I need to update payment info

[LexWall]

i have an account, but I do not remember my email or login information

[hTideGnow · Accepted solution]

HI @LexWall   You tried Forgot Password there and that didn't help too?

then you will need to open ticket with PM CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN]

@LexWall Hi if forgot password doesn’t work contact a customer service agent 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[BKNS27]

@LexWall 

You should have got an email from PM welcoming you to PM so do a search in your possible emails.

[BKNS27]

@LexWall 

You will need the help from a CS_Agent to help you access your account.

They can be reach on this Community page by Creating a Ticket through SIMon Chatbot or private message them.