Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been able to receive MMS but not SMS for a few days now. On my phone info page, the SMSC is not filled out, and when I refresh it shows a number. After leaving the menu, the field returns to blank and the issue persists. When I try to input th...
I had a very bad experience when I purchased public mobile last Sunday, Dec 1 at Telus Koodo in Center Point Mall, North York, Ontario. I was told $30 charge for the SIM card. I thought it should be free according to the promotion and the staff check...
I called my credit card comapny and everything is fine. I do just have a street number and name. Please help . I would like this taken card of ASAP.
My phone was Stolen and I am not able to deactivate my account because My email wont go through.
Hi, after my 2 weeks vacation to Philippines I don't have service. I checked my account and it says active because I'm on autopay. Your help will be so much appreciated. Thank you.
I am looking at signing up today and want to be sure about a few things. I am reading that voicemail may not be reliable if I am out of service. Any info on this would be welcome. I also use an automated teaching callout called Smartfind and wond...
Am I not supposed to be getting unlimited incoming minutes? For some reason the minutes from incoming calls seem to be deducted from my total 100 minutes. I'm on the $15/month plan.
I'm going out of country for 1 month and would like to put my phone plan on hold. Is this possible, would I lose my benefits, and how would I go about it?
How do i redeem the free gig of data?
Hi there,I was previously a Public Mobile customer but moved to a different provider for a time. I have now come back to Public but wonder if I need to do anything to ensure that my Community account is linked to my new Self-Serve account just in ca...
I need help getting access to my pulbic mobile account.
Just self-activated a new account and ported over from FM. Everything went pretty smooth. Was referred by a relative so we received the $10 but they only received $10 not the $20 advertised. Do I request the correction or them? Also I was told at ...
I have not received an incoming SMS message in nearly 48 hours. All of my outgoing SMS are successfully sent and received. I have disconnected and reconnected to the Public Mobile network, restarted my phone, checked for updates to the default Messag...
I was not initially aware that I needed different login passwords for my self serve Account and Community account. Did anyone else have this issue?
Is Motorolla One Action compatible with public mobile?
I am interested in knowning if anyone knows what my option are for a Stinger? Thisis a device that can monitor or intercept phone calls. Located in Canada, Ontario, brampton on Candlewood crt. Do I have any options for having any resource investigat...
I’m trying to get message to moderator, something I missed in my text to her that she needs
I got a text from public mobile saying"We're giving all customers 1GB of free data, free international calling, and a chance to win gift cards valued up to $100. Redeem your free gifts in Self-Serve before Dec. 25" how do I get the free 1G?
Hello,I have a plan in use. If I upgrade to a plan that is 35$ or higher, do I get the 1GB free?Or, is this 1GB offer is only for brand new clients??? Thanks
I have received the message that I can get my Christmas bonus 1G and Intl Minutes from Public Mobie.However，when I checked my account，I didn't see it.Where can I get it or find it?Thanks.
So How About Those Free Add Ons? I Say That Was Pretty Awesome Of Public Mobile To Do! Thank You PM , Me & Many More Of Your Amazing Customers Very Much Appreciate Those Wonderful Add On Gifts . Just Wondering Though , What If I Don't Use All Of The ...
Hi, I had my account initially set up by a WOW! Mobile merchant on November 19th, who improperly copied information from my previous telus account, and after waiting a day, the sim card was still not active, and that night I also managed to lose my p...
Besides auto pay & refer a friend, what else can I do to receive some credits please?
Just curious how many times in a year can you refer a friend to receive credit to your phone bill?
Hello,I just subscribed to Public Mobile and i wasn't able to transfer in my old number from Koodo to PM, with my account number, backup phone number and my name as authorisation. It tells me to ask help to proceed the port, can someone help please ?...
How do I register for a chance to win $100 gift card?
I recently discovered that a few different companies have been trying to contact me with job offers, but, when they try calling my phone (iPhone SE, iOS 13.2), they can't get through. They all say that they just get a dial tone. Although, other peopl...
I could not sign in because my email or password was not valid. I was able to sign in through the my account tab.
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