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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 2110 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 30271 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 42037 Views
  • 185 replies
  • 29 Bravos

Resolved! Re: no service

I have an iPhone 5s. Switched to Public Mobile 2 months ago. Now have no service living in middle the middle of Kelowna. Can someone help.

luckyg by • Great Neighbour / Super Voisin
  • 880 Views
  • 3 replies
  • 0 Bravos

Resolved! Friend referral more than once

If my acct is inactive can I activate a new account using the same friend's referral code as I did the first time?

martik777 by • Good Citizen / Bon Citoyen
  • 858 Views
  • 7 replies
  • 0 Bravos

Resolved! Returning back to Public Mobile

I hope to return back to Public Mobile but for some reason, when I try to login in it does not work and when I try to register for a new account, it does not work either. When I try forgot password, it give me "ForgotPassword/LoginUnsuccessfulUser_Lo...

libertyshim by • Great Neighbour / Super Voisin
  • 1278 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment Amount Glitch?

Hi all, PM newbie here. I added some money to my account earlier today ($30), but it seems to have done something to the payment that I owe for the next cycle. Should it not still be $28, as I am still registered for autopay? BeforeAvailable Funds: $...

len9 by • Good Citizen / Bon Citoyen
  • 1662 Views
  • 15 replies
  • 0 Bravos

$30/2GB Plan Ending Soon

While I'm uncertain if it always said this or not, Public Mobile's website now says "Sale ends soon" regarding the $30/2GB plan. The page for the $30/2.5GB Quebec plan also says this. Conicidently, Lucky Mobile has raised the price back to $35. @Cath...

Resolved! Free 5 Gbs

Wondering if I'll lose my free gigs and free talk mins if I go to a cheaper plan? $40 down to $25?

tamster-1 by • Great Neighbour / Super Voisin
  • 1473 Views
  • 6 replies
  • 0 Bravos

SIM UNLOCK PIN

I purchased used unlock device. B It works perfectly with bell sim card but when I insert public mobile sim card it requires SIM UNLOCK PIN.How can I get sim unlock pin? 

Vaibhavpatel by • Great Neighbour / Super Voisin
  • 1153 Views
  • 9 replies
  • 0 Bravos

Resolved! incorrect caller id

When I call home # xxxxxxxxxxxxxx from my cell xxxxxxxxxxxxcc the caller id showing for the house phone show cafe le bistro which is incorrect. It should state my name. edited by computergeek541: phone number removed

dasoyuf by • Great Neighbour / Super Voisin
  • 1795 Views
  • 6 replies
  • 0 Bravos

Resolved! Contact

Contact a moderator 

Manusharma03 by • Great Neighbour / Super Voisin
  • 1159 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment

How can I pay my plan bill 

Manusharma03 by • Great Neighbour / Super Voisin
  • 629 Views
  • 4 replies
  • 0 Bravos

Data usage

I have auto updates turned off and have not been out of my home wi-fi range for 2 days but data usage has gone up by 7MB. What am I missing?

martik777 by • Good Citizen / Bon Citoyen
  • 485 Views
  • 4 replies
  • 0 Bravos

Resolved! How much is my bill

How can i make extra paid to paid two months ahead

Maria10 by • Great Neighbour / Super Voisin
  • 515 Views
  • 2 replies
  • 0 Bravos

Resolved! Bandwidth 2 questions

1)How much do we lose Bandwidth just connecting PM for 1 day and do nothing. After I received 98% of data is used email, next day my connection is gone, not even touched a phone. While a phone is connected 4G is indicated. 2)Yet I am still able to re...

ogojosan by • Good Citizen / Bon Citoyen
  • 1007 Views
  • 4 replies
  • 0 Bravos

Resolved! mad

My sin card  says blocked,  I went to Walmart to buy a new SIM card.   Now I have two  accounts  two  numbers  i asked  the worker  if I can have the same phone number he said no . I yelled  how  do I transfer  the 50$ dollars in the account with the...

ruthamanda99 by • Great Neighbour / Super Voisin
  • 1666 Views
  • 6 replies
  • 0 Bravos

payment not working

says my account suspended since last night im trying to put my 50$ to renew my account balance .. but says my voucher is not working .. 1 got 3 one of 40$ one of 5$ and a other one of 5$ .. and says they are invalide 

hippythehip67 by • Great Neighbour / Super Voisin
  • 552 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer Number

I created a new account and want to transfer my Telus number.  It says I need to contact a moderator?

Resolved! Roaming

Hello,I live in whitehorse, I am traveling to Vancouver for three days can I use my phone in Vancouver as I have extra minutes in my phonePlease clarify.ThanksShobana

raghu by • Great Citizen / Super Citoyen
  • 1920 Views
  • 10 replies
  • 0 Bravos

new phone, service keeps turning on and off

I got a used iphone 7 from my daughter to replace the current one I was using that has a cracked screen. The SIM card and all data was switched over to the new phone, but ever since the service keeps tuning on and off. Any ideas of how to fix this???

sonya2 by • Great Neighbour / Super Voisin
  • 904 Views
  • 6 replies
  • 0 Bravos

Resolved! refer a frien

i just activated my phone and they didn't put in my friends referral number can I still get it.

kymnwt by • Great Neighbour / Super Voisin
  • 875 Views
  • 5 replies
  • 0 Bravos

Promotions for only new activations ? Not for old customers ?

Hi, I joined public mobile last month now I can see promotions on the website for new activations only but why there are no promotions for old customers ? I just activated 1 month prior and now I am only left with regular plans. There should be an op...

mayank646 by • Good Citizen / Bon Citoyen
  • 1377 Views
  • 7 replies
  • 0 Bravos

Resolved! PLEASE HELP I AM AT WIT'S END

I've been messaging the moderators for days now and whilst service has been excellent for the past few years, this is driving me nuts. First of all, I had a SIM card that I tried to change the number for. It kept giving me a "failed" message on the a...

jackal by • Good Citizen / Bon Citoyen
  • 1855 Views
  • 14 replies
  • 0 Bravos
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