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used phones

bruced
Good Citizen / Bon Citoyen

hi.  not sure if this is the right portal.  i bought a used phone from PM a month ago and now the battery won't hold a charge.  who to i contact about the warranty?

 

thanks.

 

bruce

5 REPLIES 5

bruced
Good Citizen / Bon Citoyen

thank you so much.

JL9
Mayor / Maire

Hopefully for your sake it is just under the month of it is right on the month or a day later connect with a CSA to see if it can still be returned under the circumstances, otherwise you will have to do the warranty protocol 

hairbag1
Mayor / Maire

@bruced wrote:

hi.  not sure if this is the right portal.  i bought a used phone from PM a month ago and now the battery won't hold a charge.  who to i contact about the warranty?

 

thanks.

 

bruce


Here's some light reading for this evening....

https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

Meow
Mayor / Maire

If it is less then a month, you are eligible for phone return. Otherwise it is warranty repair.

Contact agent for further instructions:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.