Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account locked

My self serve account is locked I donot know how to unlock it.

Resolved! Accidentally purchased 2 add ons, how do i reverse the second?

HI,i went to purchase an add on for US roaming and it required me to put money on to my account first. Once i entered the amount it didn't look like it went though and prompted me to purchase it again, so now i put $40 on my account rather than $20. ...

Payment Voucher Issues

I have a payment voucher but when I enter the pin, the recording says the pin is incorrect

Resolved! 3g no internet, no 4g connection

Hi, I bought a new cell phone but the mobile data don't work. The new phone : Umidigi F2 (data not working (no internet connection), in my house connection low 3g) : https://www.aliexpress.com/item/4000287960788.html?spm=a2g0s.12269583.0.0.12e47301j...

payment

in valid pin

ive bought 2 phone vouchers now and they both say invalid oin when im adding mins y

Resolved! A "little" odd!

So I'm not sure if PM is in the middle of some changes, but I just logged into my Account and was surprised to see that the overview page shows that I'm on the old discontinued $10 plan, which I have not been on for almost 2 years now, although curio...

Scam Canada revenue calls and other scam calls

Long time pm customer.. know the PM area codes/ numbers etc.. more and more fake revenue Canada and threatening calls are utilizing Pm numbers.. figure it out and stop the rediculous calls.........

phone number

Resolved! phone number

My publice calling card has not been paid for 9 months, but I still want to use this phone number. What should I do?

Change address

Resolved! Change address

How can I change the address for my sim card delivery?I made a mistake when putting the address for my delivery address is there a way I can change it?

Video stopping

Anyone know why when video is click on to watch it started and just stop suddenly.

Resolved! My Number

Recently, I activated my number however every time I try to register with various service providers, they say the phone number is already registered! what to do !

How long does it take to recieve a photo through data?

It me takes a minute plus to recieve 1 photo. It takes me 5 minutes for someone to recieve 1 photo from me. Is there a way to receive and send photos faster?

Resolved! .

Can Current Public Mobile customers activate a new plan

Hi there, Was wondering if I can activate a new plan with the Boxing Week Savings plan?I have been with Public Mobile for the past 2 - 3 years? I couldn't really get a straight answer from the moderator ... So had to come here. https://publicmobile...

Resolved! Black Friday Sale, $5 off $35 plans. Promo still not applying

I am hoping someone can help me out. I registered my email during the black Friday sale and then activated my account by porting over my phone number from Rogers at the beginning of December. I have now received my January bill and there is still n...

Resolved! US Roaming not activating

I’ve added twice now the US Roaming add on. I first added the talk and text for $15 but when I arrived in the US my phone would work ( I’ve done this in the past with no issues and have all my settings correct). So I added another plan with talk/ txt...

Resolved! Didn't Receive Rewards after giving referrals

hi everyone, I've been with public for about 6 months now and I've been receiving my $2 auto-pay rewards regularly. About a week ago I convinced my family members to switch and I set up the accounts myself using my code, all worked without any hiccu...

Resolved! Payment

I am anabel to pay my billThanks

Resolved! Holidays Promo Add-On’s

How long will the free add ons for 500 talk minutes and 2GB be available for?

Resolved! what are PM promos actually tied to?

is it:1) registering/activating a new SIM/account?2) selecting/activating a month of service/plan? the reason I'm asking is that in other areas of the forum it sounds like existing PM users are able to take advantage of new promos, and I'd like to un...

Resolved! my login is disabled

I can't login as my login has been disabled. I need to get my account number. Anyone know how to get this fixed?

Browser crashed after selecting number activation step, now saying brand new SIM invalid

Obviously my brand new SIM isn't invalid. I'm not buying yet another one (this is the 3rd after one successful and one that was also purchased new from London Drugs and never worked and I got no help from Public other than told to eat the cost and bu...

I need HELP

Unlocking an iPhone 7 Rogers

I’ve had a broken iPhone 7 for a while that I got from a friend sometime this past summer. I recently decided to get it fixed and afterwards use it. However I realized that the phone is locked to Rogers. After going to their support I was told I need...

Resolved! Invoice

How can I have all 12 months invoice

Resolved! Boxing Week Promotion

I submitted my e-mail for the boxing week promotion after i had already activated my service on Dec 26th.Will the promotion automatically show up in my account?