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Unable to verify phone number when creating a new account

Monica45
Great Neighbour / Super Voisin

Hi,

I'm unable to create a new account with my phone number so I can pay the bill. I try multiple time with the 6 code they text me and when I copy paste it exactly as is, it's says: "Incorrect code. Please try again.'

Any clue how to solve this?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

hTideGnow
Mayor / Maire

Hi @Monica45 If you tried many times and still fail, maybe wait till tomorrow in case it is a system problems.   Or open ticket with CS Agent at  : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

  1. start by typing : Contact CS Agent
  2. then Click "Contact Us"
  3. then Click "Other"
  4. finally Click "Click here to submit a ticket"
  5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

4 REPLIES 4

hTideGnow
Mayor / Maire

Hi @Monica45 If you tried many times and still fail, maybe wait till tomorrow in case it is a system problems.   Or open ticket with CS Agent at  : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

  1. start by typing : Contact CS Agent
  2. then Click "Contact Us"
  3. then Click "Other"
  4. finally Click "Click here to submit a ticket"
  5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27
Mayor / Maire

@Monica45 

The best person to help you is a CS_Agent via private messaging or SIMon Chatbot (type in create a ticket) on this Community.

Their hours are 6:00am to 10:00pm EST.

Monica45
Great Neighbour / Super Voisin

Great, thank you, I will try with them.

Thanks!

JL9
Mayor / Maire

For clarification are you talking about PM or another bill where the code you are receiving on your PM phone isn't working for the other company/service?