reactivating

[francag]

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

[Anonymous]

@francag 

and if still not fix it follow this,

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

[esjliv · Accepted solution]

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@francag wrote:

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

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@francag 

Confirm through your Payment History that a payment has been made.

If one was not made, make a top up payment by choosing the amount you wish to pay through your Self Serve OR make a payment by calling 611.

IF a payment WAS made, is there a resume/reactivate option you can select?

If your account status says ACTIVE, Reboot your phone, then see if you have your services.

[computergeek541]

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@francag wrote:

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

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Did you use the one-time payment option?  I know that you said that you made the payment, but I'm only asking because adding a new credit card doesn't automatically submit a payment even if you're on autopay.  After a renewal has failed, the payment needs to be done manually.