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Dara not workinf

Jamie4
Great Neighbour / Super Voisin

Hi,

I just paid my phone bill today to reactivate my phone. My phone is working now but my data is not working. My account is up to date and looks OK.  Do you know what I can do?

Thanks, Jamie

7 REPLIES 7

hairbag1
Mayor / Maire

Log in to your account / My Data and Add-ons to see if there's mention of data. If no mention of data...you've used it all until next renewal or you buy data add-on.

Edit..

which plan do you have ? You can burn through 250MB of data perdy fast.

JK8
Mayor / Maire

@Jamie4 

 

If you do have data left try resetting your network settings and reboot and check your Apn settings.

 

https://publicmobile.ca/en/bc/get-help/articles?q=Apn

softech
Mayor / Maire

@Jamie4 Do you see a line about data in your My Account 's My Data & Add-ons?  If you do, try to reboot your phone once more

 

And you have data working in this phone before?

JL9
Mayor / Maire

It is very rare that the data counter doesn't get reset, so check your self serve as suggested as data can be chewed up pretty quickly. If it shows you have data and haven't used much then connect with a CSA to investigate.

darlicious
Mayor / Maire

@Jamie4 

Ok I'm here now....what do you need?😁

 

Edit:

Ok seriously....if you just reactivated your account do you see your data counter on your overview page? If not did you recieve a data usage warning text? 

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

dust2dust
Model Citizen / Citoyen Modèle

Did anybody see the dar-signal in the Gotham sky? 🙂

BKNS27
Mayor / Maire

@Jamie4 

If you account is showing your data is up to date. Maybe it is your phone setting, you probably check already but is cellular data enabled?

Try rebooting your phone as well…hold down the power button and power off then power back on after 2 minutes.