Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, When I tried to call a US number with area code 517 the automated voice told me that the service that tried to use is suspended or no long available and it gave me an problem code : "cr203nc65" I verified that my plan still have us long distan...
About a week before my monthly plan was renewed, I was suddenly no longer to either text or use data. I had not used up all my data for the month. It seems as though my main account has been disabled because I am not able to log in to it at all.
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My payment is due tomorrow and my visa is frozen till Friday, is there any way that I could have public mobile wait a couple days for my payment
Phone number is xxx-yyy-zzzz. Got text saying everything is good. But number does not seem to work.Cannot login my account Edit phone number by popping as anyone can view your post.
Hi, I purchased $35 plan on April 25, so should have 3G of data, and I only use data for a while after April 25, but I cannot use my data today and notice my data usage is all disappeared, do you know why? I even checked my usage history and it does...
I've experience this issue for a couple of months since March and the payment cannot be processed, but my credit card has no issue with any payment.
Hello, I seem to have forgotten my security questions/ answers and the password to my account so I cannot sign in to pay my bill. Thanks
Hello there: In reviewing the eastern asian countries, it appears Viet Nam is not part of the international calling while its neighbouring countries are included in the Public Mobile International Calling countries. For example: Thailand, China, the ...
I just joined PM and received this offer.Is this offered by Public Mobil or it is spam. Not only I get spam on my phone, email, but here too????
Hi. I recently bought my wife a refurbished Iphone from Public Mobile, and it is defective.How do I go about returning it to you for a replacement?I no longer have the original box but can send it back in a secure way.Kim
I activated 3 weeks ago, and I used my friend's referring code, but I didn't see 10$ credit, my friend didn't get rewards .what should I do now?
Hey, as I won't be in Canada for like next few months at least. Is there any way I can not pay for my full plan and just pay a small amount to just keep my number? I did find this comment in the post from 2019: "you could take the 10 dollar plan or ...
I am trying to find out what I need to add to my son's phone so it will work on his trip.
Hi. I have been with public mobile for over a year and upon setting up my account I initiated the autopay function. This function has worked flawlessly, until last month. I was trying to make a local call but it could not be completed. When I investi...
My account is showing no data in the data and add-ons section(but shows some promo of 500 intl minutes). And I do not appear to be able to use data at this time (but I have only used 2 of 5GB according to my phone)
I purchased and activated my phone in-store, and never got around to creating a login for my account online. Now my plan is suspended because I didn't pay my bill yesterday, and I want to create an account so I can reactivate my service using my cred...
I made an error on a long distance add on purchase a few minutes ago. I assumed I could use those international minutes from Cuba but cannot. I want to cancel that unused add on and get the money refunded to my account, but how?
what are the roaming plans and cost for making & receiving calls in usa?
Hi, I created a Automatic credit card payment in advance. But I didn't get any billing concessions, and there is no more extra credit rewards.
This afternoon someone left me a voicemail, when I tried to retrieve it the voicemail system was acting really weird there was extreme lag, like probably about 30 to 40 seconds, between each prompt in the voicemail system. I deleted the message, but ...
Hi o need my phone number to access my email to change my password. I cannot get into my account and im having a hard time setting up a new sim card with my phone number. Please help
Hi I recently joined with a referral code my friend gave me and it said I'd also get $10.00 credit plus 1.00 off for referal and another 1.00 off dor auto pay.But I am not getting anything off my monthly charges? edited by computergeek541: scre...
I am on autopay and the payment went through. Now my line says Plan Expired even though I paid an extra 50 to try and get my account working. What is wrong here. The auto pay last month just did not work at all and I had to restart last month too...
I transferred my number over from freedom mobile but for the last week I can't send or receive from certain numbers, any idea what I should do? I already went through everything on public mobile Simon chat
I need to replace a lost phone and want to keep the same Public Mobile account and phone number. Is this possible and how do I do it?
I have set up my public mobile account and already purchased my plan. Two hours ago I got everything set up and popped the sim card in and entered the info to switch carriers to this sim card. I received a text from public mobile that there was a pro...
Hello! every month I use to pay for my SIM card and now it stopped paying online and now I have to go to the mall every month to pay and I pay 10 dollars extra taxes. My number is 647xxxxxxx and 705xxxxxxx. Edit by Dunkman: removed personal informati...
Voicemail notification won't clear.Deleted all messages, cleared data/cache, left myself a voicemail and deleted it but the notification is still there. Is there any way to clear it or disable voicemail services
