Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
your system will not accept my cibc visa, my prime credit card. What exactly is the problem?
My husband passed away back in June. I need to cancel his phone but don’t have the email or password. What do i do?
i am not able to sign in with my email because when the person made the account for me they spelt my last name wrong and i need to get the verification code from that email but i do not have it. not sure how to change my email to my actual one
2 days ago I opted to change my plan. See the screenshot I took indicating the change to a less expensive plan with more data. I have always been on autopay. Cc is there and authorized. I went in to check my account. It says I am suspended. I tried...
I noticed this in my account and checked the plans page and this appears to be a new 2 GB "4G" plan for $37.50. am I behind the times or when did this show up?
Could one of the moderators kindly give me the PUK number so I can unlock my SIM? Thanks in advance.
Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help?
When I initially log in I am taken back to the log in screen and have enter my username/password again. When I log in the 2nd time I an taken to the homepage. Is it because the server is busy or am I setup incorrectly somehow?
This has happened to me now setting up my own account and then setting up my daughter's. I try to activate a sim card to port over my number from another provider. I enter all the relevant information, the activation process starts, but then it fails...
Hi,I checked the speed test on fast.com data is very slow 560 kbps my plan is $55 but 4Gb not able to use can any one help this issue
in all browsers on my phone the login shows as above and after logging in just loads this page again. It seems to be since telus took over. please fix this so i can manage my account on my phone.
September 1st I upgraded to the 10 gig plan for $50 I got Billed $57.00 October the 1st I got bills $57 for my 10 gig plan My usual renewal date for my previous plan was October the 2nd Today I got build $40 from 25 cents 5 cents for my previou...
Dear Public mobile, I need to make Visa payments on two family members accounts that are suspended so far.
Hello, I see this flip phone for sale on PM site but it doesn't mention that it has Bluetooth and is also 4G compatible. It was mentioned on the Best Buy site that it was? Can anyone verify this. I'm thinking all Cympal 2's are the same? Thank you.
I have been getting messages telling me that I have used up all of my data in my plan. I checked the history and I see that I have only used about 1000 MB. I purchased it an additional gigabyte to offset this and have been told it’s used up, and have...
Hi, I have noticed that when I log into my PM account I don't see the 1GB add-on that I had it since I opened my account with PM (in addition to the regular 1GB) as well as none of the data add-ons I had in the past. I was away for a month in August/...
How can I get to a customer care service representative?
Need help as I’m not able to make or receive calls.
When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different num...
Microsoft blocked my outlook email account while I used it abroad. It is virtually impossible to answer all the question they ask in order to get it back. For that reason a need to change my email address in my account. How can I do it? The answer pr...
Topic may be irrelevant. I am thinking of changing my IP address and all network settings (internet) But first I want to ask, will this mess up my mobile account with Public Mobile?
When someone new signs up do they automatically get put on the points or do they get an option
When I referred a friend last week, we forgot to put in the “Refer-a-friend code”. How do I do that now, after he has already activated his card?
Hi I am having trouble porting my daughter's number from chatr to public mobile.
Hi, how do I get the free 2 GB
Hi, I don’t have access on my email add to get the code to access my account.
Bought a $20 US Roaming package, got the qp day unlimited text and calling, but the 250mb data never showed up and my trip is over tomorrow. Connecting to Telus fine and went through all the troubleshooting / reboot phone to no avail. Husband did th...
Right now I am on a $25.00 3G plan and I have a monthly discount of $4.00 ( $2.00 for automatic withdrawal and $2.00 loyalty. If I upgrade will I still get my $4.00 monthly discount? I find that 3G is too slow and I am hoping that 4G will be faster ...
I remember my email and password but it can't login into my account.
The worst service i have ever seen in my life, not able to get hold of anyone, not able to reset pin, not able to login. And guess what these guys are autodebitting from my account every month. I call this a fraud system. Shame on you public mobile
