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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No service

i have no service once again

Resolved! SPAM messages ..

just curious.. does this system attracted many spammers to join here and send out random messages? I have only been on here for 3 weeks.. got 2 such messages already... Yes, i know it is spam and won't be fool.. but just curious if this is often. Al...

Resolved! Potential scam using Public Mobile's name

I recieved a call from this number, 112896754525, and tracked it down to Ontario, but it was a robot that claimed it was from public mobile and that my plan didn't cover talk. I'm positive that my plan does, but more importantly, I'm positive that pu...

Resolved! My phone suddenly has no sevice. it worked for 2 years.

from existing same issue. it seems my SIM card internal account in your server side is deleted.Please recover it now and give me 2 mothes free. I missed many calls due to your fautl

Resolved! Incomplete activation, now getting 'username you have entered is not available' when restarting

I took too long debating whether to create a new number or port my existing one, and my session expired. I got past the first step: Let's get started. The process is essentially abandoned at step two: Phone Number. Now I'm trying to restart the activ...

ANYONE HAVE A URL LINK, EMAIL ADDRESS OR PHN NO. TO FILE COMPLAINT ON CUSTOMER (MODERATOR) SERVICE?

Hello, anyone have a url link, email address or phone number to file complaint on customer service (moderators as well) reps?

2 GB data

Resolved! Updating credit card information for a linked account

Hello,I use autopay for my account as well as my mother's account. They are both charged to my credit card. The expiry date recently changed on the credit card, and while I updated the information in my account, my mother's plan was not updated and s...

Re: Beginner’s Guide to the Community

need my account number

Trouble transferring phone number!

Resolved! What happens when monthly plan amount hits $0?

Hi There, I grabbed the $10 plan a few years ago as it was a good plan for my brother to use as an emergency cell phone. I thought it would be a nice Christmas gift every year to pay for the phone service for the year. Over time, with the giveaways, ...

Delayed Messages

I get delayed messages 2 or 3 days after it has been sent to me by text sometimes. Anyone have any idea if it’s my public mobile connection? Ex. A friend will text me on a Sunday, and I receive it on a Tuesday.

im getting spam in my mail how do i block it?

this is the community forum private message mail that is getting spamit started in the last 2 months or so.not a lot but its still annoying. eg.>Blink and it is gone. The best cool reward package offers for December, 2020. Today you will be lucky. Us...

Reward pack offers

Resolved! Reward pack offers

I got this message from BlackPanthersIt says:Blink and it is gone. Best cool reward pack offers for December,2020. Today you will be lucky. Do not delay, do this ASAP Did it come from Public Mobile? Is it legit?I did not click on the. message just i...

Resolved! How do I take over a plan that my friend started??

What do i specificay need to know? Is it locked to him email? Can I change the info, password, number?

My stylo4 has error Mobile Data connection not allowed

Resolved! HELP! Victim of a sim card swap. What next?

Hi everyone, Someone managed to swap my sim card with theirs and was able to access my PayPal account and make multiple fraudulent purchases. I have gone into Lost/Stolen Phone > Suspended Service. What should I do next to retrieve access to my phone...

Resolved! Help! I'm being charged multiple times per month, but it does not show up on my transaction history.

I've noticed 3-4 transactions for various amounts, usually between $30-50 for each month. I would like to find out why this doesn't show up on my transaction history and whether I need to change my plan? I would like to speak to someone directly abou...

Message de casino????

Resolved! Oneplus 8t

I'm looking at upgrading to the Oneplus 8t but I can't seem to find any info to determine if it is an accepted device. Does anyone know? Thanks

Resolved! old $10 plan, no data but with promo data

i have the old $10 plan that has no data.as part of the plan. yet i have been given, by pm, a 1GB promo, plus now the holiday 2GB one time add on. can i use this data with my plan and if not can i give the data to another member? thanks.

Promotion

Resolved! Questions about Public mobile rules

Hi Friends,Please help me to learn more about Public mobile rules.What we are allowed to do and what we are not allowed to do...Thank you for your cooperation.

Rewards - please use my reward code

Posting of referral code isn't allowed

Resolved! Calling minutes

How do l check to see how many minutes I’m using a month. Thanks

Texts in wrong order

Anyone else find that their texts show up in the wrong order if they are sent within the same minute? Ex: both a text and a reply sent at 1:14 pm. The reply would show up above the original text. I'm on a Samsung S9. This has been happening for a few...

May I use my phone in China?

Resolved! May I use my phone in China?

I want to know how to keep my phone works when I travel in China.I heard other phone company can. Thanks.