problem is the APN setting which I cannot find for MMS. The only one that appears is the one for data (which does work). I have tried to use unlockit.co.nz which ...

Mango by Good Citizen / Bon Citoyen
  • 1092 Views
  • 9 replies
  • 0 Bravos

Samsung A10 compatibility

model number SM-A105M. not sure how well it works and specs. even for instance,  last time I checked specs online it did not have a radio, but it does, so experience with phone over online insight would be preferred. thank you

ChefAndy by Great Neighbour / Super Voisin
  • 761 Views
  • 4 replies
  • 0 Bravos

Recharger avant le renouvellement

Bonjour, j'ai mon autopay déjà installé, mais je n'ai plus de crédit avant la fin de mon renouvellement automatique. J'essaie de recharger maintenant, mais ca ne fonctionne pas. Le renouvellement automatique est du pour dans 1 semaine, alors que j'en...

Asn04 by Good Citizen / Bon Citoyen
  • 418 Views
  • 2 replies
  • 0 Bravos

Unable to port Bell landline to Public Mobile

Hello,I have been trying to port my Bell landline # to Public mobile for some time.I have even got a store rep to try as well.... She had no luck!The request seemed to be "thinking" for a while , then came up with some possible causes.I do not know w...

Coo by Great Neighbour / Super Voisin
  • 1205 Views
  • 7 replies
  • 0 Bravos

# of Rings before going to voicemail

Good morning All,  How do I set the number of rings I get before it goes to voicemail ? I think I have four rings now, I would like to increase it to six or seven. To give me a bit more time.  I've been all through the voicemail change your settings ...

KenR by Great Citizen / Super Citoyen
  • 561 Views
  • 1 replies
  • 0 Bravos

Resolved! Payment not working

 I have tried making a payment with a payment voucher which said invalid then I tried making a payment with my credit card which said I already had enough funds in my account. Phone service is off and can't figure out how to make a payment when both ...

Resolved! after registration

After you register. Even if i did get referred by a friend can i put in their referral code after ive registered and been using the service as my friend did not know their referral code / how to access it?

NikoPM by New in Town / Nouveau en Ville
  • 563 Views
  • 1 replies
  • 0 Bravos

Cannot change plan - no options

Hi, I have topped up my balance to the required amount. When I click change plan I get the correct page but it doesn't show my current plan nor any plan options on the other side  When I click other optiont above where the choice plans should be I ge...

Sojibby by Great Neighbour / Super Voisin
  • 874 Views
  • 9 replies
  • 0 Bravos

Not receiving certain calls

Hi, my wife and I are both with PM and recently discovered that our kids' schools cannot reach us on our cells.  When they dial our numbers they immediately get a "This call cannot be completed as dialed..." message, whether or not they dial a 1 for ...

Wendevil by Good Citizen / Bon Citoyen
  • 866 Views
  • 11 replies
  • 0 Bravos

"Latest Posts" Section

Just a thought but how about only showing latest THREADS that have activity on main page? Otherwise what often happens is you have a popular topic with 10+ posts dominating main page uner Latest Posts section forever  

kav2001c by Mayor / Maire
  • 669 Views
  • 2 replies
  • 1 Bravos

change number

was wondering is it free to change ur number? n how often can u change it? thanks

laceydawn81 by Great Citizen / Super Citoyen
  • 452 Views
  • 2 replies
  • 0 Bravos

Resolved! Mailbox

 Hello I am new with Public mobile and have a problem with my phone or my mailbox. My wife left me a massage on my mailbox.  My cellphone shows me there is a message in my mailbox and should call 705 780 4001. I call my mailbox but there is nothing i...

lgubisch by Good Citizen / Bon Citoyen
  • 856 Views
  • 6 replies
  • 0 Bravos

recovering voice message

I want to recover a voice message of 3 months older.It is very important for me to recover.I couldnt find it in my mobile.as per the vendor the message was sent on june 27th.

schandnair by Great Neighbour / Super Voisin
  • 1683 Views
  • 13 replies
  • 0 Bravos

first time... one month in..

So I'm new to this whole system. My billing cycle ends tonight the 26th but this morning I received a top up payment of 40 dollars? So will I be charged tomorrow 40 dollars for another month? I'm confused. Can the add on be reversed? any help would b...

llthompson00 by Great Neighbour / Super Voisin
  • 660 Views
  • 5 replies
  • 1 Bravos

Number Still Hasn't been Ported

Hello,I signed up for Public Mobile just this past Monday Sept 23. I did all of the SIM card activation myself online. I was porting my number from a smaller independent telecom company. Sure enough about 2 hours after I finished the activation proce...

Lose_Mango by Great Neighbour / Super Voisin
  • 1172 Views
  • 4 replies
  • 0 Bravos

Phone

I'm a new customer, it's been 4 days now I still can't use my phone,  it says active???

Melissa1123 by Great Neighbour / Super Voisin
  • 742 Views
  • 9 replies
  • 0 Bravos

Resolved! Old sim active after porting

Hey guys! I recently ported my old Fido number to my public mobile sim after clearing the balance on my old account. I got a text message notifying me of successful porting as well. However, old sim is still active and is getting signal bars. It's be...

Shenshei by Great Neighbour / Super Voisin
  • 2204 Views
  • 3 replies
  • 0 Bravos

Auto pay doesn't work

I've signed up for autopay but when I was waiting for a text message to say that my autopayment was succcessful I suspected that something might have happened. So when I checked that it said my account was suspended what was that? I was on auto-payem...

SakuraMiru by Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 0 Bravos

Sim card change

Please help me i i accidently broke my sim card ling story no time. I went and bought new one from walmart. How do i activate new  card ? And Pay with online voucher with it just added to my account? Not a new account?

Resolved! Need New SIM?

So my S5 NEO just crapped out.  The display won't turn on AT ALL just the indicator lights and all the notification sounds go off. I have an old lg flip phone that i bought from telus, but I'm not sure that the micro sim card will fit it. So if i nee...

jclaydon2018 by Great Citizen / Super Citoyen
  • 997 Views
  • 5 replies
  • 0 Bravos

Resolved! Retaining accumulated rewards

Tips for referrals                                                             @WoozyPolarBear I work at a large company, so I printed off a bunch of business cards  with my referral information and plan prices and attached them to public mobile SIM ...

Voucher Payment

Hi, I'm having issues with paying my phone plan using the voucher that I bought yesterday. The system keeps telling that my voucher is invalid. Is there anything that you guys could do ?Thanks

quang231201 by Great Neighbour / Super Voisin
  • 687 Views
  • 6 replies
  • 0 Bravos

Data usage!

Hi there! I just got a new phone yesterday and today received two messages within an hour of each other saying that I was 75 then 95% through my monthly usage. I was on wifi at the time so I do not understand where this data usage is coming from? And...

Data Gone

My data has seemed to disappeared. I had 5 gigs, yet my phone says I used 1.3 gigs. Regardless, my data doesn't work and doesn't show on my plan overview. The data usage history also only shows about a gig being used in the last little bit. I recentl...

Caligoejj by Great Neighbour / Super Voisin
  • 798 Views
  • 7 replies
  • 0 Bravos
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