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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2268 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34263 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45934 Views
  • 182 replies
  • 30 Bravos

Cant make a self serve account

I am trying to make a public mobile account so i can check how much data I’ve used so far. When i enter my phone number and submit the right code on how it is supposed to be written it responds with  saying “invalid code. Please try again later.” May...

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Furkan by Great Neighbour / Super Voisin
  • 795 Views
  • 5 replies
  • 0 Bravos

Service Issue - Can't hear other side mid-call

Hi all-- In the last 4-5 weeks, I've had issues almost daily where the other side's audio cuts out mid call. This has happened regardless of whether I place the outgoing call or if it's an incoming call. The other party is always able to hear me. The...

new1op by Good Citizen / Bon Citoyen
  • 1761 Views
  • 14 replies
  • 0 Bravos

usa roaming dropping calls

i have multiple roaming added and cannot make a call past one min long xxxxxxxxxxx how do I get this fixed?  edited by computergeek541: phone number removed

guy-ffc by Great Neighbour / Super Voisin
  • 684 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone plan

Hello, I was checking my account today and it said that I still owed $35 for my plan. I had $25 already in it so it should have only been $10. I would appreciate your help solving this issue   

Hombretigre by Great Neighbour / Super Voisin
  • 1823 Views
  • 17 replies
  • 0 Bravos

No signal for SIM Card

I am traveling. When I left my province, the SIM Card is deactivated and there is no signal to make a call.I restarted the cell phone, extracted and inserted the SIM Card several time. There is no signal yet. This condition is very uncomfortable and ...

mdaghmechi by Great Neighbour / Super Voisin
  • 1080 Views
  • 9 replies
  • 0 Bravos

Resolved! Three months plan

Hello,how can I get a three months payment plan instead of 30 days? Thank you 

Dad46 by Great Neighbour / Super Voisin
  • 1191 Views
  • 10 replies
  • 0 Bravos

Resolved! Trying to update my credit card info

Hello. I've been trying to update my credit card information but I've lost my password and security question responses. I can't pay for my plan and my service has ceased. If anyone can help me with this, I'd appreciate it. Also, I already tried the P...

Shoebox by Great Neighbour / Super Voisin
  • 1689 Views
  • 14 replies
  • 0 Bravos

Resolved! Forgot self serve account login password

hello there,i think my credit card was expired in my account and i am trying to change the card so I tried to login to my account, but I forgot my password. Pls help!thank you.

Tsigeweini by Great Neighbour / Super Voisin
  • 706 Views
  • 1 replies
  • 0 Bravos

Resolved! Account was suspended

I've updated my credit. I also made a payment. When will my phone be activated again.

kezzibarb by Great Neighbour / Super Voisin
  • 947 Views
  • 5 replies
  • 2 Bravos

To add text plan

Can you please let me know how I can add text message option in my plan. Thank you.Foyzer

frmondal by Good Citizen / Bon Citoyen
  • 1638 Views
  • 12 replies
  • 2 Bravos

Resolved! Lost phone

I lost my phone. If I get a new SIM, will my phone number stay the same?

lindsayt93 by Great Neighbour / Super Voisin
  • 936 Views
  • 5 replies
  • 1 Bravos

Resolved! Promotions for $15 Plan?

I am close to signing up for the $15 plan, but don't want to miss any sale/promotion that might become available -- do any ever occur at that tier level?

Darethehair by Great Neighbour / Super Voisin
  • 1582 Views
  • 10 replies
  • 1 Bravos

Resolved! Re: voicemail not working

i want to delete unwanted voicemail. i the past i used to press 7.  now it does not work. how? thanks

enuffplease by Great Neighbour / Super Voisin
  • 826 Views
  • 7 replies
  • 1 Bravos

Resolved! Porting number

I currently have a family plan with TELUS with four phones and four different numbers. If I switch one phone to PM, will my Telus account be canceled right away before the other phones can be switched over? We plan to switch two phones to PM and the ...

bkehew by Great Neighbour / Super Voisin
  • 848 Views
  • 4 replies
  • 0 Bravos

Done

Done

elove1107 by Great Neighbour / Super Voisin
  • 504 Views
  • 3 replies
  • 1 Bravos

Resolved! I cannot use my 300 International Long Distance Minutes

Hi I have 300 International Long Distance Minutes but I am unable to call any of  the allowed International countries (including USA).  I receive the prompt that I do not have minutes to call. But i have 300 minutes and have not used any of it.  Can ...

voya by Good Citizen / Bon Citoyen
  • 1452 Views
  • 12 replies
  • 0 Bravos

Resolved! Account deactivated

Hi all, I am having a real big issue here. My wife and I are on a 90 day plan and both paid with my credit card but on different cycle date. I didn’t realize my credit card has expired and public mobile didn’t renew the new expiry date so my wife’s p...

Kh_ by Good Citizen / Bon Citoyen
  • 2077 Views
  • 23 replies
  • 0 Bravos

Resolved! Data Not working

Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile wi...

Anvi2000 by Good Citizen / Bon Citoyen
  • 1870 Views
  • 14 replies
  • 0 Bravos
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