I can't sign in to my account what can I do forgot my email info and passwrd

[RossN]

@francisjohn hi if you can't find the email in your records, contact a cs agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[computergeek541]

@francisjohn 

If you can find out which e-mail address was used, possibly by checking your existing e-mail nboxes for an e-mail message from Public Mobile, you may not need to contact a Public Mobile CSA.  You would then be able to perform the steps on the Self Serve page to reset your password.

[BKNS27]

@francisjohn 

Only a CS_Agent can help you access your account reset your password. You will need to create a ticket through SIMon Chatbot or private message them on this Community.