@fieraci wrote:
I just registered with Public yesterday and I am able to make calls but not receiving incoming calls.
Can you explain possible reasons as to why? thanks
@fieraci - i guess that depends if you ported a phone number over or activated with a new number?
AND, if you ported over a number was it a mobile provider or a landline/voip provider phone number?
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
- Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
- Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
If you activated with a new number, try one or more of the below:
*turn off your phone completely for about a minute, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
