PUK

[ZAZ]

My phone is asking for a PUK code and has locked me out

[hTideGnow · Accepted solution]

hi @ZAZ ikely a SiM PUK you lookng for. PMcan help 

you can open ticket with  CS Agent easily at  : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ZAZ]

The phone was working until my son tried to put a code on it

[ZAZ]

Its my 13 year old sons phone and I think he was trying to put a code on his phone but by accident he did it in the SIM card. The phone was ok until then 

[dust2dust]

Have you had working service from here with the sim in this phone up until this problem? Did you ever set up the sim security option? What is the exact message the phone is saying?

[hTideGnow]

Hi @ZAZ 

 what was the error message?  there are different PUK for different kind of unlock   

Was the phone ever used on PM ?  if never but was working on another provider,  it is likely asking for Carrier unlock code. You have  to check with the carrier where you got the phone from 

If it is asking for Sim Card PUK, you can then ask PM CS agent for help