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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switching from old size SIM to a multi size SIM card for a new phone

Hi,I bought a new phone that isn't compatible wth my current 1 size (larger) sim card.Can I switch my account to a new sim that is compatible with my new phone? If yes please provide the details of the switch.Thank you,Tzvi

Resolved! How to contact by phone a customer service representative

How do you get a customer service representative on the phone

Resolved! Receipt

I need a bill

Resolved! Can I have a physical sim as well as a virtual or Esim card for my Iphone 13pro?

I currently have been using PM for years with no complaints, however, the need to carry my personal and work phone is a real pain. The account in question is with another carrier, though I am able to change it to PM. It is my understanding they will...

Resolved! How to cancel plan but be refunded for the plan I was charged for yet have no service?

I've been with Public Mobile for years, but their lack of customer service is ridiculous so I will be switching carriers. Before I can proceed, I need to deal with a couple things: 1. I put money on my account ($45) to be charged for my next bill. Bu...

MMS and Data Usage

I just setup a Public Mobile (PM) account. The phone has been on WIFI since the PM account was activated. I sent a few text messages to notify close contacts of my new mobile number. When I later logged into the Public Mobile account I notices that t...

One service in all countries?

Resolved! A month in.....

Bought a phone here over a month ago. It's faulty, no one can hear me. I've spoken with three different CS people and they all say the return package is coming. It doesn't come. Even if it came from the maritimes it would be here by now. Is there any...

Resolved! Avatar

How can I see my Avatar. I'm not a techy at all and I need to click on it to get to my profile.

Service

My service has been suspended when I try and update my payment option it asks me for a code that I cannot find.

Resolved! How renewal works?

How actually renewal work moneywise? Reward money deducted first from plan cost?Then money taken from account if some money is there?And if not enough then credit card charged if auto pay set up?

Re: ZTE phone - model Z850

Reset password

hi, i have a problem with my account when i click on password, it tells me to put my emzil with which i created my account, i put it after i click on continue. after clicking on continue there is a small red message at the top that appears telling me...

Resolved! MMS

Hi, the mms does not load in my number. How can I fix this?

Need more US data - URGENT

I have already purchased the 1GB data add on, but need more as I'll be at an event this afternoon that will require a lot of data. Can an employee help set me up with more data as from what I'm reading I won't be able to buy another package for 24hrs...

Resolved! Roaming

HiI have the 25 dollars planI'm 6 month ln Canada and 6 in the US if I add roaming in the winter time will I be able to call US to Canada and Canada to US Thanks

Resolved! Cannot Access my account

my daughter is with Public Mobile for a while, because she changed her Email she cannot access her account to make some changes. Any suggestions?

Service disabled

Are public mobile towers down? My phone's service says it's disabled. My bill is paid and I even tried resetting my phone as well as my network settings and still no service.

ZTE phone - model Z850

Resolved! I want to suspend my account

My account is due for renewal tomorrow April 8 and I have funds in my account. However, I will be out of the country from tomorrow so I'ld like my account suspended, i.e. I don't want to use the funds in my account till I return in a month's time. Ho...

Comment accéder à mes textos en Europe

Resolved! My Account: Topped up but didn’t receive data

In mid March I needed more data so I tried to top up my account. Was charged but didn’t get any more data. Ang

Resolved! Bought pre owned phone - $50off + $20 bill credit: how do I receive credit?

I bought a pre owned phone during the spring sale. (March31.2022) The promotion was $50 off the iPhone XR and a $20 credit toward next month bill. I do not see credit on my account. Unsure of how I redeem the $20 credit as I was given no instruction ...

Disabled account

I was in the US for a while and was not using my account or phone. my bill is paid but my account is disabled. How do i get this fixed?

Won Iphone 13 contest ( part 2 )

Community rewards

For Community Rewards. I see:An email advising me of Top xx%I see a advisement in notifications of Top xx%Reward paid out in transactions What I DON’T see is:A badge in my badge collection In My Rewards no $ in the month and no $ in total $’s earne...

Phone is not receiving calls from only select numbers

I recently helped my dad create an account with Public Mobile on his phone, and he can't receive calls from my sister and brother-in-law's cell phones (they are both with Rogers). He's had his public mobile account for about 3 months now, and from th...

iPhone X

I have a family member just switch providers to Public. Turns out the SIM card works but the new phone doesn’t add the data from plan. Does anyone know if there’s a solution to how we can use the IPhone X?

Repeated Calls After Porting from Fido

Hi!I've been getting calls from the number 118334252387 after having ported from Fido. Has this happened to anyone else, and do they stop calling after awhile?Thanks!

Resolved! incorrect ESN / MEID

Hi,I have setup Public mobile account and trying to transfer the number from Lucky mobile.I got a text from Public that ESN/MEID is incorrect.What do I need to do?

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