Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been having an on-going issue with a Samsung A31 that had a carrier update about 2 months ago, before the update the phone worked without any reception issues. Since the update, I constantly miss calls, can't make calls. I've factory reset the p...
Hi there,I currently have the $40 plan and my plan renewed today, June 22. I just decided that I would like to change to the $50 plan with 10GB. They have already debited the $40 out of my bank account today... so if I change my plan today will I hav...
I will be going to the USA for 20 days. I will need two consecutive US Roaming and data add ons. I will purchase the first 10 day add on while I am in Canada just before I leave and will put enough funds in my account for when I need to purchase th...
Hi. I keep getting account logged out when signing in. I tried reset the password and still get the same message. Any suggestions? Regards,
Hi, I transferred my old number from virgin mobile to public mobile. The change was instant, however only outgoing calls from my number are going through, I can’t receive any incoming calls! I suppose the port hasn’t been completed yet! Please help
Anyone else having problems with texts today? Tried sending a text and failed. Restarted my phone and two texts appeared which were sent much earlier in the day. What's going on? I probably missed some calls too but have no way of knowing. My first w...
I have not had much luck getting into my account, it was reset all was good for 3 days and then locked out again... Can I just create a new account?
I'm unable to log in and Forget Your Password isn't allowing me to pass the email fields. It says"Sorry, we're unable to verify your email address."
Is there a way I can add family members to my current plan ?
I did not get the bonus 2 g of data and I entered the code. Can I get this please?
I would like to get a plan with 40 - 50 GB per month for the summer since I will be travelling and need to still go online for some zoom meetings for courses I am taking. Am I able to get a plan this large without paying $15/ 1GB as an add on (which...
My wife has a LG flip-top phone and keeps receiving the message displayed in the .jpg message. The message is received up to 10 times a day .... very frustrating and annoying.Is there a way to block or trace this call? I have traced the phone numb...
Hey I'm looking to upgrade my plan from the $45 to $50, I'm wondering if anyone knows whether or not your rewards transfer over when you change plans? Because currently I have 5 referral code rewards so I'm saving $5 per month right now. If I change ...
Looking for a PM-compatible dumbphone. I have a smartphone which I'm very happy with, but I want to buy a dumbphone which I can bring on walks to totally disconnect from the internet but still be contactable in case of emergencies. Ideally it would h...
All of a sudden I have the notice flashing up for a millisecond "Goggle App keeps stopping". Its so fast it took me a few minutes to figure out which app is the issue. Tried rebooting. For the moment I have disabled it the settings and have cleared t...
I purchased US roaming today. The money was taken from my account but the roaming wasn't added on. Can't use my phone at all now. What do I do??Ken
I’m in Ontario but will be travelling to Quebec. Will I still be able to make calls and text from another province? I’m on the $40 4.5gb plan currently.
can't send a text message and have tried iPhone and android
I moved mobile phone service from public mobile to shaw and I want to keep my phone number xxxxxxxxxxxxxxx.I reported it shaw customer service. Shaw customer service told me I will get a confirmation message from public mobile. At that time, I made ...
I'm on the $25 plan. Why can't I send pics to Australia and NZ? I turn my data on to do it but to no avail Do I need to get a different plan?
hey i was with bell and i just create an account with public mobile and activate my public mobile sim card...i enter my public mobile sim card in my phone and no signal...i cant call or text
Need to change card I use
While I maintain unique passwords & security questions across my online accounts, I would like to add the security of NOT allowing my number to be ported without my verbal confirmation. Does Public Mobile offer the option of requesting a verbal confi...
I DESPERATELY need help to get my SIM card swapped with my also active phone #, I’ve been without my cell phone now for 4 DAYS, and public mobile self serve is not allowing SIM card swap at the moment, PLEASE HELP!!!
Hi, I need my account number associated with ********** EDITED BY ShawnC13: removed phone number
How do I transfer my number to another provider
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