Auto renew

[DellyAnderson_8]

Why won’t my plan auto renew ?

[flyingcurler]

Same thing happened to me today. Thank you for the suggestion that worked!

[BKNS27]

@DellyAnderson_8 

Login to account and double check on the bottom left under AutoPay section, it should say "You are currently registered for dynamic AutoPay".

If not, you will need to turn on AutoPay in Make a Payment section.

[Yummy]

Are you sure autopay did not work? Do you have any service?

In rare occasions autopay can fail. Then you have to manually pay and service should reactivate automatically (in most cases).

[CountyDownIeUk]

Is July 10 your renewal date in your My Account?

[hairbag1]

On rare occasions, Autopay has been know to fail. Make sure your on-file credit card is up to date.

Many seasoned PM users will manually pay for their renewal, several days before renewal is due. That seems to make renewal process happy and still get Autopay Reward or Points Back.

[softech]

@DellyAnderson_8   Autopay fails sometimes.  It could be an issue with the credit card, but more likely a problem on the PM Side.

You have no service now?

Make a manual payment via My Account in the Payment page.  But use the option "Other (Enter the desired payment amount)" option and manually enter the plan amoun.t  Do not use Amount due as it usually give trouble

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once paid, click the button "reactivate current plan" if it is there

Then logoff and reboot your phone