Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I used up all my data on my $50plan and I've still got 10days to go (Aug.28) on my plan before it renews. I've tried to switched to the same $50 plan three times and it's not working. I only noticed I have the same $50 credit I put into my acc...
I have been charged twice. How will I get refund back.
Hello, I have activated a sim and an account with Public, but I haven't received the SMS and this caused my number number is still with my previous provider. The problem is there is no option to reactivate the sim and request to send SMS again to por...
I have had the same plan for a few years now (with PM), its a 90 day plan. It seems to me that some of the newer plans are better in terms of how much data I would get etc. But if I switch, do I lose my rewards? My cost every 90 days now I believe sh...
Can anyone tell me how to find out when my used public mobile phone will arrive? I ordered at the beginning of August and have no tracking number or anything...
My friend from the US is texting me while visiting Canada. Will I get charged texting back? It's a US number. I do not have a US plan.
Hi.I just switched the Sim card to my kids new phone. She can text me, I can't text her. I can call her. How can I make the texting work foe me?
We are already in the US and now want data for GPS maps. We have our phones on airplane mode so we don't get charged with texting and phone calls from Canada. I have not tried to add on yet as I forgot my password and am locked out right now. But ......
HelloI have recently bought a sim card. After activation , Unfortunately It doesn’t work in my phone, but other sim cards work in my phon without any problem. this sim card doesn’t work in any cellphons. you can call me to another phon number to fix...
Every month I get charged $20 for my monthly plan. However, in July, I saw I got charged the usual $20, and then I got a charge of $25 due to "Credit/Visa Debit TopUp". I went back to all my past transaction history statements, and I have never seen ...
I tried to set up an account & purchase a phone, but I was unable.I cannot get in touch with ANYONE to help me to stop the recurring charges on my credit card.
Hello,I just helped my mother activate her new sim yesterday. She is switching over from PC mobile. I have been a customer with Public for years now. She is able to receive texts, and her phone now shows "Public Mobile" as the network carrier, but ca...
For about two weeks now i have been unable to switch my talk, text and data plan. and my autopayment date is coming up on the 20th of august. that section of my account seems to be the only part with issues. it doesnt load up my current plan and i ca...
I lost my phone and sim card. went to Public mobil 2 times at wal mart where I bought phone and they said thay cannot help me. WHAT IS THAT!!!!!!
Can someone help me Last night I couldn't pay when my bill was due as the site was down. This morning it says my account is suspended but that I had nothing in the amount due. So I paid 54 ..my plan is 50 The 54 is there in available balance...nothi...
Last Christmas Public Mobile offered and I received 1Gb of Data and I believe 500 min's of phone time which used under 100 of. They were carried forward until recently and now are not showing on my account. My question is where did they go?
Today when I left for work I randomly lost all internet. I confirmed that I can still make a receive calls but no internet. I have double checked the APN, rebooted, removed the sim, etc but still nothing. The top still says 'no internet'/
Why have I been charged $40.25 three times on my credit card for my plan. I am a new client and my plan totals 40.25 monthly, but my credit card has been charged 3 times same day, please reverse 2 payments.
Hi,My account was desactivated although I have enough funds.My plan is 40.00 CAD and two days ago I payed this amount (with taxes) and it got desactivated, why? Bank statement I need this fixed because I work with my phone.Thank you edited by comp...
I've got spam in my Inbox.Want to delete and report but don't see any options for that on the page even though I've tried different browsers.Any suggestion?
Pretty much the title. For the month of July, I needed 1 extra G of data, so I purchased as an add on. My plan auto renewed on august 8th, and I am able to text, but have run out of data because it did not auto renew. I am on the $40/mo plan. I can ...
Anyone know any promotions for cheap data? I am downgrading my data and plan to $15 a month starting tmr… any tips?!???
Hi,I signed up for the $15 100-min Canada wide minutes + 250MB bonus with Autopay but when I check my account, it shows that I only have 100-min province wide minutes. Please correct this on my account to 100-min Canada wide minutes. Thank you.
I was getting started - activated my SIM card, selected a new phone number, selected the plan but realized I had not recorded my new phone number, so hit the back arrow and it didn't go back to the phone number screen - I activated the chat and was s...
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