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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help me

Since this is about paying for your service, I've moved it to Paying For Your Service.

Resolved! Help me

The place i buy my phone cards is closed down. Now i have to go somewhere else and they only got a $22 voucher witch i needs a $25 voucher i dont have a car to go and get this so i had to get it i needs $2 for my plane can someone help me

Resolved! Custom number?

I was thinking about changing my phone number and when I went to change my phone number through my account, only a small number of new phone number choices show up. I refresh the list and the same numbers show up. Is there a way to either view more n...

Phone number ported, but my phone isn’t recognizing it

Hi there, just recently I had my old phone number ported to my public mobile account (I was with Koodo prepaid.) when I go online to my PM account it says that my phone number is the old one (which I want). But even after registering my SIM card, my ...

Resolved! autopay not registering my new visa debit card

To whom this may concern, I had to change my visa debit card because of fraudulent charges and was issued a new card by my bank-RBC. My autopay was rejected because that card was frozen by the fraud department. I have a new visa debit card and have t...

Messages. Is there a way to delete multiple messages as selected vs one at a time?

Resolved! Locked out - forgot password

Help! I hardly ever login to my account because I prepay my phone and can't remember my password and maybe not even my username. I wanted to get information on how to switch from a Samsung S4 to a Huawei. So now I have 2 problems. My email is********...

Resolved! Has anybody used a ULcool V9 cell phone on Public Mobile?

Resolved! Add ons for data

Hi added 1gb of data to my plan July 10 and the money was taken off my card but it is not showing on my account... How long does this take... When I purchased it of said up to 48 hours

Resolved! Incoming calls going direct to voicemail

Can a mod assist me in rectifying this issue?I purchased 2 sim cards and both are not working They show they have public mobile service but when I call they both go direct to voicemailPhone number was tranferred over 24 hours ago Things that did not ...

Resolved! Data overage

How will I be charged if I exceed the data alloyed for my plan?

Number ported last sunday, been over a week without phone calls.

I've made a couple of threads on this already. Basically my phone calls are still going to my voip provider well after a week. My texts were going to the public mobile sim card almost immediately. I kindly ask for the Telus porting department phone n...

Resolved! How do I change my $25 plan to $50 plan and how do I put in a new card information for autopay

H

My Data is not working

I have an IPhone 7 and my data stopped working….

New Phone

Resolved! New Phone

I am looking for a new phone, how do I get a new phone from PM without loosing my number. There's no more booth to get one

iPhone 5s LTE status during a call?

So someone in the below reddit thread claims their iPhone 5s continues to display "LTE" in the status bar during a call with Public Mobile. In my experience with Android on Public Mobile, the indicator always switches to 3G, or H+ during a call, then...

Have a defective sum card. Won't receive incoming calls. Where do I mail it to get a new sim card?

Rokit One phone

Resolved! Rokit One phone

Hello,Is this phone compatible with Public Mobile?Rokit One https://www.bestbuy.ca/en-ca/product/rokit-one-gsm-unlocked-cell-phone-3g-dual-sim-with-2mp-camera-brand-new-black/14502770?cmp=seo-14502770&cmp=knc-s-71700000081849102&gclid=CjwKCAjwlrqHBhB...

Resolved! similatr to chatr $20 plan w/500 minutes, unlimited incoming,and voice mail

Hello ,my friend want to activate public mobile, but he saw that Chatr is a new $20 talk and txt plan which included: 500 minutes Canada-wide TalkCanada-wide Talk applies to calls placed anywhere in Canada to another Canadian phone number.,Unlimited...

Resolved! my cell phone number is duplicated

I just activated my cell phone yesterday, I can call out, but nobody can call in. When my friend called my cell phone number this morning, somebody else called the call. I am worried my sim card fraud. I really need support to help me to solve the is...

how long porting landline number to Public Mobile

Resolved! how long porting landline number to Public Mobile

How long porting landline number to Public Mobile ? thanks information.

Resolved! Switching Plans and Keeping Benefits

Hey everyone. I'm thinking of switching from one PM plan to another cheaper promo that is on right now but just want to make sure I won't lose any of the other elements I have either paid for or received as a bonus during the course of my existing pl...

Resolved! Started a phone plan, no longer have the phone

I got a Public mobile SIM card and set it up, but now I can't get my phone unlocked from my other phone plan. I'm going to get a new phone, but now I don't want to be charged by Public for a phone I'm not using. I have a charge pending on my account....

Resolved! Phone deactivated after travelling abroad

Does any of you know how to activate a plan that was deactivated after travelling abroad? My phone asks me for four digits of a code to activate. Unfortunately, I do not know what code it refers to.

Resolved! Trying to activate my pM account

I am now with Telus and I want to transfer my phone number to PM. My account and phone us now active with Telus but it won’t allow me to transfer my existing phone to PM

Autopay not registering

Hi, my autopay is not registering my autopay nor my topped up account and still says suspended. How do I fix this?

Resolved! Autopay is on and account is "expired" one day early

I have had this account for my daughter for almost a year, on autopay. The billing cycle ends on the 14th and the autopay pays on the 14th. Today is the 13th and she cannot use her phone--I went onto the My Account page and it says "Account Expired"....

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