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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Got a plan who was saying something and is delivering me another.

Got a plan who was supposed to get me 20GB internet data, and once paid, it says 15GB

Resolved! Logging into account

I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized. What is going on? I want to add data.

Resolved! Promotions

I would like to be reoffered 15gb for $40 is there anyway that I can get a text containing this offer?

black friday promotion from other carriers

Why is there no provision to delete/remove community accounts ???????

Roaming in Mexico

I know Public Mobile does not provide roaming in Mexico. So, what are the alternatives? I need a working phone on arrival at the airport in Mex, so do I pick up another plan here for a couple of months while we are there? Can I buy a burner with Mexi...

SIM card not registering

How do I get my sim card issue resolved? I tried the sim in 3 different phones (2 android and 1 iPhone) no dice.

hotspot actviation

I was on a basic $15/m plan. I moved, and had to get wifi. I was told I had to upgrade my account which I did to the $35/m plan that was recommended. When I tried to activate hotspot I was told to contact Telus. After being on hold for mmore than an...

Resolved! How fast is 4g data ?

I am on a 4g data plan and my speeds vary between 4 to 8 mbps.Is this the extent of 4g.speed.Note: readings were taken in a variety of geographical locations with same results.

Resolved! Phone delivery time and tracking number

hi everyone,Anyone know the process after order the CPO phone online from PM phone section? I got the email of ordered confirmed, and PM already charge on my credit card. Here are the question i have:41. Will i get a second email when my CPO phone is...

Forgotten email

Hi folks! My mother forgot the email associated with her account and is struggling to log into her account. How can I go about figuring this out

Resolved! Is the payment system down or is PM just terrible?

I'm trying to register an account and activate a sim card. I've tried 3 credit cards and all give the error "(We were not able to process your payment. Make sure all information is correct or try again with a different card)" Is this normal? How do I...

Resolved! Cancel service and refund

I need to cancel service and need a refund as I don’t need the service no more as I am with different company

$30 Bill Credit when you purchase any phone

New here and need some help. I just signed to Public Mobile and I wanted to get the $30 Bill Credit when you purchase any phone. I logged into my account and do not see an option to buy a new phone. I went to the website and tried ordering a new phon...

How do I change email address on self serve account?

Multiple Community accounts is frowned upon !?!?

How many Bravos given/received would equal $1 ???

Switching back to the old rewards program from the points system.

$45 20 GB plan is in the plans section.

Spoiler

changing credit card issues

An ongoing issue ever since I started using pm, sometimes a card works while another doesn't. Very frustrating! Don't have issues with any other payments to any other retailer or subscription, etc. C'mon, it's not rocket science!

4G speed very slow

Hi, changed my plan from 3G to 4G, 15GB, $40. Apparently have to wait 48-72 hours. But the status bar of my phone already shows it is connected to 4G. Why then the data speed is bwn 0 - 3mbps? My son got the same plan over a week ago but his data s...

Resolved! Login

Hi everyone, it's been a while since I have been able to login to my account. Anyone have the same problem? Any solutions? I have tried google, chrome, bing... Refreshing, incognito tab, switching devices..... Nothing.

24 Hours and still no CS-Agent

You'd think that a service not working request would get top priority for a CS-Agent to respond. I've been waiting a little over 24 hours and still nothing. Obviously, customer satisfaction is not #1 on their list. Hopefully there won't be any troubl...

Call Failed

Hello , I tried dialing out and it’s telling called failed I believe my phone has been blacklisted on your network please can you assist

The data plan increases

I received a text message from public service saying you can get 15 GB data on your account. And still nothing showing at the account for the new offer.

Resolved! Important

I subscribed for the 45 dollars plan. I’m checking my phone now and I see a 10 dollar plan instead with the rest of my money on the account. This isn’t what I signed up for. Please adjust to the 45 dollars plan. Thank you. Unbelievable. I think it’s ...

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