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Data usage

jindo1574
Great Neighbour / Super Voisin

Hi!

I am currently using 

  • 3GB at 3G Speed
  • Unlimited Canada-wide Talk
  • Unlimited International Text

with Promotion 2GB bonus for 12 months 

I used all 2GB of data from my promotion bonus.

but somehow after that, I can't use the rest of the 3GB of data. 

 

4 REPLIES 4

jindo1574
Great Neighbour / Super Voisin

it looks like I already used all 3GB of data from the plan...

I appreciate your help!

3334444.PNG

darlicious
Mayor / Maire

@jindo1574 

This is how it should look when the plan data is used but the bonus recurring data is still available for use.

Screenshot_20220627-094028~2.png

softech
Oracle
Oracle

@jindo1574   Usually PM will start using from the 3GB regular bonus first, once used up, it will then dip into your monthly 2GB.  

 

Check My Account , Overview Page and My Data & Add-ons section, do you still see lines about the 3GB data?  if not, then your 3GB already used up

 

Also a reminder, PM cycle is running on 30 days cycle, so cycle start date will move after a 31 days month.  Check when is your next cycle start day, maybe new cycle will com up soon with the data you want  🙂

darlicious
Mayor / Maire

@jindo1574 

Are you showing the 3gb data counter line on your overview page? Your plan data should be used first then your 2gb of bonus recurring plan data. Can you show us a screenshot without any personal info showing? Maybe just crop the top half of your overview page off...?

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