Community

Resolved! setting up auto pay with my bank.

Need to know name hard to my payee  list?

Resolved! Everything is Wonky Now

So, A week ago I got a message saying that i had used 95% of data.  A day later, my data stopped working.  I assumed that I had used the remaining 5% and I purchased a 1 gb add-on.  The data on my phone did not resume working.  When I look online, I ...

Resolved! Promotion Frequency

Hello Community! Does anyone know how often PM offers different promotional plans? Once a year, twice a year, etc?? Or if they usually have specific promotions during certain times of the year? Would love to get some family members on PM in the futur...

Resolved! 3GB free data

When I activated my phone I entered the code for the 3GB of free data. I still don't have it on my account and it has been more than 72 hours. How long should it take?

Resolved! Not getting incoming calls

Hi, I ported my no to public mobile yesterday, it's been more than 24 hrs. I am still not getting incoming calls. I can make outgoing calls though.

Resolved! No active plan message when I try to make a call

I get this message whey i  try to call.. Also cannot receive/send calls , texts...If anybody can help...Cycled power , reseat the sim...still not working...Phone shows "publicmobile" as a network...thanks

Resolved! $20 Bonus

Hello. I just heard that if you refer a friend by May 14th you can get a $20 bonus by June 5th. My friend signed up with my code on May 6th (first time referral) but I haven’t seen any bonus applied. Is there a delay or am I missing something? thanks...

Resolved! Add-On USA Coverage Package

Hello all; I was asking last week about the talk, text and data for the USA 20$ includes the 256mb data....Is the 256mb per day or the total for the 10 day period??? Stay safe and healthy. Thank you, Rick

Resolved! make calls from us to canada

So when i am able to travel to us again i will make calls from us to canada. Can I do that with this us roaming talk for $8 for 10 days? I keep seeing something about making calls from canada to us.

Resolved! Anyone use an app to track their data usage to avoid hitting their plan limit?

Just wondering if anyone has any recommendations for apps that they use to track their data usage so they don't run out of date or get close to it? Thanks Mike

Resolved! My phone show no serve for 2 days, i can not make any phone call or message to other

I already pay for the monthly pay, while it show  "No serve" on my screen, i cannot make any phone call or text to other people. i try to put another phone to test the sim card, it showed " no serve" on the phone too. i also try to upgrade my phone's...

Resolved! Help getting in my account

How can i do to get in my account for self service if i forgot my email, how can i change the email adresse or make a new account with the same.number ?

Resolved! How can i send my question to the moderator_team

Resolved! How To Get Started As A Contributor In PM Community

I'm a new and motivated PM member. Looking for a 'cliffnotes' version of how to best get started as a community contributor. Tips or best practices would be great. Thanks.

Resolved! Requesting Account Closure without access

Hello, I got a new SIM card + phone # back on December of last year, I am looking to close this account and stop the recurring payment from my credit card, however, I cannot open an account with self serve as I've lost my sim card by now. I have the ...

Resolved! Change My Plan issues and when active?

Hello community, I have been asked by my workplace to change my phone plan to include Canada and US calling.  I know which plan I want, but when I go into the option to change my plan, I either cannot select anything because there are no options show...

Resolved! Autopay failed

Hi, my husband and I both have Public Mobile phones, and have had them for about a year now with no problems. Today was the renewal date, and both of our autopays failed to go through. I've checked the credit card we're paying with and there are no p...

Resolved! Missing referring reward

Hello guys.I have a question about missing referring reward.I was referred from my friend and then I referred my friend from my account.I think my reward should be $20($10 from referred and $10 from referring), but there is only $10 in my account.It'...

Resolved! Number porting

Hi I signed up last night and was porting my number from lucky mobile said it would take 2 hours been a lot more than that and my number still hasn’t been ported ... any help please

Resolved! port both out and then in

Hi all.  I have searched for an answer here but I don't know of an obvious way to do this.I have an existing public mobile number and account that I want to port to another provider.  That part is easy.  However, I want to keep the plan and then port...

Resolved! Increase in plan amount charged to credit card

The amount you normally charge my credit card for a 90 day period is around $81-85. This month (June 3rd) my credit card was charged $100.80, which is not right. Can someone please look into why this happened? Thanks

Resolved! sim went bad

My phone suddenly stopped working.  Account was paid up, so tried reseating the sim but that didn't help either.  I then took the sim from an other phone and put it in my phone and it worked.  Put the bad sim in the other phone and it didn't work.  I...