[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone number Transfer
How can I transfer my phone number to a different carrier?I tried to do it through the sim Bot which said that I should get SMS verification but I don't get any
Payment Method
duplicate thread
Resolved! Plan ran out and I don't have an account
I got my phone set up at Wal-Mart with Public Mobile and I forgot to make an account online. Now my month is up and I can't get the 6 digit code to make an online account and renew my plan. Help?
Resolved! I forgot my password and the security question answer. How can i get it back?
I forgot my password and i tried to reset it, but I can't because I also forgot the security question answer (I don't even recall setting up one). How can I reset the password?
Can't see my plan related details on my account
Anybody else experiencing this issue? I am not being able to see my plan details. Every time I click on the 'Plan details ' I see an error as below. "Oh no!It looks like something went wrong, but don’t panic Log out and then log back in again to cont...
Resolved! Cell Service when Travelling to US
With the shift from 3G service in the US starting on July 1st will PM customers be supported when roaming there? I am travelling to the US in July and am wondering whether its worth it to add a US add-on to my plan.
Faulty Autopay equalled reactivation
So I had to jump through the hoops to re-activate my account after Autopay did not accept my credit card. I removed and added the same card! Now my data is STILL not working even though the payment has been accepted. So frustrating, how long do I ...
Payment Method
I try to pay my amount du but the payment process won't go through. I checked with my bank and everything was fine. So I went and check out on the community if there was a similar issue that has been resolved and read that Public Mobile does block cr...
Resolved! I need invoices from last year, who should I contact to get them?
my account was deactiavated, so can't login to see the invoices. Can somebody help me on this
Resolved! Did not receive data on my plan
I've been using Public Mobile for years, and I got a 95% data usage.I look into my account, and I've only used about 500mb looking at my history, and I have a 5GB plan.It looks like it has been using my 2GB Christmas bonus.I tried to look at my plan ...
unable to receive and place calls on two phone lines
Two of the mobile phones stopped receiving and placing calls, can you please chekc the status4**********2 and 4**********4When I call out or in it does not connect and just drops the line ShawnC13: Removed phone numbers
Resolved! Samsung A22 5G compatibility
Ordered a Samsung A22 4G because I saw that it is compatible, but was delivered a Samsung A22 5G. Will this work on the network, or do I have to return it? Thanks in advance!
Resolved! Frustrated getting close to leaving this company due to poor customer service.
My bank issued me a new credit card and I want to update my autopay. I forgot my security and password questions. Over the last three days I have been trying to get back into my account by contacting the customer care reps. Each day a different rep ...
Resolved! Bought 1gb add on, not working
Can I get some help from a moderator please? Thanks! Not sure how to highlight a moderator so if anyone else can I would be very grateful
Resolved! About chang my plan
Hi there, if I want to switch my plan, do I need to wait till next month to start new plan or I can change it immediately? Thanks
Resolved! Forgot security question answer and locked my account
Hello, I have tried to log in to my account as my account was unlocked but I couldn't remember my security question answer so it is blocked again. Can I get my answer of the security question or can I reset my security question? Thank you
MMS Not Working
Hey, so for the past three weeks my MMS has not been working(incoming MMS is received but out going MMS is not getting delivered)and I have the correct APN settings and everything. Any help will be greatly appreciated
Resolved! Traveling to the USA
Hi, I will be traveling to the USA and was wondering if my plan will automatically transfer over, or do I have to give early notice to you guys?
Resolved! Change of plan.
Hello. I just changed my plan to $25.00 for 30 days. How long will it take before it kicks in? Thanks.
Resolved! Payment
Hi, Payment due on 07/01. Tried to make a payment today (06/29). Says you have enough funds ($3). Not able to add money. I do recharging from my laptop. Planning a trip, away from home & not carrying laptop. How to recharge, please? Thanks.
Publicmobile website
Will there be a functioning website soon that will allow me to manage my account? Note I wrote "functioning". The current website is an exercise in complete frustration. Worst website ever. Very poorly laid out and slow like molasses running uphill. ...
Resolved! Unable to change the plan
I need to change my phone plan but it doesn't allow me to do so.On the overview page, it doesn't show my current plan and if I click the change plan, it doesn't show any options.If I click to try out more options,HTTP Error 403.14 - Forbidden The Web...
Resolved! change cc info for autopay
entered a new card for autopay how do I know it is in the system, I enrolled in auto pay again as my service was suspended and was informed next payment due was June 25/2022 which is why my account was suspended. This sounds like an on going cycle. A...
Resolved! Public Mobile & 4G
Hello, I'm new (not yet a customer), but I received an ad for Public Mobile and it linked me to the attached image. Is Public Mobile going to offer 4G again?
Resolved! US Roaming
We are going to the US and I purchased the add on, US roaming talk & text plus 250 data. My question is, can’t I just use my data that’s already on my plan?
Resolved! Print out showing Cell Number, Name and Address on a single page
Hi all Has anyone got an idea on how to get Cell number, Name and address on a single page for printing?legal requirement ;-( th
