Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently added $40 to my account that has the $15/month plan, I also previously had $15 in my account so now it has $55 total and for some reason my data still isn’t working... please help.
How can that be? Not a good first impression.
Aargh!! I was helping the bf reset his password but accessed his email for the password reset from my tablet when I was still signed in and used the password reset. He then had to authenticate but couldn't so I signed out. We redid the password reset...
Having a weird problem in that my browsers, chrome and ecosia have a small banner that says "No internet connection" with a little cloud crossed out but I can still use the internet. Don't know if this is related but also can't use certain apps unles...
I'm in a bit of a pickle. I lost my old phone and cannot log onto my old public mobile account. How do I cancel the old plan if I can't log on to it anymore?
Hello, My credit card CaptialOne is expried I need to update the credit card information but I keep get following msgI called my credit card company, they say I need to ask public mobile. Could you help?
Dear all,I recently left PM and went back to Rogers as they were providing a better deal. My PM sim got deactivated today 11-Apr-2021 and l can no longer access my PM account. Kindly advise how l can cancel my pre-authorized payments with PM.
I have code 821
I am considering to buy a Certified Pre-Owned iPhone 8 from public mobile. On the web site it says :' They work like new .Tested to ensure 100% functionality, these phones also meet the TELUS standards for physical condition.' I am wondering if they ...
Hello,My Pre-authorized payment from credit card declined as card was blocked temporary, Now card is unblocked. when second attempt will happen from public mobile?My cell phone is not active now.
How to change plan
Hi In my rewards, it says I should get $2 for Loyalty Reward. However, I only see $1 being deducted from my bill. Can someone please help? Thanks
Hi, My friend has attempted to sign up with my referral code xxxxx. He received the following message from public mobile"unfortunately that code wont work now, but I will find one that does work if you want" What does this mean? Why does my referral ...
Hi! I'm thinking of changing my plan, and I was wondering if that will cost me all the money off I've gained from being with the company for a few years and having gotten people to sign up for Public Mobile? Thank you in advance!
Has anyone else had the boards, threads or posts that are unread or have a new unread post in them have the bold font disappear? The community is making it appear as though I have read everything already.....just curious as I've never seen it complet...
I activated the public mobile USIM yesterday, but I am still using BELLMTS and I have not received any requests from BELLMTS.What should I do?
First i get a message saying my service is suspended do to my payment being refused from my credit card provider so i contact them and i was told public mobile did not put in the right month and year on my card so i go to my account and reenter my c...
Hi, I joined public mobile in Dec, 2019 with a promo of a re-occurring 1gb a month on plans $35 and higher. I would like to update my old $35 plan with the new $35 plan (extra 1gb). Would i lose my promotion? The confusion stems from the terms and co...
How do I change my email address?
New number activated yesterday. My phone says I've used 9mb of data since yesterday.I looked at my "Usage" in self serve and it shows 3mb of data used. I average about 300mb per month on my old carrier. In the Plan Details section it shows I have no ...
Hello, New Public Mobile customer here! While activating my Public Mobile account I missed the SMS from my old provider to port my cell number and did not respond within 90 minutes. I need another port request from Public Mobile in order to cancel my...
I just noticed on my account that 202 minutes out of 300 total long distance minutes have been used up. I haven't called anyone long distance unless Public Mobile is charging people for making wifi voice calls on Facebook.
I’m dealing with a minor problem and I’ve contacted a mod and they’ve looked into my accounts but I’m getting incorrect information from them. More than likely it’s legitimate but how can I confirm 100% that it is. They’re asking for my Sim card nu...
1. First picture is my plan activated this Feb. It shows I get 2GB + 500MB (bonus)2. second is the plan currently on the PM website, as 2.5GB + 500MB (bonus)My Question: Am I missing something &/or can someone from Public Mobile advise how I can get ...
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