Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a sim card and I am paying its subscription fees every month. However, the sim card does not work since I came back from my last trip (it was abroad). My subscription payment is done automatically every month. I paid for this month already, bu...
Hi, I bought a SIM card 3 weeks ago, but I have not received it yet What should I do?
I have a tablet that has sim card slot. I don't need a full plan for it, I just want to add some data on it while in Canada and do the US roaming add-on when I visit the US. Can I buy a sim card and only add add-ons? Or do I have to sign up for a pla...
Hello: I have been trying for the past 2 days to change my password. I have forgotten my password and using the forgot password option there is a problem. At the email verification page where you must enter your email address twice the result is a m...
What's the point of auto pay if my service is interrupted every month. I'm considering cancelling my 3 lines.
New phone is constantly crashing with battery levels going from over 80% to 5 or 10%. Unexplicable shut downs suddenly. Tried to fix, tried to get help, totally frustrated. I have tried to get help from simon but get sent on this same loop over and o...
Is there any promotions for current customer or there are all for new customers?How about customers who were customer before and left public mobile before , are they considered new customer and they get promotion ?
How do I get in contact with a real person or get my money back? It's been 3 weeks now. And to make things worse sumbitting support tickets isn't possible since I need a public phone number
I just joined Public Mobile today and also shared a referral code for someone else who wished to join. I did not, however, register for "My Rewards". Does this mean that I will not get the reward points for referring a new user? Likewise, will othe...
Hi there,Is anybody currently using Public Mobile with an IPhone 5c and the version of the operating system iOS 10.3.3?We just switched a phone like that from Virgin Mobile on Thursday and everything worked fine on Friday and since then we don't get...
So I registered for autopay when I first signed up, but didn't see the $2 reward anywhere. I thought it would appear in the next billing period, but still nothing. So now I removed autopay, then re-registered, still nothing shows up What is going on?...
Hi,I am neither receiving any calls nor receiving any sms.I have been told every time people try calling me they get this phone number is not available. this is very annoying
Hi there and thank you! I dropped my old LG phone in the loo and got a new Samsung. I can't figure out why emails are not sending from phone to computer. Thanks for your help!!
Hello! Is there a way to redeem your points for a billing credit with PM? I checked online and it seems like u have to wait to earn 15 pts for a $15 credit? Just wanted to make sure this was the only credit plan available w the points system (hopeful...
Hi, I just joined public mobile’s monthly plan with 500MB data and extra 500MB with autopay, with my existing phone# ported over from Freedom mobile. I am currently not able to Whatsapp (use internet) with my data. In my phone setting, its showing mo...
I lost my sim card how i get new sim card
Hi. It seems we have issues with Public mobile in our area. There are times that the other party cannot hear me during calls. Same thing is happening with my daughter leaving with is.
Dear Public Mobile representative, I have noticed that the following purchases were posted in my bank account, and they were not authorized by me. Is it possible that these purchases were charged incorrectly to my bank account? What process should ...
Hi I,m sekyoung wonAns my account is locked, so I can!t charge my money. Tomorrow is last day to charge my fee.And this happen is second time for me. Why my accouht is always locked? Can you give me a help? Thank you
My phone number may have not been ported over correctly. Please help.
Hi, the only roaming to the US is for 10 days at a time.When I used it earlier this year, it worked fine. I wanted to extend it for another 10 days, but it never worked again after that. Will PM make it easier to use US roaming, let's say you can buy...
Hi I purchased the wrong addon, can I return it? Thank you!
Hello, I want to download all my SMS history, not only the date and time, but also the content of the SMS. Is that possible? Thanks, Jeff
I currently have some add on features received as a bonus. I will be travelling to the US for a weeks time. With my current existing plan with no further add ons / activation of a roaming pack, could I use my available add ons while I am in the US?
Activation process won't complete after filling all fields, I think the sistema is rejecting my phone number
I brought a voucher and put it into my phone. But it says my plan is expired and when I try to buy a new plan it dosent let me do that either. What should I do?
There was a period from 8:45 this morning until 9:25, where texts did not go through. I had 3 texts all come through at the same time approx. 9:25 which were sent between 8:45, 9:01, and 9:06. They all came through with their correct time stamp, but ...
Hello I purchased a certified phone from you for and it doesn't work, where am I suppose to get this issue dealt with??
Trying to install SIM in new phone (iPhone 11). Worked fine in iPhone 5S. Replacing temporary SIM from T-Mobile in US. Unable to do so - getting message " SIM card from a carrier not supported under the activation policy currently assigned". Unable t...
