[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Out of minutes.
Hello.Why do I get this message after the renewal date and have to add more minutes? Thanks.
I need your help for new plan
I paid $50 for June and now the plan is overmy account has been suspended because I haven't paid for the next plan(July) yetBut I want to use the $35 plan for July instead of the $50 plan I used in JuneSo I tried to change the plan and pay on the sit...
Resolved! Canada/US plan doesn’t work
I changed my plan to have the unlimited Canada/US plan and now I’m in New York City and nothing works. I got no data, no phone or text but have been paying for this plan the last 2 months. I’m not impressed.Am I supposed to do something to activate i...
Resolved! Locked account
I have been trying to log into my account to no avail. no one has contacted me for a long time. The account says locked out Everytime I try to enter the password I had saved specifically for Public Mobile And now they are charging almost double of w...
Resolved! Transferring a PM number to Koodo
I would like to keep my existing public mobile number and transfer it over to my new Koodo account. However, my phone and PM sim card were lost so although my PM account is still active, I am not currently able to receive an SMS text to port the numb...
Resolved! Did not receive my rewards
I had my phone stolen then suspended my account until I received a new phone and sim. When I reactivated the account and changed the sim I was billed in full without the rewards I had been receiving for several years. What should I do?
overpayment
I changed my bank account for autopay and I am paying usually around $12 however I got charged for$16.
Resolved! Number transfer issue
I followed the instructions to insert my new Public Mobile sim card and the existing number seems working. However, I'm only able to make outbound calls with the Public Mobile SIM but cannot receive any incoming calls.
Resolved! Referral
Hi there, My friend, Ref. No. xxxxxxxxxx, who referred me to Public Mobile on May 16 has not received her credit points, I have not got my $10 credit up to now. Please check and let me know when can we get our credits
You told me my number was changed
Yesterday I was told my number was changed to a specific new number and now when people text me it says it’s a land line ?!?? Like seems like this company has crazy amount of people complaining about the service here?! I spent hours yesterday trying ...
Resolved! ported away. NOw can't sign in account to disable billling
it seems access to my account, which is paid up til July 7 has been disabled. How can i access my account on line to disable bililng???
Resolved! Need help
Need help reactivating my account
Resolved! $25 plan
Is the $25 plan 500mb of data plus and additional 500mb of data if you use auto pay?
communication with CS is not going thru
hello, I am attaching this receipt I kept getting for 2 days now... can you please give me a clear answer
Resolved! Double charge
I charged twice for my monthly top up, how do I get my money back
Resolved! Locked out
I'm unable to log into my self serve or reset my password, it keeps saying I'm locked out and need to contact help. Unsure of what to do because I can't make a payment if I don't log in. Thanks!
Resolved! How do I find out my PIN?
Please help me find my PIN...
Resolved! add ons
I logged in and wanted to purchase two extra GB of data at $15 each. I made the $30 payment, it went through, I added-on 2 GB of data, but only one is showing on my account....even though I paid for 2. How do I get this fixed?
Resolved! Make payment
Hello I can't make payment because I can't login In my account
Resolved! not used account
I am not using my plan for almost 3 months and I will be away for next 2 what option do I have to keep my number
Data no working (iPhone)
My data has stopped working about a month ago. My payment is up to date and my plan includes 1.5 G of data, but shows no usage. I can't do anything internet-based out of WiFi range. The network seems to be the right one. I thought the problem was my ...
Resolved! Refer a friend link is not working on mobile website
When I go to my profile and click on refer a friend then another page (irrelevant) loads and it doesn’t show any option to refer a friend
Resolved! can't remember my password or questions
I CAN'T REMEMBER MY PASSWORD OR QUESTION
Resolved! Account transfer?
I recieved a call about my number transfer from a number listed with a fraud scam number. They left a completely different number to call back and said it's about my number transfer. Calling the number back does not help it just says nothing about th...
Retrieve money from my account
I was trying to pay a bill and it just added money to my account and would not allow me to use my balance to pay bill. I had to make another payment now I want to retrieve my balance.
Resolved! Account
Overcharged
Resolved! Data connection
No data connection
No internet connection
I bought the US roaming add on with 250mb data but it's saying no internet connection. What's up???
Resolved! How can I get help from a real person?
Chatbot is useless
