Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone! Would the Samsung Galaxy A13 (A135M/DS) - International Version work on PM network? Thanks a lot! Math
I have been with public mobile for over 2years why am I not getting the proper discount
I am new to pm 1 week .I have signed into my account for the first 2 days however the past 2 days I can’t sign into.I have done a password reset but it says unauthorized action . I have also tried signing in with my laptop. No sure what else to try ...
... the math doesn't add up, it's so wonky and I'm not getting charged the amount shown. It doesn't appear as though the Billing is correct at all, like way off... "Credits" shown as cancelled out by "System Issue", the -'s and +'s seem to be flippe...
Once again a lack of any warning emails my account was going to be cancelled today, but I am trying to reactivate today and it won't let me, shouldn't I still have today to activate?
For about 3 years now me and my family have been using Ushining 3G phones (W182 and F230, flip type & straight type). Prior to that we had been using Alcatel 3G phones (A192, flip type), but we found their key pads to give out too soon, needing phon...
Also, what is the procedure on porting a number from Speakout. And, how long does it take?
How do I opt out of public points?
How can I get my email account from day 1 when I sign in to Public I cannot sign in and try to add and sign in with a new email address... so how also to speak with an agent to help me with this issue I have
How do I request a number ported from koodo to public mobile, my account at koodo is still active and I know i need to wait for a text to reply in 90 min. Thank you
Have paid for new plan which shows Jan 7 to Feb 6 in my account but shows old 5gb plan with usage from last month. Does not show new plan of 20gb. why isn’t the new plan showing even though the new plan dates are accurate?
Going to UK , middle east and France. Will need calling and data. Will people calling from Canada be charged for calling us.
Looking at maybe changing my plan. Currently 41.25 fro 4G speed and 4GB of dataWhy is there a $40 4G speed plan with 5GB data, and another 4G speed plan with 15GB of data for the same price?
Hello. How do i change my phone number to a specific one?
Good Day i am looking for my Piplic account number.. so how can I get it or found it.. the cell number I have as 2**-***-9566 and 2**-***-8530 . thanks hope to get it
hi all need a PUK code. Locked myself out
How do i activate a new sim but with same number.I lost my old sim.Bought a new sim but having a hard time to activate it.Thanks
Why does Public mobile not offer all the choices available in their self serve service. I have been in the US over a month for circumstances beyond my control. I am a heavy data user.I would like to see all options available . Please Thank you
Hi, my brother in Ontario asked about my Christmas bonus gifts from PM and I said I didn't get any, and he was surprised by that. Should I have received something? Does it vary by province? I've been a customer since Dec 2021. Thx!
Didn’t receive a text to complete porting and now the 90 minutes has expired
I lost my phone and have a new SIM card which I'm trying to activate using my number from the lost SIM card. When I try to login to my Public Mobile account, it asks for 2FA with either an email or my phone number. I can't use the phone number becaus...
I will be out of Canada for a month and I want to stop using my sim card for one month. Hence, I don't want to get charged for that month. Is it possible? If I don't pay the fee for a month, in the next month, will the bill add up with previous month...
Have no data, tried all the "fixes" nothing works. How to talk to an actual person not a community? or that simon thing that is of no help whatsoever.
I switched from Koodo to PM for better plans and the more cost effective option for roaming while in the US. Looks like making voice calls in the US is more of a challenge as att and T-mobile no longer support 3g service and relying on T-mobiles 2G s...
I have moved to bell provider and need to port my number. I have requested this a couple of times from PM but no one has gotten back to me. Can someone please do this for me?
I attempted to change my plan to $40 a month from $35 before my prepay went through but I didn’t make it in time and it was hard enough changing the plan to the $40 so after I did and paid then I noticed in payments that I had already paid for this m...
My family has moved 3 accounts from Koodo to Public. Everything was fine until my sons attempt yesterday. I need to port his number and no one has replied to my ticket request. Koodo prepaid so have to have a CSR do it. Each time I’ve got a reply wit...
