Community

Resolved! I added money to my account to change it and it won't update

Resolved! Locked out

I had everything ready , I changed my password, than i tried to log in and I was locked out. Please help.

Resolved! How to make a payment

My automatic payment didn't go through, I have to make a manual payment. How? 

Resolved! Porting my phone number

Hi all, on the 26th of February I got a Public Mobile SIM card and did the transfer online from Shaw mobility to Public. I thought everything was good but apparently my phone number didn't get ported properly. Shaw can't help and I was told to do thi...

Resolved! Reset security question and password

Hi  I need my account password and security question reset so I can change my credit card number.  Thank You, 

Resolved! How can I make an international call?

The webiste says "Correct dialing pattern (exit code + country code + area code + phone number) is used" What is the exit code? For example, if I want to call China, the country code is 86. Should I add any "exit code"?  Thank you.

Resolved! change phone number

I am getting too many scam calls. How can I change my phone number without changing my Public Mobile account?

Resolved! Trying to port a number for a week now. No service.

I'm trying to port a landline Telus number to PM my mom.  Started this process February 23rd. There is still no service.  The card doesn't work in my cell phone either. I've submitted a ticket but no response or acknowledgement yet.  I've now paid fo...

Resolved! Help to ring and text to UK

I am unable to text and ring to numbers back home in the U.K.  My pack covers INTL texts so U.K should be included, right? I also tried an 0800 customer line back home and I had a message saying Telus has blocked the number for security and to ring *...

Resolved! Revert back to old phone number

Hello I am in urgent need of help. I changed my PM phone number yesterday to another PM number. However, I need to urgently revert back to my old phone number as all my google accounts, bank information is tagged to my old phone number  Please help @...

Resolved! Call to US

I have to make one call to Florida.  Do I have to purchase addons for 10 days?

Resolved! Fee calls to Ukraine? There is WAR there!!!!!

Hello!Why doesn't  Public Mobile have free calls to Ukraine?!?!?!?!? Big three announced free calls... And PM is part of Telus, right? Please, enable free calls - we have moms thereQ!

Resolved! network coverage

Hello. How to check network coverage of public mobile?   

Resolved! Can’t login to update payment

HI can’t login to my account for some reason?And when I try forgot password it fails...im trying to login to update my credit card.please help!

Resolved! Number Swap

Hi, I planned on swaping my public mobile to koodo and vice versa. reason is to save money.. my koodo number (which is the phone number my wife is using) is not being used since my wife is currently on maternity leave and we have wifi at our house. I...

Resolved! Re: Can't create an account

Thanks  was trying to create an account before sim card gets here.......Regards.......Back  to PM......Irishman4

Resolved! unlocking samsung a520w phone

how do i unlock phonei'm drowning in a sea of frustration and ignorant tearsthanks in advance

Resolved! Mobile Network Connection

I can call and send a txt so as receive a call, txt with my new phone.But not able to connect the most important mobile network. My phone is Sharp Aquos sense 4 lite which I bought it in Japan.   I wonder if my phone is compatible with the Public Mob...

Resolved! Am I being charged for my add-on every month? How do I remove an add-on?

Hi all, Months ago I was in a sticky situation. I needed wifi to get help but I was almosr out of data. I added a 200mb data add on for $5 to my public mobile account. I added $5 to my wallet and the addon was successful. I assumed it was a one-time ...

Resolved! Account login disabled

Hello, I recently tried to login to public mobile and got an error message saying my account has been disabled. How do I go about fixing this? The exact message is: "Sorry ,your login has been disabled. Please visit the online Community at publicmobi...

Resolved! Promotions

I took advantage of a 2GB promotion last month by subscribing to a $35 plan. This 2GB, rightfully, isn't linked to my plan cycle i.e., won't expire when the plan runs it's course of a month; as opposed to the main 2.5GB that comes with the $35 plan. ...

Resolved! phone activation

I activated my phone today, I received a message saying that the ESN/MEID was incorrect and someone would contact me, I haven't heard from anyone yet. I can phone out but incoming calls go to voicemail. How do I fix this?

Resolved! Credit card expired

My account has been suspended due to an expired credit card. I have updated my credit card but now what do I have to do to renew my account, I can't figure out how to make a payment.