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07-11-2022 03:49 PM
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07-11-2022 05:27 PM
Try login after 3 hours and click on Forgot Password.
If you still can’t get access to your account then you need the help of a CS_Agent to access your account.
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07-11-2022 03:51 PM
@Oldman66 hi if you can't get in and forgot password doesn't work
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
type request help with email and password
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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07-11-2022 03:51 PM - edited 07-11-2022 03:53 PM
@Oldman66 Submit a ticket to customer support to reset email/password here: https://www.publicmobile.ca/en/on/get-help
Meanwhile you can purchase a voucher from numerous retailers/gas station and load the funds by dialing 611 on your phone to keep the account active.
edit: BTW, you have been paying the account and it hasn't been suspended without payment for more than 90 days? If you didn't pay within the 90 days of suspension, then your account and number will have been closed. Sorry.
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