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Unable to reset app password

Angel8
Great Neighbour / Super Voisin

Hello I forgot my public mobile app password and I can't get into the email I use for this either. My phone was stolen so Im trying to set up a new phone with my public mobile account. What can I do ? Thanks 

2 REPLIES 2

Angel8
Great Neighbour / Super Voisin

Thank you very much 

fixin1
Deputy Mayor / Adjoint au Maire

@Angel8 - You will need to contact CS_Agent here to regain access to your account:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Edit: You are unable to add another line or replace it with if a Public Mobile account already exists and has a line connected to it.

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