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update credit card

Mom3
Good Citizen / Bon Citoyen

Does not allow me to update my credit card info

1 ACCEPTED SOLUTION

Accepted Solutions

@Mom3   could be multiple failed attempts and the Fraud lock kicked in

 

Please open ticket with PM Support and have them to check

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

 

View solution in original post

18 REPLIES 18

MrSpock
Model Citizen / Citoyen Modèle

@Mom3 hi have you tried removing your card instead of updating? sometimes that works 

hTideGnow
Mayor / Maire

H i@Mom3   What was the error message?

Try using a different browser or use Incognito mode and try again

 

I suggest you to use Replace this credit card option.  It is much better than delete and re-add (delete and re-add likely give you error)

 

hTideGnow_0-1652301480707.png

 

 

RossN
Mayor / Maire

@Mom3 hello clear your cache use a different browser use ingognito mode reboot your device 

Mom3
Good Citizen / Bon Citoyen

will give that a try, thank you

Mom3
Good Citizen / Bon Citoyen

thank you for your help

Mom3
Good Citizen / Bon Citoyen

i will give that a try thank you

Mom3
Good Citizen / Bon Citoyen

I appreciate everyone's help BUT did not work.  I have

  • cleared cache
  • tried different browser
  • cancelled card, tried to add new card
  • called my credit card company and is not them refusing as Public mobile keeps telling me
  • incognito did not work

I am so frustrated!!

 

@Mom3   could be multiple failed attempts and the Fraud lock kicked in

 

Please open ticket with PM Support and have them to check

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

 

roses
Good Citizen / Bon Citoyen

Having the EXACT same issue.  All I need is to update my Expiry Date and CVV.

 

The simplest things are almost impossible with this company.