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update credit card

Mom3
Good Citizen / Bon Citoyen

Does not allow me to update my credit card info

18 REPLIES 18

roses
Good Citizen / Bon Citoyen

Refuses to remove the card.  Tried 3 other credit cards, all say "Declined", which is crap.

roses
Good Citizen / Bon Citoyen

Since I'm on a Chriomebook, gee another browser isn't possible.  How about designing a site that is easy to use?

roses
Good Citizen / Bon Citoyen

Gee, I'm sorry.  I have a life and don't have time to sit around waiting for you to do something.

 

And the FIRST attempt triggers fraud? 

Mom3
Good Citizen / Bon Citoyen

speedy, will see how great 😉

 


@Mom3 wrote:

Thank you, I have an agent online with me now. Huge thanks for your help 🙂


HI @Mom3 

 

online chat?  great and speedy service this time

 

Mom3
Good Citizen / Bon Citoyen

Thank you, I have an agent online with me now. Huge thanks for your help 🙂


@Mom3 wrote:

this is sooooo frustrating and payment is to come out tomorrow


HI @Mom3   open the ticket now and ask them to update the information for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

If you don't get any reply today, you might want to think about getting a voucher to top up through voucher instead.  But buy the voucher from Shoppers Drug mart or 7/11 or Shell as those voucher can be used immediately.   (others might need to wait a full day before you can use)

Mom3
Good Citizen / Bon Citoyen

this is sooooo frustrating and payment is to come out tomorrow


@roses wrote:

Having the EXACT same issue.  All I need is to update my Expiry Date and CVV.

 

The simplest things are almost impossible with this company.


HI @roses   I agree, I still do not understand why there is no update option for expiry date or CCV

roses
Good Citizen / Bon Citoyen

Having the EXACT same issue.  All I need is to update my Expiry Date and CVV.

 

The simplest things are almost impossible with this company.

@Mom3   could be multiple failed attempts and the Fraud lock kicked in

 

Please open ticket with PM Support and have them to check

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

 

Mom3
Good Citizen / Bon Citoyen

I appreciate everyone's help BUT did not work.  I have

  • cleared cache
  • tried different browser
  • cancelled card, tried to add new card
  • called my credit card company and is not them refusing as Public mobile keeps telling me
  • incognito did not work

I am so frustrated!!

 

Mom3
Good Citizen / Bon Citoyen

i will give that a try thank you

Mom3
Good Citizen / Bon Citoyen

thank you for your help

Mom3
Good Citizen / Bon Citoyen

will give that a try, thank you

RossN
Mayor / Maire

@Mom3 hello clear your cache use a different browser use ingognito mode reboot your device 

hTideGnow
Mayor / Maire

H i@Mom3   What was the error message?

Try using a different browser or use Incognito mode and try again

 

I suggest you to use Replace this credit card option.  It is much better than delete and re-add (delete and re-add likely give you error)

 

hTideGnow_0-1652301480707.png

 

 

MrSpock
Town Hero / Héro de la Ville

@Mom3 hi have you tried removing your card instead of updating? sometimes that works