Need to cancel account and autopay

[Ralphdesa1]

Have lost Sim. Not registered on self serve and autopsy was setup by salesperson at public mobile kiosk when Sim was purchased. No current way to cancel autopay

[dust2dust]

If you don't have a balance then when it suspends don't let it stay suspended more than 90 days.

[Ralphdesa1]

Thanks for the solution.  Option 1 using automated phone service along with pin worked!!!

[hTideGnow]

Hi @Ralphdesa1 open ticket with CS Agent to get your login setup or ask them to disable Autopay for you and put the phone in Lost/Stolen status.  They usually reply quick. You can get this sort out in 2 or 3 hours if you open ticket now

[dust2dust · Accepted solution]

Two other ways: 1. if you know your 4 digit account pin then you can call 1-855-4pu-blic and select the option to turn off autopay. 2. Call that number and get your renewal date. The evening before that day, log in to your credit card and put it on hold or pause overnight until about noon eastern. Then unpause it and carry on.

Then contact the support people to set up your self-serve account.

[JK8]

@Ralphdesa1 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.