Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey i just recharged my account twice so i want to refund my 50$ in my acc. Can someone tell me how to refund.
Hi I am currently on the $15 plan but would like to upgrade to the $35 plan with the extra 2 GB monthly bonus. I need about 4 to 5 GB a month soon. I know it is only available to new customers, so can I close my current account and open a new one t...
Hi I would like to upgrade to the $35 plan, but is unable to on my self serve account. I click on "change plan" and the options are blank. When I click on"Plan details" I get an error message.
OK, this is not a question that I expect contacting CS Agent would be the solution and no reboot phone needed for sure Yes, it is more a question for Koodo and Telus and not for us yet, but I am eager to know when PM finally introduces VoLTE (I ho...
I have three phones hooked up with pubic mobile . For the past 12 months I have had nothing but issues with prices changing , service not working , auto pay not goin through. Could anyone tell me why the prices on all three plans which are 25$ plans ...
How do I activate my Sim card??
I really need some help. I tried self-serve to change my plan online. But above is the screenshot. And there is showing nothing that I make a change. I know there is $15 plan, and my next bill date is Jan. 5th. Please help me to change my plan to $...
I pay for 3 accounts with Public Mobile and have not cancelled any of them, I did change our address on our profiles yesterday.I received this text today:"Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as o...
I couldn't find it on the list of compatible devices. Does anyone know if it is in fact compatible?
Hi - I just signed up for a $35 plan and was expecting 3MB plus a 500MB bonus but I don’t see that on my self serve pay. Does it take a while for pM to add the bonus? Thanks
I do not have an account and I have left the country so my phone does not work. I need to set up an account to cancel autopay but I cannot receive the verification text. What do I do?
I’m trying to reset my password and it says my login fails with the correct email. Just trying to figure out why my payment was added but my plan is still inactive… help please
hope one of you have had this one before but here's what's not working: hi guys, i'm trying to get my phone setup with you. it's currently with telus. it's giving the following error, we tried twice and the second time we used the chrome incognito...
Hi, I switched freedom Mobil to public Mobil. I got text message from you to give you authority within 90 minutes but I did not reply YES. I was late to reply. Pl.send again text message request for porting number authorization. Thx.
Sending a picture via text is unreliable. Data is on. Cell phone signal is strong. I'm only sending one picture, not multiple. Texts go through no problem. People text me back telling me pic didn't send. Because it works sporadically, I know it CAN w...
I have 100 minutes Canada-wide calling. Why does it use up minutes on my plan when I call a 1800 toll free number? The receiver is paying for the call, not me as the sender.
I have been living at same place in BC for a year; no prior problems. Last night lost service. On and off airplane mode did not remedy. Searching for networks on phone, the list does not contain Telus or Publicmobile. Downdetector reports no probl...
Hello PM, I was just offered a better price on a plan by Telus, and will be migrating to them. Does anybody know if PM will reimburse a prorated amount for unused service? My plan renewed on Dec 26, and I have cancelled the autopayment scheduled for ...
I am An Nguyen, I activate my public mobile sim. I can call someone, But I can not receive calling from other number. Please let my know how can I do now? Many thanks
Moving from Telus to public. I set up the account 20 hours ago. Never received the text to port my number. I finally received it today at 9am. I replied yes and about 2 hours later I received a text welcoming me to public mobile. My public mobil...
I need to reset my preauthorized credit card
Hi I'm new here and I don't know how to understand my rewards, why and where they came from? Is there a guide I can refer too?
Hi. My wife referred me to Public Mobile. I typed in her referral code when signing up, but she never did get the reward. Is there a way to make sure that happens? Thanks!
