Log in attempts

[jay18]

Tried numerous times to login and failed, now it says to many attempts and cannot access account

[jay18]

Ok thank you

[jay18]

Community account

[jay18]

What are the links?

[jay18]

Ok thank you

[jay18]

Yes account is active and did enter correct info

[esjliv]

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@jay18 wrote:

Tried numerous times to login and failed, now it says to many attempts and cannot access account

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@jay18 - has your account been in active status within 90 days?

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.

Otherwise, see other posts.

[computergeek541]

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@jay18 wrote:

Tried numerous times to login and failed, now it says to many attempts and cannot access account

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Is this for your Community account (and you  created a new Community account to ask abou this) or is this for your Self Serve account?

[Meow]

Now you have to wait certain time to try again. Use different browser.

You can contact agent to unlock your access through links provided.

[softech]

@jay18 you might need to wait 3 hours and try again with a Reset Password.  

or you can open ticket with PM Support 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[MrSpock · Accepted solution]

@jay18 

hi when you are locked out for to many attempts you have to wait 3 hours for a reset if it doesn't work then, you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:   https://bit.ly/2GGCJzH