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Public Mobile - Can't send Message error 500

pyroboy150
Great Neighbour / Super Voisin

Text messages not sending what causes this and how can I fix it

3 REPLIES 3

benfatto
Deputy Mayor / Adjoint au Maire

@pyroboy150 

When you have trouble sending or receiving SMS, it's possible that setting network to 3G and ”forcing" change of your SMS settings may solve the issue.  

  1. Go to Settings
  2. Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo
  3. When you exit the menu the phone should lose the network.
  4. Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

dust2dust
Mayor / Maire

Android? iOS? iMessage? Chat/RCS? SMS? MMS?

What are the circumstances that make the error?

softech
Oracle
Oracle

@pyroboy150   First try to reboot the phone once

 

If that doesn't help, try to clear cache on your Messaging app and see if it works

 

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