Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I would like to return my phone for a refund. I am within the 30 days of purchasing it
I ported my number over from a different carrier over 24 hours ago. I got the text and said YES to authorize. The number is not active on my old phone (and Telus has confirmed it is not longer active with them as of yesterday) but is not active on...
I forgot my account password
Hi, I just want to buy a SIM. I want to know if the phone numbers are shown on the call history and text history which I can get from the website. Thank you. I want to see the incoming call numbers. And also I want to see the phone numbers I am texti...
Hello, I activated my dad's referral code in late Dec, but I didn't get my $10 reward. My dad is supposed to get a $30 bonus reward (each month get $5 rewards for six months) as well with a 1$ discount for the refer a friend monthly fee Thanks!
For 2 months my phone has rung busy when people call me. Text is working and I can call out.
This keeps coming up when I tri and submit Ticket. And original moms have gone missing.
Hello, Almost every time I go to call someone (locally 99%) I get a message that says I have no minutes left. This could be any day of any month when I have not even made a call for weeks and weeks! I am supposed to have unlimited calling both local...
I require receipts, for the entire year, for both of my Public Mobile cellular accounts. How can I obtain these? Thanks guys.
@J_PM What course of action should I take? My Rewards page says Account Suspended. Should I just ignore this message? All my services are working. I am not up for renewal. My self service page looks fine.
This is what I get on an iPad. My account login is ok.
I have logged in to the new “My Rewards” site and my account plan cost is incorrect (by over $20 a month). I don’t want to enroll and have a new plan applied. Everything looks good under “My Account”. Anyone else experience this or have issues after ...
I ported my number to another provider. I had auto pay enabled before hand but given that I have left the service, why am I getting charged still?
I still have credits, but still be charged to my credit card. your billing is quite hard to understand. is there a phone number that I can call????
Hi I tried a few time over the past year to access my public mobil account with no success I tried to chat with simon... no result.I need to retrieve my password It says today after the first try, You’ve been logout Thank you for your help
I activated my SIM card last night but it doesn't work. My credit card wa charge with the plan amount but sim card doesn't work.
just realized that my reward is on separate login, not impressed this way, why we need this inconvenience to register another account to remember log in info?question about new program, for new account in the future, there is only one 5% reward? that...
How do I suspend my account/plan?
As I am on the Old GF 90 day $150 plan Currently my rewards are as follows:$15 for Loyalty$6 for Auto-Pay $3 for Referral of a friend Will I get less, same or a tiny bit more if Crossing the Aisle to the Dark Points of the Plan? Better to make an Edu...
If old customers switch to Public Point, do they lose current loyalty, autopay, referral reward?
Is this the new log in page? Or just for rewards and new customers? It makes it sound like you automatically switch to the points program by logging in. Clicking on my account above brings you to the regular log in page.
Public Mobile always doing maintenance?
I had to port over a num and when after all that, service was not working, after a bit of troubleshooting, was told to try on a different handset, which I did, and now, both Cells, Both with PM, have stopped working The handset I was told to try the ...
Hi, I have been trying to submit a ticket to public mobile and when it asks me that last step to verify my account before finally submitting the write up of my issue it does not accept any of the options. I can log in to my public mobile my account ...
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