this is sooooo frustrating and payment is to come out tomorrow
HI @Mom3 open the ticket now and ask them to update the information for you
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
If you don't get any reply today, you might want to think about getting a voucher to top up through voucher instead. But buy the voucher from Shoppers Drug mart or 7/11 or Shell as those voucher can be used immediately. (others might need to wait a full day before you can use)
@Mom3 could be multiple failed attempts and the Fraud lock kicked in
Please open ticket with PM Support and have them to check
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there