Community

Resolved! International Texting

The plan includes unlimited international texting.  Does it work both directions?  I.e. If I call the USA from Canada I'm O.K but what if I call from the USA to Canada?

Resolved! Can't receive calls or Text.. Going to voice mail...

My buddy needs help with his phone ... He ported his old number to public mobile.  He can call out but he cannot receive calls or any text...  His old provider is Bell I did read it might take time.  In the Public Mobile it does show his phone number...

Resolved! Transfer my phone # from MagicJack - Can't Receive Call

Hello, I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call. The error message is: ''The # you have reach isn't in service'' Please let me know if you have an id...

Resolved! 5G Reward

My email was registered to receive one month free and 5G if I joined by Jan 15. I did and eventually I received my free month reward but not my 5G and I’ve waited 30 days. Now what? 

Resolved! Help!!! SIM card has been hacked and swaped!!

Need help!! my sim card has been swaped and hacked by someone!!how can i fixed it . i submit a ticket but it will cost 48 hours!!

Resolved! $15 plan

I recently changed from the $50 plan to the $15 plan. I had problems with the transfer of the plans and then it got resolved. Then i was using my servive and all was good until i hit the limit of calls.. and now when i make a y call it says it cannot...

Resolved! invalid sim

I was kicked out during my activation session...Now my sim # is invalid...How do I activate?

Resolved! Change my Telus phone number to Public Mobile

I want to change my Telus phone number to my Public Mobile account, I cannot seem to access my MMI using the phone keyboard. I need it to complete the application process for changing phone number.

Resolved! Forgotten password : Email not sent!

I need to update my credit card information, so that I can make a payment for the current month. I have forgotten my self serve password. I have requested an email to update my password MULTIPLE TIMES, and I have not received anything yet!It has been...

Resolved! How do I activate Auto Pay?

Resolved! My transferred number doesn't work

Hi there,I transferred my old number to my Public Mobile account last evening. Still doesn't work (and my Public Mobile assigned number was deactivated too). The number requested was from my old phone, which was lost and never recovered. I'm thinking...

Resolved! Mystery Bonus Data?

Don't get me wrong...I am BEYOND thrilled, but I logged in this morning to check something and saw a 5GB bonus! I have no idea what this is from...I am a fairly new activation (January 19 I believe) but was not aware of any promotion of that kind.  I...

Resolved! How to revert the 'Change Plan'

Good morning. About 30 mins ago, I accidently changed my plan from $15 plan to $35 plan & paid the money. How can I change back my plan to $15? How can I get refund once I change the plan?

Resolved! Data notifications

Hello!  I have 2gb in my plan. I know logging into self serve is a pain sometimes and I was wondering if you get the notification that you've used a percent of your data on the main 1gb or combined with the 1gb from the new year deal. Or is it just t...

Resolved! Referred a friend but it's not showing up in my account.

Good morning moderators.One of my friends signed up for PM on Feb 1st using my referral code. He received the $10 bonus so I think the referral worked, but it's not showing un in my referrals. I gave it some time in case it takes longer to show, but ...

Resolved! SIM CARD NOT ACTIVATED ANYMORE

I had no issues and now all of a sudden my f-ing sim card is apparently not activated.This is frustrating.My phone number is a xxxxxxxxxxxxxxx  edited by computergeek541: phone number removed

Resolved! Public Mobile App

Hey   Does Public Mobile have an app? It would be so great to easily check minutes/data used. Maybe there's another way to do this, by going into settings... I'm not sure. Thanks!

Resolved! Locked put

I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out