switching service from Bell MTS to Public Mobile

[Charleskoop]

Hello,

I am attempting to switch to Public Mobile.  I didn't realize that I had to wait for a text from Bell MTS before I switched SIM cards.  This resulted in some phone numbers not being able to call and others not being able to text my number.  I have placed the Bell MTS SIM card back in and texted them about leaving.  When can I place the Public Mobile SIM card back and and what can I do if I still have difficulty receiving calls and texts?

Thank you.

[BKNS27]

@Charleskoop 

As noted by others, you were required to leave your old Bell SIM in your phone and wait for the text within 90 minutes window.

If you replied to the text then reboot your phone by powering off your phone then wait 2 minutes then power back on.

[Yummy]

Be aware that both both accounts have to be active in order to port number from old to new provider.

You have to contact agent or call porting support number so they can resend porting request. Keep old SIM in your phone, reply Yes, wait for process to complete. While porting process is progress you will get temporary PM number you can use for outgoing calls/sms but all incoming calls/sms will still go to old number.

[softech]

@Charleskoop

 There is a live support group you can call and ask them to re-trigger the process.   I will message you the phone number, please check your Community inbox, envelope icon on top right

[darlicious]

@Charleskoop 

You need to call the telus porting department to reinitiate the port request and then reply YES to the PAT (porting authorization text) within 90 minutes of recieving it. Have your bell account # handy. 

Check your private messages for the #. Edit: Ninja'd.

[MrSpock · Accepted solution]

Hi you must leave the bill Sim in to get transfer request you have to reply yes I will send you telus porting department phone number they will re-initiate the transfer request