Community

Resolved! Anyone on the PM $60 Plan with US Roaming?

I’m currently on the $60 Plan that includes US Roaming. It’s basically the same thing as PM’s current 50 plan if you just add US Roaming with 2Gb Data. What are your thoughts being on this plan (basically paying $10 more every month) while knowing Ca...

Resolved! Queations on 100M Canada wide talk, unlimited incoming calls. Intl talk time & data add-on packs

Hi everyone, Request assistance on talk time on basic plan of $15 (100 min Canada-wide talk, UL intl text & picture messaging, UL incoming calls, 250MB data with auto pay, VM and call display) - Does 100 min Canada-wide talk includes calls made and r...

Resolved! Call fowarding

My call are forwarded but SMS don't show up

Resolved! payment issue

hey, I changed my card a few weeks ago. the next month when I tried to renew my service, it says that this card number does not exist. Can someone give me the number to customer service (payment section possibly)?

Resolved! Auto Payment: change plan

Hello, yesterday I did a manual payment, that I am able to change my plan. (From the 25$ to the 15$ deal). Yesterday it was not possible t click the button to change the plan. Maybe because the system did not know that I did the payment already. I tr...

Resolved! I just recently signed up for my account account how do I start saving money???

Resolved! Issues sending texts

Lately I've noticed I will send a few texts and then when trying to send another it has trouble sending the text and is searching for service.  The reason I'm confused is I'm sitting in the same spot texting the same person. Has this happened to anyo...

Resolved! Does anyone have service issues when calling 1-800 #'s?

Most of the time whenever I call 1-800 outgoing call the other end has trouble hearing me. 3 additional PM users in the family have the same issue. Wondering if anyone else has experienced this? Never had such problem with Koodo or even Freedom was a...

Resolved! Switching plans

Hi,  I am currently on a $81/90 days plan (grandfathered). I have the following perks attached to my plan: 1. $9/90days loyalty discount 2. $6/90days autopay rewards 3. 5GB+1GB bonus data given at different times throughout my subscription with publi...

Resolved! Activated new number - did not get Flash Sale 1 month free

Hi moderators, I activated my new Public Mobile sim and new number the night of Aug 28th for the $30 promo plan.  I also entered in my email address to get the offer for the free 1 month (https://www.publicmobile.ca/en/on/fs2020).  I have not receive...

Resolved! How many GB do I have left?

My Data & Add-OnsIf a feature is not listed below, it may have been fully consumed and no longer available for use.I'm new to using data.  Recently I felt like I was using a lot, so I checked my usage and here's the result.  It looks like I still hav...

Resolved! Re: Live chat

Hi,I ordered a new SIM on July 30th and still have not received until now. Order number is xxxxxxxxx.Name:xAddress: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Please check and let me know.Thanks,   edited buy computergeek541: customer information remove...

Resolved! Two people with same phone number

I activated my SIM card yesterday. Someone else has the exact same phone number and is getting most of my texts! I need urgent help please as I can’t use the service I’m paying for 

Resolved! Trying to contact a moderator

I'm trying to port my Koodo number and have chatted with SIMon to reach a moderator who can help me. I filled out all of the information to submit my ticket, but cannot press submit (it's grayed out). How do I know if my ticket was submitted? Is ther...

Resolved! Missed the flash sale for free month

I joined public mobile this past month , but I wish I waited for the flash sale for the free month. Is there anything Public Mobile can do to still credit my account for a month ? I'm on the $15/month plan with auto-pay.