Need help ASAP

[Alexgilbert1]

I am calling out for some assistance I am locked out of my SIM card and I need a puk code for my phone!

[BKNS27]

@Alexgilbert1 

It sounds like your phone is locked by another carrier.

Did you just purchase the phone privately?

What is the make and model of your phone so we can help you find out who is the carrier that locked your phone.

[softech · Accepted solution]

@Alexgilbert1  which exact PUK you want?  SIM card PUK? or carrier lock PUK?

for SIM card PUK, PM support can help.  Please use this direct link to open SIM card PUK ticket:

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If it is other kind of PUK, please provide us the exact message

[RossN]

@Alexgilbert1 Hi if you can’t remember your pin for your phone you can contact customer service here For other PUK code you must contact previous provider for unlock code

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply