05-21-2022 04:27 PM
My phone is asking for a PUK code and has locked me out
Solved! Go to Solution.
05-21-2022 04:38 PM
hi @ZAZ ikely a SiM PUK you lookng for. PMcan help
you can open ticket with CS Agent easily at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-21-2022 04:36 PM
The phone was working until my son tried to put a code on it
05-21-2022 04:35 PM
Its my 13 year old sons phone and I think he was trying to put a code on his phone but by accident he did it in the SIM card. The phone was ok until then
05-21-2022 04:32 PM
Have you had working service from here with the sim in this phone up until this problem? Did you ever set up the sim security option? What is the exact message the phone is saying?
05-21-2022 04:32 PM
Hi @ZAZ
what was the error message? there are different PUK for different kind of unlock
Was the phone ever used on PM ? if never but was working on another provider, it is likely asking for Carrier unlock code. You have to check with the carrier where you got the phone from
If it is asking for Sim Card PUK, you can then ask PM CS agent for help