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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Spam call from many users

Hi, I signed up for my Public Mobile plan around 1 month ago. Recently, I have been receiving a lot of spam call from unknown users. I have never given out my phone number for anyone. Does it have to do with my mobile plan or is it anything else? Wha...

Resolved! Change plan is not working

I'm trying to change my plan but the links on the page are not working. There's nothing on the New Plan section and when you click the Try out More Options link, it shows an error page.The Change Plan Now and Change on Next Bill Date options are disa...

Resolved! Can I switch my plan with Public Mobile at any time?

I have been with PM for over a year with the $50 /month plan with 8.5GB Data. PM is now advertising the same plan for $50/month with 10.5 GB of Data. Can I log into my account and update my plan to increase the data, without any disruption to my exis...

Resolved! SIM card has not received

Hello, I made my SIM card order xxxxxx on Sep.4 but has not received it now. Whom can I contact? Thank you.Wendy

Données data

Resolved! Unable to port number

Hello. I am a Store Manager at Koodo Mobile in the Avalon Mall. I was advised by the chat team to create a ticket on the forum to help a customer port their number from Koodo Prepaid to their new Public Mobile account. Customers Koodo # is 709-xxx-xx...

Re: All my outgoing calls show "Private number" on recipients' phones.

Well, I have the problem of every person that I call sees "Private Caller" on their phone instead of my number. It used to work but for some reason, it's stopped displaying my number on the called person's phone. I have tried removing and re-installi...

My simcard not yet arrived

Resolved! My simcard not yet arrived

Hello everyone I am new to this communityI ordered my simcard on the 7th of September but still not arrived. Whom should I contact thanksdeena

NO Services

Resolved! NO Services

Hi there! I have bought a new SIM card for my daughter and did the self activation the way we have done before. But this the first time it's giving me hard time from September 9th to till now shows " NO Services" . Is there anyone can help me to res...

SIMCard not posted yet

Resolved! SIMCard not posted yet

I have bought a SIMCard online on September 5 and nothing was delivered yet. Today is September 14. I will leave my address tomorrow. I do not know what should I do?

Resolved! Re: Switching plans

I currently pay $35 for 3G data with promotion 2G dataif I switch to $40 for 4.5G, Can I keep promotion 2G or I have re-signed up to new account to get that deal ?

Re: Community Terms of Service & New Community Guidelines

it’s hardly to pay my bills I tried many different ways still I cannot go through?

Resolved! Remove my account and autopay.

Shoutout to mod team

As this glitch with the us roaming add-on will be an ongoing issue, the mod team is getting quick with my adjustments at the end of the 10 day limit period. For this month I want to give a shoutout to csa Brenda for resolving my issues. thank you do...

Voucher worked but account still deactivated

Just topped up ! Have over the amount in my account ! Still no service how do I get it activated ? Please help ! Thanks

Resolved! Umidigi A9 Not on cell phone list

Hello - I just bought a Umidigi A9 on Amazon and I see that it is not on the list of cell phones that are compatible with the Public Mobile network. Is this because it is a new phone and not yet listed on the PM network. Will I still be able to acc...

Resolved! Referral code for 10 dollar credit

Hi, Dear, I have used my friend's referral code when I signed up with Public Mobile and it says it will be used in the next bill. However, when I open my account today, I do not see the credit in my account. What happened and how to fix or need wait...

Resolved! Constant SMS (Text) Issues In Last 2 Weeks

Hi there, It seems for about the last 2 weeks I am having text issues. I am experiencing: 1) 2FA (2 factor authentication) from multiple services are taking an extremely long time to be received. 2) Sending and receiving text are delayed, or fail. ...

Not receiving sms confirmation codes

Resolved! Not receiving sms confirmation codes

Hi there! i recently switched over to public mobile and it’s all been great except for this one thing. When I try to log into an account and it tries to send me a verification code through my phone number, it never shows up. I’ve tried the SIM card i...

Resolved! Cancel auto-pay

Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires...

Resolved! Promo Code

Hi evryone,i activated my new PM sim yesterday.After opening the account i tried to use the promo code for getting 2GB bonus.My plan is 35$/month.In email i got that i am eligible for this offer.But the promo code is not working.Can you help me?

hi

trying to security question to verited my email help

Resolved! porting

I installed my new sim card before having my number ported and existing service cancelled. I have reinstalled the old sim card and now still have previous service. How can I rectify this situation .

Resolved! How to add a second public mobile phone number to My Account

I have two public mobile phone numbers, how can I have them both under my one account.

Re: speaking with a PM agent

With PM everything is online and if you want to speak with a costumer representative, you have the option of Simon who can answer any needs you might need to know. However if he isn't able to help you with what you need then Simon will direct you wit...

Porting number

In order to port out your number you must have time on ur active Sim card. Even if your Sim card is still active but your balance is at 0 and your phone is currently not able to receive SMS messages then you cannot port out your number to another car...

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