cancel
Showing results for 
Search instead for 
Did you mean: 

missing the data bonus

johntang2004
Great Neighbour / Super Voisin

Hi, I switched to the $15 dollar plan since 1 month ago. and I've always use autopay. But I don't see the monthly 250mb bonus data show up in my account. Can you check what happen. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@johntang2004   Do you see the 250 Mb of data on your plan now in My Data & Addons section?

 

E-MyAcc-$15Plan Add-ons.png

 

Please note that the bonus data for $15 plan comes with or without Autopay enabled

So, you only get 250 Mb on the $15 plan,  not 250 + 250 Mb even you have Autopay enabled

 

View solution in original post

3 REPLIES 3

softech
Mayor / Maire

@johntang2004   Do you see the 250 Mb of data on your plan now in My Data & Addons section?

 

E-MyAcc-$15Plan Add-ons.png

 

Please note that the bonus data for $15 plan comes with or without Autopay enabled

So, you only get 250 Mb on the $15 plan,  not 250 + 250 Mb even you have Autopay enabled

 

JL9
Mayor / Maire

You receive 250 in total. Not 250 on top of another 250, with the way they advertise it, i know other customers have been confused and in fact I believe you get it regardless of whether you are on autopay or not.

BKNS27
Mayor / Maire

@johntang2004 

If you don’t see the 250mb on your account then you may have used up the 250mb.

Just go into View My Usage and it will give the details of the data you use.