payment

[Lor1]

I need to make a payment on my account.  I cannot access my account because I do not know the password.  I have tried resetting the password but have not gotten an e-mail nor a text.

Is it possible for you to use the credit card on file to make the payment?

Lorelei

[darlicious]

@Lor1 

Are you registered for autopay? If so then it will pay for your plan. Otherwise you can purchase a pm voucher and load it via 611. Read this post...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Vouc...

[softech]

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@will13am wrote:

@Lor1 , by chance does your email address have an alias format (e.g., myemailaddresss+suffix@gmail.com)?  I have found that alias formatted email addresses with the plus sign is not receiving 2FA codes and so this issue could be related to password reset.  

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Oh no, the alias trick finally come back and haunt us

[will13am]

@Lor1 , by chance does your email address have an alias format (e.g., myemailaddresss+suffix@gmail.com)?  I have found that alias formatted email addresses with the plus sign is not receiving 2FA codes and so this issue could be related to password reset.  

[softech · Accepted solution]

@Lor1   you can make the payment with *611 if you know the 4 digits PIN

if you don't, then open ticket with PM Support and have them reset the password:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there