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Can not update credit card for auto pay

wongbett
Great Neighbour / Super Voisin

My credit card expired.   I have tried various credit cards, deleted my old card and STILL can not register my new card.  What can I do?? 

3 REPLIES 3

Yummy
Mayor / Maire

If you tried too many cards or made too many attempts to update CC most likely you triggered CC fraud lock. Contact agent to help you out.

hTideGnow
Mayor / Maire

HI @wongbett   

 

I think too many failed attempts for adding the credit card.  You need to open ticket with PM Support and have them to check it for you.  They can unlock if it there is any kind of fraud lock

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

MrSpock
Town Hero / Héro de la Ville

@wongbett hi there seems to be an issue the last day or so you’re not the only person unfortunately , you can always contact customer service agent to help you manually input your new card 

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH