Need puk to unlock phone

[Matthewlozon60]

• I have problems replying back so here 35 calling texting 2gb data and yes it asks for puk number 

[esjliv]

@Matthewlozon60  - we are customers and member like you here on the forum. What do you mean by "have problems replying back"? Do you have a ticket in with customer support already, but cannot respond?

Check both your Inbox and Sent porting of your messages.

If you are still receiving a PUK message, try this link and see if it helps you lead you to your resolution:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8...

[JL9]

Did you buy the phone used? If it is locked to another carrier it is a pretty painless process to get that code. You do have to contact the particular provider though

[hTideGnow]

Hi @Matthewlozon60 what was the error message?  there are different PUK for different kind of unlock 

was the phone ever used on PM ?  if never but was working on another provider,  it is likely asking for Carrier unlock code. You have  to check with the carrier where you got the phone from