Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What are my available funds? What does it mean by add funds to my account?
Hi,I'm fairly new so I signed up under the points system but still under the old account web page back in March 2022.When the web pages were converted to the new style I can no longer see my accumulating data bonus from my 2GB extra per month for 12 ...
We are trying to submit a ticket to port a number
We just added funds to the account and we were charged $56.00 and $4.21. But, only $53.76 is available on the account. I don't understand what's happened here.
"you probably put your information worng"...yeah yeah yeahTried 4 cards, the fail, 2 of them auto complete from my google wallet so I know they are fine.Anyone can help me navigate this one?Maybe a human? Maybe AI with a bit more intelligence?
Need additional help with lost phone.
I want to close/disable my account/sim card.
Hi, I just made a dumb mistake: I called a number that a scammer provided in an email sent to me, so now they have my phone number as well as email address. Anyone know what should I do now to protect my phone number moving forward? How can I add an...
nothing working on iphone 12 unlocked
I'm only still here so I can get a refund for more service I didn't receive, but how long until I can work that out?
It's been months since I've been able to login.Everytime the login page has weird rendering errors: And then when I try to login, it fails with an improper url: and this screen:
Is there a real human to talk to? This is so frustrating.
I don't remember my email. And *611 isn't working.
Can I change the phone number on an existing PM account to an existing PM phone number? I want to close out the phone number not required.
I just transferred from Eastlink and I can send texts and make calls but I am not receiving texts and calls go to voicemail. Have already removed sim and put back in and re-started phone.
I m looking to close my account
I’ve purchased a 10 day US minutes add-on it came off my credit card and I still am getting notifications that I am out of US minutes
Hi can you advise how to change the email address in my self serve profile.The edit function does not work with changing emails RegardsJohn
Hi,Can anyone shed some light on what may be causing my problem and how to resolve it? I've just started with Public because I thought a new sim card, phone number and carrier would fix it but apparently not.When I clear history in chrome it shows...
On Sept 10, I was helping a family member, who had earlier earned rewards of $3 for loyalty, change her plan from $20 to $25. Before the final confirmation, PM flashed a message (see the bottom of the attached snapshot), "After changing your plan, yo...
simon tells me to open a ticket to get my PUK code. he gives me a link. i click the link. it asks me to sign in to my community account. it won't accept my userid and password. so i reset it. i go thru the whole process again. simon tells me to op...
Hi there, its been 2 days the application stopped working witj my 4G.i have A french number subscription that includes 4G.the application worked very fine for the first week.now i can only connect with the WIFI. But my 4G is still working for well fo...
I was camping along the southern coast of Vancouver Island just past Sooke and I received a text saying that I had entered the US and had to pay for coverage. So, for 3 nights I could not use my phone. I was definitely in Canada in an area that is ...
I had changed my plan so that at the next renewal date I would receive the plan I had set up to get. But when the date arrived I still had my old plan. Why is that, and is it possible to switch to the plan I had wanted and just charge the remaining a...
My LTE always 1 bar why is signal so weak ?
I actually finally found it but now I need password changed hoe do I get ahold of someone to help me with this asap
My wife and I are both Public Mobile customers. We purchased 10-day roaming cell and data add-ons yesterday before we left home. Today, we drove from Alberta to St. Mary, Montana, and right away when we left the Canadian border we could see that ther...
I am unable to make any outgoing calls. - I used up the last of my 100 minutes of my phone plan today.- I have a 500-minute Canada-wide long distance add-on, which I purchased a couple of months ago. I have 261 minutes left. - I'm still unable to mak...
Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 mor...
