Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Plan Expired

I had a plan which is expired and i changed the plan to $25 one, so the account show in payment is $10 i don't why? Secondly i have paid $10, however, my account is still suspended. Question is how to re-active my account. Thanks 

Deepa by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


How do you reach a moderator 

Ronald44 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Paying phone bill

can't get into my account to pay my bill because it keeps telling me that the password is wrong and when I try to reset the password, it says that the login is wrong and has an error message. 

tati829 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Using my SIM card in another phone?

I have a primary phone which uses my sim card for Public Mobile.  I have a few other phones which aren't mine but I believe they should be unlocked.  What happens if I insert my SIM card into one of these phones?  Does my SIM card get re-registered t...

mobileguy by Model Citizen / Citoyen Modèle
  • 16 replies
  • 0 Bravos

Basic Text Messages failing 50% of time.

Hello All,New customer. Did not port number over. Using Samsung G386W which is compatible. Android 4.4.2Half my texts are failing? Not mms, just basic. 3 out of 4 bars for signal strength.Also not receiving half of the texts being sent to me.$15 plan...

RiverCity by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! I was charged full price on my first month, why?

I was referred to Public Mobile and was told that I would receive a 10$ credit. I also signed up for auto pay, therefore I was supposed to receive a 2$ credit.Why has Public Mobile charged me full price on my first month?

pharaohpeter by Great Citizen / Super Citoyen
  • 9 replies
  • 0 Bravos

Resolved! changing plan

Hi I changed my plan but for payment I chose the payment for next cycle by can i change it to due payment

yama by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Why are my solutions being reassigned? Thanks

For the last 3 months solutions given to me are disappearing. I assume they are being reassigned. Is this happening to anyone else. A couple here and there. But the last 2 days and today was pretty messed up. I left around 12 noon with 338 and came b...

gblackma by Mayor / Maire
  • 32 replies
  • 0 Bravos

Resolved! Can't set up autopay

I get this message when I try to set up auto pay : " Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your...

Beekeepr77 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Activation with a new sim card

I purchased a sim card and tried to activate the phone but the sim card was faulty. Now that I have an account, how do I activate a second sim card?

kdharrington by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Plan explanation

Can any explain why I am receiving texted messages giving me updates on % used up when I emptying for unlimited use? Please

denisep1 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Data overages and speed

Hi All, Got my simcard today. I'm about to select a plan and I have a few questions. I know I will probably sound like a moron however this is my first prepaid phone experience. I am still a Rogers and Telus big boy client. This is for a remote acces...

Gunner1 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos


UPDATED: Sept/22Here's my current list. Do let me know of errors or additions you think are needed. If in doubt about something you would like done, always ask the CSAs: nothing ventured, nothing gained. Désolé, ce message uniquement en anglais. BUG/...

Luddite by Oracle
  • 46 replies
  • 28 Bravos

Resolved! earned rewards & plan cost

I am on a $25.00/month plan and on auto payment since March 26.  This plan is costing me $25.76/month and the $2.00/month earned reward is not reducing my monthly bill.  Why? 

MP53 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Public Mobile financial help

One of the household lines received this text message from PM.  I don't see it on PM's website where it would be useful for anyone needing the one time account credit if finances are stretched during this current pandemic.   As the message says you'l...

dabr by Mayor / Maire
  • 8 replies
  • 8 Bravos

Can’t make calls

Not sure how to get help with this. Can’t make or receive calls.

Trinady by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Samsung A6

Purchased this phone in Germany, Samsung A6.  Can someone confirm if this is compatible?

Em03 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Refer-A-Friend - Lost One Referral Credit - List?

Hi.I was reading some other questions about loss of referral credits and I saw mention of a list of referral accounts.How do I find that?I'd like to know if I legitimately lost a referral credit or it was in error.Thanks. 

valleyparade by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Gsm

Can I use GSM phone with public mobile....

AdamLove by Great Citizen / Super Citoyen
  • 21 replies
  • 0 Bravos

Local calls cannot be completed

Hello forum, Every time I try to call a local number (area code 647, my area code is 416) I am informed that I need a long distance plan. I have available minutes (unlimited provincial talk) but the call cannot be completed as dialed. Other responses...

Resolved! Buisness Accounts

Does Public Mobile do buisness accounts.I tried to refer my father in laws work. Would have been 11 phones. But he couldn't find anything about buisness accounts or pooling data etc. He ended up going with Rogers He was excited about the possibiliti...

Naepalm by Mayor / Maire
  • 9 replies
  • 0 Bravos

Connect to public network error

My sim card is plan is activated and works on another phone...the new phone im trying to use is unlocked...but i cannot register to public mobile...its says unable to connect try later

Syl63 by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos
Need Help? Let's chat.